IPod music plays, but no sound on most songs after reset

Here's the deal. My 3G froze up on me last week. Since I didn't read the instruction book, but was conveniently near an Apple Store, I went in looking for help. The person at the front of the store was nice enough to reset my phone and show me how to do it in the future. Phone seemed to work okay for the most part; My apps wouldn't load at first, but downloading a new app cleared that problem up.
The problem I'm continuing to have is with my music. Some songs play, but most do not. The screen shows them playing but there is no sound. I tried Syncing the phone when I got back from my trip, but that did not help. I'd like to reset my phone, but my best set of contacts in the phone and I haven't figured out how to export them yet.
Has anyone experienced something along the lines of what I am describing? Any suggestions?
Thanks,
Jim

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