Ipod mini won't connect after software update

I was using my ipod mini without problems on my mac powerboook until I downloaded and installed the latest ipod software updater yesterday. Since installing the application and clicking update in the software I can't get my computer to recognise the mini at all no matter what I do. Neither Itunes or the software updater sees my ipod and the ipod itself either says do not disconnect or shows a folder icon with an exclamation mark. Anybody know how to get out of this limbo state it seems to be in?

One thing you can try (AT YOUR OWN RISK - though I have done this on my own iPod mini using my PB and it has fixed issues similar to those that you are reporting), connect the iPod to your mac and then launch the disk utility app. If you're on a windows machine, this obviously won't help you although there may be a similar procedure. When the disk utility app comes up, if your iPod shows up in the left panel after a moment, highlight it by clicking on the name. If you try to verify it, you'll probably get a report of errors - don't panic - go to the erase pane and erase the drive (I think you can select either format with journaled or unjournaled - they both seem to work for me). MAKE SURE YOU"VE SELECTED THE iPOD DISK BEFORE YOU ERASE THE DRIVE!!!
After you erase the drive, you'll need to reapply the latest iPod update to restore the iPod OS (if you don't do this you may still be able to load music but it won't play and you'll still see the exclamation point display). After you reapply the update, you will hopefully back to normal. Re load your tunes and enjoy your iPod again!
Hope this helps.

Similar Messages

My ipod touch won't work after software update.

Last month I downloaded a software update for my iPod Touch and afterwards it wouldn't work or connect to my PC. It just showed a picture of the USB cable with an arrow pointing to the iTunes logo.
I fixed the problem by plugging the iPod into my other PC - where it connected no problem - and I Restored it. I then plugged it back into the first PC and re-synchronized it there. It worked fine after that.
I just downloaded a software update for iTunes and the iPod Touch, and I have the same problem. I know that I can go through the same time-consuming solution as last time but how do I fix this so that it doesn't keep happening?
My PC does seem to recognise the iPod as a camera when it connects. Could that be it? Help please.

Have you tried everything here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
It is normal/expected for the computer to recognize the iPod as a camera. It would only be a possible problem if you installed a program such as for a camera or scanner.

TS1741 Apple TV won't connect after software update

Apple TV worked superbly until I updated the software today.
Now it won't work, asks me to connect to a PC.
I don't have a desktop, and don't have the appropriate USB lead to connect Apple TV to a PC...

Take the device to a friends and restore it via their computer or take it to an Apple store.

IChat won't connect and Software Update will not run.

Hi, all,
Sorry if something like this has already come up, and I apologise if this is the incorrect forum to post this in. I searched and didn't see anything identical to my issue (I didn't search very hard, but I did search), so I figured posting a topic might be the best way to go. I know this is two problems, but I decided to post it in the iChat forum in case the two were related.
I bought this computer and received it yesterday. It's a 15 inch MacBook Pro, i5, 10.6.4. It worked fine this morning, software update ran, ichat worked fine.
Now, when I try to connect to iChat, it takes a good ten minutes to try to connect, and then it sends me an error that says "You have been disconnected from iChat services. An internal error occurred that disconnected you from all iChat services. To resume using iChat, log in again to your instant messaging account." So, I quit iChat, and restarted it, but now it won't even show me my buddy list saying "connecting....". It just starts and sits there, and all the options are greyed out. I tried going into the security settings and changing the port to 443, but that's greyed out, too.
So I thought I would try to run software update, and software update opens, but it doesn't ... go. It shows the little blue bar, and it's not frozen, but it doesn't advance at all, and it never gives me the option to go to the "install updates" screen because it doesn't check. I went into my network settings to check my connection, and I'm definitely connected to the internet (I mean, I'm typing this ON the MacBook Pro right now), but the panel says I'm not. I can hit "cancel" and quit software update.
I already reinstalled the OS and the update to 10.6.4, and it's still the same issue.
Help, anyone? This computer is brand new and I really don't want to have to erase and reinstall.
Thanks

Hi,
Welcome to the  Discussions
On the changing the port front stop off on the Account Info tab on the way a deselect "Use this Account" to take it Off Line. (you can get half way states)
You should then find the port 5190 is dark text so it can be edited.
You should press the Enter key to "Set" the port change (this is different to earlier versions of iChat)
Also try it with the SSL option disabled.
If this is an AIM Login (AIM or Apple Name) their SSL server is more prone to "Falling over". iChat should default to using an Non SSL Login on a reconnection front it can be subject to a time frame issue.
Next check the Mac Firewall (System Preferences > Security > Firewall tab)
If this is On in Snow Leopard you have to go to the Advanced Button and Allow Signed Apps and Add iChat to the list.
I favour the last suggestion as this may also block Software Update (Although I nm not sure how you got to 10.6.4 although it is a separate Download you can get).
I would also check you have DNS servers listed in System Preferences > Network > Advanced Button > DNS tab
9:14 PM Saturday; September 25, 2010
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

