IPod Mini Serial Number Issue

It says my Serial Number is invalid when I submit it on the Online Service Assistant. Could anyone tell me why please? My Serial Number is YM5***548. Thanks a lot!
<post edited by host>

Kyle,
Thanks for your help. I will check the Hp website for warranty information for her iPod.
I keep my iBook set to never go to sleep when it's on the power adapter (I regularly charge my iPod overnight on it, and always use the power adapter when charging).
I reset her iPod and it seems to have solved the charging problem. It may have been an indicator problem — I saw some posts about that. I am having my daughter listen to her iPod all day today and see how long the battery lasts.
Your post was very helpful!

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    Kyle,
    Thanks for your help. I will check the Hp website for warranty information for her iPod.
    I keep my iBook set to never go to sleep when it's on the power adapter (I regularly charge my iPod overnight on it, and always use the power adapter when charging).
    I reset her iPod and it seems to have solved the charging problem. It may have been an indicator problem — I saw some posts about that. I am having my daughter listen to her iPod all day today and see how long the battery lasts.
    Your post was very helpful!

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