Ipod nano 2nd gen cannot update/restore  PLEASE HELP!!!!!!

i have latest itunes and ipod is recognized but it cannot update because of an unknown error (1417) and cannot restore because it has files that are in use by another application ive tried the five R's and they didnt help i dont know what to do PLEASE HELP!!!!!!!
dell dimension 4550 Windows XP
dell dimension 4550   Windows XP  

For the 1418:
http://docs.info.apple.com/article.html?artnum=304508
For the error, "files that are in use by another application", check the preferences on all your antivirus/antispyware software and make sure they are set not to scan iPods. If you are manually managing your music, set your preferences not ot scan external storage devices.

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