No internet connection after software update

Yesterday I did for the first time my Nokia E51software update. I followed after instruction, update has installed properly. After update I backed up my data and settings. But there is one problem. After update my phone lost internet connection. Everytime when I try to go to the internet my phone is connecting Vodafone Live, but after that always appears error - Web: connection time out.
I wanted setup internet settings here, but I see that Nokia doesn't do automatic setup anymore Hell, how it was helpful and handy!!!
I was also on my mobile provider's (Vodafone) website, but they doesn't have any manuals for this kind of Nokia like mine.
Do you have any suggestions what should I do?
My mobile model: Nokia E51
Provider: Vodafone (Ireland)
I'll be grateful for any help and advices.
Solved!
Go to Solution.

27-Nov-2008 06:49 AM
issaland wrote:
Yesterday I did for the first time my Nokia E51software update. I followed after instruction, update has installed properly. After update I backed up my data and settings. But there is one problem. After update my phone lost internet connection. Everytime when I try to go to the internet my phone is connecting Vodafone Live, but after that always appears error - Web: connection time out.
I wanted setup internet settings here, but I see that Nokia doesn't do automatic setup anymore Hell, how it was helpful and handy!!!
I was also on my mobile provider's (Vodafone) website, but they doesn't have any manuals for this kind of Nokia like mine.
Do you have any suggestions what should I do?
My mobile model: Nokia E51
Provider: Vodafone (Ireland)
I'll be grateful for any help and advices.
If you have done a full backup in PC Suite, then do a fresh Restore but this time uncheck the Settings options and just restore the others.
It is usual that settings may change after a firmware update.

Applications won't open after software update

after i installed an automatic software update on my iBook G4, and did the restart, several applications won't open such as Safari, iTunes, iChat. I tried to reinstall the software update, but that won't open either. it just jumps up and down like normal, and then won't open. after i try again, it jumps only once. what the heck is happening??? and i'm not very computer smart so dumb it up for me

Hello, and a warm welcome to the forums!
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot.
The usual reason why updates fail or mess things up, is if Permissions are not fixed before & after every update, with a reboot... you may get a partial update when the installer finds it doesn't have Permissions to change one obscure little part of the OS, leaving you with a mix of OS versions.
Some people get away without Repairing Permissions for years, some for only days.
If Permissions are wrong before applying an update, you could get mixed OS versions, if Directory is the slightest messed up, who knows!
If many Permission are repaired, or any Directory errors are found, you may need to re-apply some the latest/biggest updates.

Ipod mini won't connect to my computer

I've tried plugging my mini into my computer, and when I do nothing happens. The computer doesn't even respond to it being there. If i restart the iPod while it is plugged in, it will start to charge, but will not communicate with the computer, (sync itself, be found under itunes, etc.) I can't restore it, because it won't connect to itunes. Every once in a while it will work properly, but those times are random. Please help!

Have you had a chance to look at these troubleshooting pages? They may be of some help:
iPod missing in My Computer and in iTunes
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
If you are using a laptop, this page might help: iPod not recognized when connected to Windows laptop over USB

Gmail won't load after software update

it seems that after any software update, my gmail won't load. please help.

Do you access gmail via a mail client such as Mail or via a browser such as Safari?

IBook G$ won't restart after software update

Hi there Gurus (and thanks for all you do)
A friend came to visit yesterday, from her remote village where she has no access to high-speed internet.
Naturally she took the opportunity to run Software Update on her iBook while she was here. Sadly since the update the iBook won't successfully restart. It stays at the grey screen with the gear turning infinitely.
I haveed tried to start in verbose mode, and it then gets stuck repeatedly trying to run "/System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow: Login Window Application Started" - over and over again.
She has returned home and will send me her install disks, but I wondered if there is anything anyone can suggest that might help.
Thanks,
Nikki

