IPod Mini, the third time around...

I've had quite a few problems with the Mini.
The Apple Store has replaced my Mini 3 times, and I wish "the third try's a charm" could apply in this case. The other two were replaced due to faulty batteries (they would not last over 2 hours) and then a faulty click-wheel.
For my third,
1.) I plugged in my Mini to my USB port and got the folder with the exclamation point.
2.) I scavanged the Support site for advice, trying the 5Rs.
3.) My iPod Mini is now locked on the Apple logo. I can't get it to go to Disk Mode. Pressing Menu+Select makes the logo appear again, but nothing happens after that.
4.) Downloaded the iPod Updater just for kicks; it doesn't recognize it. My Computer does not recognize it either.
I'm very tired of experiencing all these problems with the Mini. If there's no technical advice you can give me, could you at least tell me how to convince the Apple Store to give me a nice Nano instead :P ?
iPod Mini Windows XP Pro
Windows XP Pro

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they eventually made it right...
call support, complain loud enough to get a dispatcher and ask for freeies...
they say they will not.. but they will
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lastly, i want to point out that intel has noted the noise issue when the processor is idle..and has a driver for the core duo that is newer than bootcamps... additionally, XPSP2 has a specific update for the core duo's power regulation you can download from MS.... they have more experience working on this hardware.. it makes sense they would have it figureed out a bit...
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IPod Mini, the third time around...

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