Ipod nano 4g stuck even after restore., ipod nano 4g stuck even after restore.

ipod got stuck on apple logo. There i have tried reset and even it tried restoring but ipod nano 4g stuck even after restore.

Any error messages? Did you try to restore it another PC or Mac?
B-rock
What happened when you tried to format it?
B-rock

Similar Messages

My ipod touch is stuck up at Apple Logo, I have tried to update and restore through ITunes but no use, It stuck up again at Apple Logo with no Error, after restoring it showes your ipod is restore but still apple logo won't go

My ipod touch is stuck up at Apple Logo, I have tried to update and restore through ITunes but no use, It stuck up again at Apple Logo with no Error, after restoring ITunes showes your ipod is restore but still apple logo won't go, Due to new Laptop, I do not have any backup, therefore i have tried to select new Ipod touch and goes through step by step procedure but no use, Please help what to do?

i tried reseting my ipod today and had a similar problem... it wont be recognized by itunes, the only thing i havent tried is putting it into DFU mode, or the state that it is in when u recieve it telling u to connect it to itunes.i recommend putting it into DFU mode. http://www.youtube.com/watch?v=34v8HMC9B98 this should better explain it. if i find another way, ill keep u updated

Ipod nano 6th gen askinh for resore every time i connect and after the restore not showing the sysnced song on ipod

i have a ipod nano 6th gen, few days back when i tried to add few songs through iTunes it gave me error that it "can't connect to ipod . restore it" so i did and after that i synced al the songs and it showed that my my empty ipod has been up few GB's. after i disconnected , i could not see any song on the ipod . when it connected back the ipod the got same error about restore. i dont know what to do now , please help.

Hello Singhindia,
It sounds like you restored your iPod Nano when iTunes prompted you and it appears to sync. When you disconnect it and look at the content, the songs arent there, and when you plug it back into iTunes you get the same message again. I would recommend these troubleshooting sections from the following article to help isolate the issue to hardware or software:
iPod nano: Error message saying that iPod 'could not be identified properly'
http://support.apple.com/kb/TS3218
Verify that iTunes is installed and updated
Restart the computer
Verify that Apple Mobile Device Support is installed
Verify the device's USB connection
Verify that the Apple Mobile Device Service and iPod service are both running
Verify that the Apple Mobile Device Driver is installed
Remove and reinstall iTunes
If the issue continues, gathering iPod Diagnostics may be helpful for you or for support personnel in identifying the issue.
Additional Information
Certain phone connectivity software from vendors such as Samsung, Nokia, Bora, Novatel, and Sony may also cause this issue. If you have such software on your computer:
Uninstall your Samsung, Nokia, Bora, Novatel, or Sony phone connectivity software and test. Contact the manufacturer of this software for assistance in doing this.
Remove iTunes and all related Apple software by following this article (for Windows XP), or this article (for Windows Vista and Windows 7).
After reinstalling iTunes, test the iPod nano.
If you still need your phone connectivity software that was removed, reinstall this software and test your iPod nano to ensure it still functions with iTunes. Contact the vendor of your phone connectivity software if the issue returns.
While the error message is different than you are seeing, the troubleshooting is relevant for you.
Thank you for using Apple Support Communities.
All the best,
Sterling

I had my Ipod nano 7Gen factory restored. Nano touch is working smooth without any song init but after i have any of the songs shifted from itune touch buttons get messed up. They don't work. Help me in over coming this issue

I had my Ipod nano 7th Gen factory restored. Nano touch works smooth without any song in-it but after i have any of the songs shifted from itunes, touch buttons get messed up. They don't work. Help me in over coming this issue.