Hello Nikki and Welcome to Apple Discussions ...
Try Safe Mode: http://support.apple.com/kb/HT1455?viewlocale=en_US
No luck there, run Disk Utility from the Applications/Utilities folder. Launch DU, select MacintoshHD 10.x.x in the panel on the left, select the FirstAid tab then click Verify. If DU reports, then you're going to need her restore disks. The DU app on her drive can check for errors, but it can't repair them, ergot the restore disks. It might say Volume Needs Repair...
If you can use another Mac that is compatible, you could use Target Disk Mode to access her files.
Transferring files between two computers using FireWire.
To transfer files using FireWire:
1. Shut down the first computer and leave the second computer on.
2. Connect the two computers using a 6-pin to 6-pin FireWire cable. (If both computers have higher-speed FireWire 800 ports in addition to the standard FireWire 400 ports, you can use a 9-pin to 9-pin cable with the FireWire 800 ports to transfer data at higher speeds.)
3. Open System Preferences, click the Startup Disk, and click Target Disk Mode. (Or, start up the first computer while holding down the T key.)
4. A disk icon for the first computer appears on the desktop on the second computer. Drag files to and from the disk to transfer them.
5. When you finish, eject the first computer's disk by dragging its icon to the Trash. (While you drag, the Trash icon changes to an Eject icon.)
6. Push the power button on the first computer to shut it down and disconnect the FireWire cable.
And more info on Target Disk Mode here: http://support.apple.com/kb/HT1661
Carolyn

IPhone 3GS can't connect after software update

My iPhone 3GS can't connect to my M1424WR anymore after I updated my iPhone software. Apple suggested I update my router software - any tips?

Try use "forget this network" then re enter the wep/wpa key (network password) this happens sometimes with my iTouch.
Other than that, there is no reason the iPhone cannot connect. =/

G4 PowerMac mirrored drives won't boot after software update

This IS NOT about my PB but a PowerMac tower, G4, mirrored drive....running 10.5 (I think).
After some month of neglect, did software update yesterday.... 7 programs including a security update, iTurnes, QT, and I'm not sure what else.
Now it won't boot.
I have a Disk Warrior CD, but I can't get the SuperDrive door open to try to boot from it.
Help GREATLY appreciated.
Thanks,
TD

After some month of neglect, did software update yesterday.... 7 programs including a security update, iTurnes, QT, and I'm not sure what else.
Now it won't boot.
What I like to call a case of computer indigestion. Too many updates at once. See recommendations below.
I have a Disk Warrior CD, but I can't get the SuperDrive door open to try to boot from it.
See if any of these help:
[Topic : Can't open drive door |http://discussions.apple.com/thread.jspa?threadID=1279497]
A dozen ways to eject or unmount a recalcitrant CD or DVD
http://www.osxfaq.com/dailytips/08-2002/08-12.ws
Ejecting media in Mac OS X: Removing 'stuck' CDs/DVDs
http://www.macfixit.com/article.php?story=20041011075232575
Power Macintosh G3 and G4: About the DVD-RAM Drive
http://docs.info.apple.com/article.html?artnum=HT3072
PowerPC-based Macintosh: How to eject a disc when other options don't work
http://docs.info.apple.com/article.html?artnum=106752
Force Eject (10.3 or later) - Can be used to eject any removable disk that the system will not eject. http://mac.softpedia.com/progDownload/Force-Eject-Download-34780.html
[Article #HT1310 - Startup Manager: How to Select a Startup Volume|http://support.apple.com/kb/HT1310]
In worst case scenario I wonder if sticking some tape to the door to get access to the drive itself, then using a straightened paperclip in the eject hole (do they still have those?) would work.
<HR>
Updating
Certain steps appear to minimize the risk of an update producing problems.
Number one is to make sure you have a bootable clone backup of your computer in case you do need to back out of it again. This is the only guaranteed way of not having to worry about the results of an update.
Some like to boot from their installer discs or an external backup and verify (and if necessary repair) their internal drives as well as drive permissions. This is done with Disk Utility. You can verify a drive while booted from the same drive but sometimes this produces spurious errors. Repairing a drive (if necessary) has to be done while booted from another disk. Permissions repair can, and is probably best, done when booted from your internal drive.
[Resolve startup issues and perform disk maintenance with Disk Utility and fsck|http://docs.info.apple.com/article.html?artnum=106214]
[Using Disk Utility in Mac OS X 10.4.3 or later|http://docs.info.apple.com/article.html?artnum=302672]
[Disk Utility's Repair Disk Permissions|http://docs.info.apple.com/article.html?artnum=25751]
You can also go to the step of booting into safe mode to do the install.
[Mac OS X: Starting up in Safe Mode|http://docs.info.apple.com/article.html?artnum=107393]
[What is Safe Boot, Safe Mode? (Mac OS X)|http://docs.info.apple.com/article.html?artnum=107392]
[Safe Boot takes longer than normal startup|http://docs.info.apple.com/article.html?artnum=107394]
I like to download the update onto my computer and install it from there rather than let Software Update do it. I know a few people who had problems with doing the update via software updater found a manual install to work.
Repair permissions again afterward.
It helps to only install one update at a time and to run the computer for a while to make sure it is behaving well.
The more cautious even like to unplug third party peripherals (see [comment by BDaqua|http://discussions.apple.com/message.jspa?messageID=9040746#9040746]).
Almost all of the above steps (except backup) have been questioned as to necessity because probably many people have done successful updates without doing them. I say they can't hurt, they can very likely do good (especially if your computer isn't regularly maintained), so why not do them to be safe.
[BDaqua's comments on updating problems|http://discussions.apple.com/message.jspa?messageID=8948595#8948595]
[Baby Boomer's comments on updating problems|http://discussions.apple.com/message.jspa?messageID=9025760#9025760]
[Klaus1's post on updating and removing updates|http://discussions.apple.com/message.jspa?messageID=10257902#10257902]

