Ipod music wiped..... itunes libary also not working and missing files.....

hi,
my cousin, is having a problem.
all she can tell me is, she plugged her new ipod into pc....and she got some message saying "restore"......she clicked yes........
and now.... her ipod is cleaned out.....no music in it......she had thousands of songs in it......
also..... her itunes library in itunes on her pc...... when she clicks a song, it says unable to locate file.... so no music is playing in itunes.
i think she says most of the music is also wiped from her itunes library.
she checked her itunes location, in my documents etc... and the folder is empty she said.......
although thousands of songs were on her ipod only, and not on her itunes, as she put songs on from her mates libraries, and also her computer died recently and she lost her old library....
sounds bad right?
system restore on windows xp wont help with it?
ive got her to shut down and reset ipod..... and still..... nothing in there.....
any ideas what shes done? or is anything recoverable?
random crash? or her own fault?
cheers

I think you've misunderstood. What I mean was to drag a track from iTunes into a folder that is on your desktop as opposed to dragging directly to the desktop.
In any case, I guess you can try deleting your preferences from ~/Library/Preferences to see if that helps. There are three of them…
com.apple.iTunes.eq.plist
com.apple.iTunes.plist
com.apple.iTunesHelper.plist
I would just drag them to your desktop so you can always put them back if it doesn't work. Saves having to redo your settings. Oh yes, don't foget to quit iTunes before moving/deleting/replacing anything.

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Ipod music wiped..... itunes libary also not working and missing files.....

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