IPod mounts in Finder, not in iTunes

I just picked up a new MacBook Pro to replace a white MacBook. My 1G 4Gb iPod Nano works fine with the old MacBook, but not the new one. It mounts in the Finder fine, Disk Utility sees it, but iTunes does not, occasionally locks up the app.
I've rebooted, repaired permissions, reinstalled iTunes (from download) and still no change. Any ideas how to get iTunes and my iPod working again?

I get these entries in Console for all users on the new Mac:
11/9/09 6:56:07 PM com.apple.launchd.peruser.501[138] (com.apple.syncservices.SyncServer[478]) Exited with exit code: 1
11/9/09 6:56:08 PM com.apple.launchd.peruser.501[138] (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
11/9/09 6:56:17 PM com.apple.launchd.peruser.501[138] (com.apple.syncservices.SyncServer[480]) Exited with exit code: 1
11/9/09 6:56:18 PM com.apple.launchd.peruser.501[138] (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
11/9/09 6:56:27 PM com.apple.launchd.peruser.501[138] (com.apple.syncservices.SyncServer[482]) Exited with exit code: 1
11/9/09 6:56:28 PM com.apple.launchd.peruser.501[138] (com.apple.syncservices.SyncServer) Throttling respawn: Will start in 9 seconds
11/9/09 6:57:59 PM iTunes[443] [189199f0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply
11/9/09 6:56:47 PM upgradedb[491] [2103e0] |Upgradedb|Error| Can't upgrade SyncServices data schema in directory /Users/sprale/Library/Application Support/SyncServices/Local from version 76 to version 85: can't initialize the data directory for user: sprale path: /Users/sprale/Library/Application Support/SyncServices/Local/cleanup.time error: Error Domain=NSCocoaErrorDomain Code=513 UserInfo=0x10020acf0 "“cleanup.time” couldn’t be moved because you don’t have permission to access “Local”."
Message was edited by: sprale
Message was edited by: sprale

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Like many others on this forum, I've been having issues with iTunes and my iPod since installing iTunes 7.0. My iPod appears in My Computer, but iTunes will not recognize it.
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Hi Toonz,
Please note that in my above post I stated that I did indeed follow the steps you outline below, which I originally found in Apple's main article on this topic. The result was that it worked temporarily. The iPod was recognized, but only until I ejected it. It only works once. If I attempt to connect the iPod again (either before or after rebooting), it is again unrecognized and I have to manually repeat the steps below to get it to work.
Also I did take your advice and try booting with the iPod plugged in. During the boot up process I see a black screen with some text and a message, which I believe said "Diskette Drive 0 failed to initialize". Something like that. When my computer finishes booting and I open iTunes, yes my iPod is recognized, but again this only works one time. If I eject the iPod and reconnect it it is unrecognized. It is only recignized if it is connected before booting up, which is definitely not the way an iPod is supposed to work.

Ipod shows in Windows, not in iTunes - it used to work!

I've tried everything I could find on the site to remedy this - resetting ipod when connected and when not connected, removing everything itunes and ipod related & reinstalling, changing iPod's drive letter, etc.
The problem started when our sysadmin migrated us to the domain. I now get an explorer window showing the iPod contents, but iTunes says: "The software required for communicating with the iPod is not installed correctly." When I start iTunes and then attach the iPod I get this message when the explorer window pops up. What else can I do to debug this?

but I can't delete them. I get the message "Cannot open IPodService.iPodManager: Error while opening key.". I wrote a little program to try to open or delete these keys, and I get error 5 - Access denied.
good lord. if you're capable of doing that, you're way better with registries than i am. but i might be able to keep pumping observation and experience from reports here on the forums at you, that might be helpful with this.
i've seen one report of someone not being able to open one of those keys, but i wasn't able to follow up on it. but i've had some more experience with "sticky" keys in some threads dealling with recalcitrant installation errors. (typically 1406s and 1402s.) let's try to transfer some of those techniques over to this situation.
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okay, although iPodService.exe is our main process/service relevant to the ipod, iTunesHelper.exe is also associated with iPod connections:
Background processes installed with iTunes 6 for Windows
so lets try locking that one down too in MSCONFIG prior to any attempts at registry edits:
Using MSCONFIG to troubleshoot conflicts in Windows
other possibilities ... (bit of a long shot since you tried a registry edit in safe mode with no joy) i've seen people be unable to edit registry keys on some PCs if they have an antivirus application running at the same time (which makes a perverse sort of sense). other applications might also be implicated in that sort of behavior. so prior to any registry edits, let's try shutting down all background applications (including TSRs) prior to the edit. try the techniques from this InstallShield document:
Close Applications Running in the Background
(if you can get this to allow the reg edits, try it prior to the reinstall attempt too. if it's blocking your regedits, it will probably block the registry key modifications during the install too.)
... and we'd better check on malware too. some malware does lock down registries in unusual ways (to prevent removal, i guess, but an incidental horking of some registry keys isn't out of the question.)
let's get some fresh definitions onto your PC and check for viruses and spyware. you might want to also try an "online" scan with your security software provider to try to cover the possibilities where the security software on the PC has been compromised. (or if your tech support has some advanced "off-PC" antimalware techniques, i'd try throwing those at the beast.
keep us posted.
love, b

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hi all
looked everywhere for the answer to see if this has been discussed but this is the weirdest i've ever seen any of my ipods behave. ok...
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this is most annoying, im sure all i have to do is restore it but i dont know how to do that if itunes wont do it.
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Hi Ryan,
Welcome to Apple Discussions
You may want to first try "The Five Rs".
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Macbook 2.0 White (100Gb HD 2Gb RAM) Mac Mini 1.42Ghz, iPod (All), Airport (Graphite & Express), G4 1.33Ghz iBook, G4 iMac 1Ghz, G3 500Mhz, iBook iMac 233Mhz, eMate, Power Mac 5400 LC, PowerBook 540c, Macintosh 128K, Apple //e, Apple //, and some more... Mac OS X (10.4.5) Moto Razr, iLife '06, SmartDisk 160Gb, Apple BT Mouse, Sight..

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Alright, so connecting it via Firewire fixed the problem. However, this isn't optimal, because I use my Firewire cable for my dock, which is connected to my stereo, and I only update my iPod once or twice a week and with only one or two albums, so the slowness of the USB isn't an issue. So how do I make the USB work?

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And it doesn’t appear in disk utility either.
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I still don't get it, how can I put it in disk mode if I CANNOT see the iPod in iTunes..?
Did you read the document i linked you to? here's another link to it:
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whereabouts in that procedure in that document (that you get to by clicking that link) does it say that you have to connect it to iTunes to put it into disk mode?
... never mind ... i guess you've fixed it anyway ...

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Hi there,
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You should really read the manual.
"How do you restore from backup? "
Restore. When given the choice, choose to use backup.
"And how can I check to see if the pics and videos are on my computer somewhere first??"
They would only be where you put them. What program did you use to import them? Pics/vids taken with ipod are not part of the sync process at all. You should be importing them just as you would with any digital camera.
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TIA for your comments/help.

Wow, 10 days and not a single reply. Guess I'm not the only one too dumb to figure out what's wrong with iTunes.

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