Ipod nano 2nd gen either gets white screen or apple icon but is recognized by itunes! What now

So I have done the reset steps and I will either get the white screen or the apple icon with 2 audible beeps. The Ipod does show up in Itunes, however I cant play music. I dont know if it has been dropped or not as I am doing a favor for a friend. I was able to restore the ipod via Itunes as well but Im stuck here. I dont know how to put in disk mode when I cant see anything on the screen except the white screen or the apple icon. Any Ideas as what to do next or is this Ipod done?

I also have a 2nd generation, which I purchased after my ipod Shuffle stopped updating. We plugged it in, followed the instructions but the Nano was not recognised by my PC, however, my nano does get recognised on my husband's pc. My daughters ipod and my old shuffle both are still recognised on my pc. I need to delete the shuffle, as it is faulty, but more importantly, I need to get my pc to recognise the nano. Please help.

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