Mac 10.6.3 won't restart after software update

I just installed Snow Leopard on my mac and that was successful. I went to do a software update afterwards (hoping to move up to 10.6.8) and it went through, but when the computer had to restart, it would just shut down, and reboot to the purple-ey space-ey background image....and just stay there.. The computer will shut down fine by holding the power button, and it will start up fine. It's just after the software update, that it will not restart fully. Any ideas?

I don't want to hijack the thread with my problem
But you are. You can avoid that by starting your own posting. The original poster has never responded, since Feb 18th, to anyone, so it is unlikely that he would respond to you.
If a friend gave you the iMac with Lion on it, he most likely didn't give you his Apple ID and password either, because that is what you would need to do future updates. Your copy of Lion is most likely licensed to the previous owner, not you. He should have given you the Mac with it's original disks and the original OS X version installed.
When you post your own issue, you can reward those that help you by awarding points. That won't work when you hijack someone else's thread, because only the original poster can award points. Thus you're removing an incentive for anyone wanting to answer your replies. Not to mention that it waters down the intent go the original issue as more and more variables are added to the thread.

Mail won't open after software update

I just did a software update (I think it was itunes update) and now mail won't open. Mail is still located in the apps folder. Message says to reinstall mail. Any ideas?
Thx!

Welcome to the Apple Support Communities
http://support.apple.com/kb/TS4424

10.6.8 won't boot after Software Update

I've installed 10.6.8 via Software Update and the Macbook Pro will not boot, causes a kernel panic. It will boot in Safe Boot however. I've tried installing the combo update as well, no change. Verify disk permissions, no change. Help!
panic(cpu 2 caller 0x2abf6a): Kernel trap at 0x0029f24f, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x7aae9000, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x7a6fe06c, EBX: 0xec835381, ECX: 0xfcf7b1e9, EDX: 0x7aae8ffd
CR2: 0x7aae9000, EBP: 0x820ebd18, ESI: 0x00000000, EDI: 0xec835381
EFL: 0x00010202, EIP: 0x0029f24f, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000002
Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
0x820ebb18 : 0x21b837 (0x5dd7fc 0x820ebb4c 0x223ce1 0x0)
0x820ebb68 : 0x2abf6a (0x59e3d0 0x29f24f 0xe 0x59e59a)
0x820ebc48 : 0x2a1a78 (0x820ebc60 0x0 0x820ebd18 0x29f24f)
0x820ebc58 : 0x29f24f (0xe 0x20650048 0x820e0010 0x2a0010)
0x820ebd18 : 0x8255448f (0xfcf7b1e9 0xec835381 0xfcf7b1e9 0xec835381)
0x820ebd58 : 0x82556ef9 (0x588ffd 0x81fcf7b6 0x8255bab0 0x53c996)
0x820ebe18 : 0x543f60 (0xc654100 0xbefdf00 0x1 0x506b76)
0x820ebe78 : 0x542137 (0xbefdf00 0xc654100 0x5e5209 0x1)
0x820ebf28 : 0x5426e9 (0xbefdf00 0xc5873c0 0x0 0x516766)
0x820ebf78 : 0x5443d5 (0xbefdf00 0x0 0x820ebfac 0x1)
0x820ebfc8 : 0x2a179c (0xc61ff90 0x0 0x2a17ab 0xc467000)
      Kernel Extensions in backtrace (with dependencies):
         com.metakine.handsoff.driver(1.2.4)@0x82551000->0x8255ffff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
Not yet set
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro6,1 (Mac-F22589C8)
System uptime in nanoseconds: 1576987135
unloaded kexts:
(none)
loaded kexts:
com.metakine.handsoff.driver    1.2.4
