Ipod music greyed out?

I'm trying to add songs to my wife's ipod. (It looks like a nano, how do I tell which generation?)
A while back we swapped computers. But we'd synced and updated this laptop and ipod with no problem (same music on all.)
Now I've added new songs to the laptop itunes. The songs are mp4, not copy protected, and play fine on the laptop.
I connected the ipod and hit sync. Then when I open itunes>her ipod>music, all titles are greyed out, and the new artist or songs are not added (either there or when I eject the ipod & check it's own screen.)
thanks

Hello anotherjones,
This article should help you identify which iPod model your wife owns.
[Identifying iPod models|http://support.apple.com/kb/HT1353]
As to the songs being greyed out, this is because the iPod is tied to another iTunes library on a seperate computer. The only way the songs wouldn't be grayed out and you could add songs to it from a second computer is if you are manually managing the music on your iPod. You can check to see if this option is enabled under the Summary tab for the iPod in iTunes.
Here are two helpful articles on manually managing music and syncing an iPod to multiple computers.
[Managing content manually on iPod and iPhone|http://support.apple.com/kb/HT1535]
[Using iPod with multiple computers|http://support.apple.com/kb/HT1202]
Otherwise, in order to sync it to this new library, you will have to restore the iPod via iTunes and start over from scratch with it.
Hope this helps.
B-rock

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