IPod Nano, 1st gen., won't connect with XP

I have a 1 GB black 1st generation iPod Nano. The screen recently broke, so I had to send it in for servicing and they sent me a new one. My old iPod Nano worked perfectly with iTunes and Windows XP. Now, when I try to connect my new one, I guess that since it has a different Serial Number, iTunes nor Windows will recognize it. I called the Apple company, hoping they could help me, but they couldn't and said it was a Microsoft problem. My iPod will charge and everything, it's just that when I try to use the iPod CD, my computer won't recognize the CD either. If you have any suggestions, please post them. I can't wait till I can use my iPod again!

The iPod Nano only has A2DP (stereo bluetooth) AVRCP (controls) and low power Bluetooth profiles. It does not have File Transfer Protocol (FTP) and cannot connect to your phone.

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