com.apple.driver.MaxTranserSizeOverrideDriver    2.6.1 - last loaded 1338933558
com.apple.driver.AppleUSBTCKeyEventDriver    201.6
com.apple.driver.AppleUSBTCKeyboard    201.6
com.apple.iokit.SCSITaskUserClient    2.6.8
com.apple.BootCache    31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.iokit.IOAHCIBlockStorage    1.6.4
com.apple.driver.AppleFWOHCI    4.7.3
com.apple.driver.AppleSmartBatteryManager    160.0.0
com.apple.driver.AppleUSBHub    4.2.4
com.apple.driver.AppleEFINVRAM    1.4.0
com.apple.driver.AppleAHCIPort    2.1.7
com.apple.driver.AppleUSBEHCI    4.2.4
com.apple.driver.AppleUSBUHCI    4.2.0
com.apple.driver.AppleACPIButtons    1.3.6
com.apple.driver.AppleRTC    1.3.1
com.apple.driver.AppleHPET    1.5
com.apple.driver.AppleSMBIOS    1.7
com.apple.driver.AppleACPIEC    1.3.6
com.apple.driver.AppleAPIC    1.4
com.apple.driver.AppleIntelCPUPowerManagementClient    142.6.0
com.apple.security.sandbox    1
com.apple.security.quarantine    0
com.apple.nke.applicationfirewall    2.1.12
com.apple.driver.AppleIntelCPUPowerManagement    142.6.0
com.apple.iokit.IOSCSIBlockCommandsDevice    2.6.8
com.apple.iokit.IOUSBMassStorageClass    2.6.7
com.apple.driver.AppleUSBMultitouch    207.7
com.apple.iokit.IOUSBHIDDriver    4.2.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice    2.6.8
com.apple.iokit.IOBDStorageFamily    1.6
com.apple.iokit.IODVDStorageFamily    1.6
com.apple.iokit.IOCDStorageFamily    1.6.1
com.apple.driver.AppleUSBMergeNub    4.2.4
com.apple.driver.AppleUSBComposite    3.9.0
com.apple.driver.XsanFilter    402.1
com.apple.iokit.IOAHCISerialATAPI    1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily    2.6.8
com.apple.driver.AppleFileSystemDriver    2.0
com.apple.iokit.IOFireWireFamily    4.2.6
com.apple.iokit.IOUSBUserClient    4.2.4
com.apple.iokit.IOAHCIFamily    2.0.6
com.apple.iokit.IOUSBFamily    4.2.4
com.apple.driver.AppleEFIRuntime    1.4.0
com.apple.iokit.IOHIDFamily    1.6.6
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.TMSafetyNet    6
com.apple.kext.AppleMatch    1.0.0d1
com.apple.driver.DiskImages    289.1
com.apple.iokit.IOStorageFamily    1.6.3
com.apple.driver.AppleACPIPlatform    1.3.6
com.apple.iokit.IOPCIFamily    2.6.5
com.apple.iokit.IOACPIFamily    1.3.0

Uninstall the Metakine software then do the following:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Quit the installer and restart. Now download the Mac OS X 10.6.8 Update Combo and update.

OS X won't boot after software update

Last night software update showed a security update for OS X Tiger (think it's 10.4.11), which I installed and then used the 'shutdown' option.
This morning, I can't get my MacBook to boot up, nor will it boot into safe mode. I just get the grey screen and the spinning wheel.
Help!

You can keep trying fsck, it works sometimes.
Have you tried booting from the Install CD/DVD then after you choose your language, a Menubar will show up top, find Disk Utility and run it from there.
If that doesn't work, then your best bets are DiskWarrior from Alsoft...
http://www.alsoft.com/DiskWarrior/
Data Rescue II...
http://www.prosofteng.com/products/data_rescue.php
This last one would require another HD with plenty of space to recover to.
Unfortunately, Disk Utility & fsck can't fix all that much, and the only other Apple Options are erasing the HD, or installing OSX to a second drive, then using Migration Assistant to move stuff over to the new HD.

Ipod mini won't connect after software update

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