Hello Rohantm,
Thank you for the details of the issue you are experiencing with your iPod nano (7th generation) touch screen. I recommend the following steps for the issue you described (you can skip the steps you have already tried):
Touch screen does not accept input
Clean the screen with a microfiber polishing cloth.
Do not wear gloves while using the touchscreen. Do not use the touchscreen with wet hands or immediately after applying hand lotion. Moisture affects touchscreen behavior in the same manner as it affects a trackpad.
If you have a protective plastic sheet or film on the touchscreen, try removing it, because it may be preventing the touchscreen from working properly.
The current application may be unresponsive; try resetting iPod by pressing and holding the Sleep/Wake button and the Home buttons simultaneously for a least six seconds, until the Apple logo appears.
Sync with iTunes and restore the iPod.
Issue not resolved
If the issue is still not resolved, please read this information on servicing your iPod.
Find the full article here:
iPod nano (7th generation): Hardware troubleshooting
http://support.apple.com/kb/TS4433
Thank you for using Apple Support Communities.
Best,
Sheila M.

I have a ipod touc 3G. My iPod Is Stuck On The iTunes Connection Page. I Tried To Restore It But, Everytime I Even Connect It, It Says That I Need To Put My Password In

I have a ipod touch 3G. My iPod Is Stuck On The iTunes Connection Page. I Tried To Restore It But, Everytime I Even Connect It, It Says That I Need To Put My Password In & I'm Not Able To Even Get To The Password Page. Someone HELP Me PLEASE

Back it up and restore it using iTunes on the last computer it was synced with, as explained at the bottom of this article: http://support.apple.com/kb/HT1212. This will remove the passcode; at the end of the restore process you will be given the option to restore to the backup you made at the beginning.

After restoring ipod nano it wont sync with itunes. states error 13019 occured

after restoring ipod nano it wont sync with itunes. states error 13019 occured

I seem to recall that another user has this problem and found that it was because of some corrupted music files they were trying to sync over.
Try syncing smaller bunches of tracks till you come upon the ones that cause the error. You should be able to find out which ones are causing the trouble this way.
The other user said they used something called MP3Diags. I cannot vouch for this software at all, I have never used it.
I did a quick search on "how to repair MP3 files on Mac" and also found this:
http://triq.net/articles/mp3-validator-mac-os-x
i

HT1339 after restoring ipod nano how do I get tunes back if they are in my music library

after restoring ipod nano how do I get tunes back if they are in my music librbary- thanks

Configure the music to sync back over to your device from under its Music configuration tab. If your library is smaller than the capacity available on your Nano, you can set it to sync your entire music library by enabling the Sync Entire Library option from under this tab. Otherwies, you'll have to select only certain artists, albums, playlists, and genres.
See this article for more information.
iTunes: Syncing media content to iOS devices and iPod
B-rock

My Ipod touch says i have to connect it to iTunes so i can restore it but it will not restore even after following the steps to fix the problem.

My Ipod touch says i have to connect it to iTunes so i can restore it but it will not restore even after following the steps to fix the problem.

After pressing restore and after l5 minutes or so It comes up with the error 1611 and I followed all the steps but it still won't work.

Can't restore iPod after seeing the "Exclamation point folder icon"

My iPod showed me the "Exclamation point folder icon" out of the blue... i tried resetting, restoring (upgraded to 7.1 in the process) but when i connect the ipod to my computer it still shows me the icon, then the Apple sign, then "Do not disconnect" (while charging) and then the ipod itself starts clicking...
any help would be GREATLY appreciated!! very furstrated over here...

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Cannot restore iPod Touch 2G - stuck on "operation 28" case #108375671

iPod Touch 2G with 8GB, got it from Apple Store last week.
I tried restore on 3 different computers - 2 laptops and 1 desktop, running XP SP2 and Vista. Resintalled iTunes(latest version) and Apple Mobile Device drivers a few times. Also created new accounts to restore. None of these works.
Most of the time iTune stuck on the "Waiting for iPod..." screen. Checked the iPodUpdater.log and found the restore process stuck on "operation 28 progress -1" forever. Operations 4, 42, 5, 6, 7, 8, 9, 3, and then 4 seems to be successful. iTune was also able to read the SerialNubmer and Hardware model.
2008-10-15 14:34:29.407 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 98
2008-10-15 14:34:29.438 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 99
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: WinDFU::UploadData: EOF, cbRead: 3784
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 100
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: WinDFU::UploadData: ZLP
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFESTSYNC
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATEMANIFEST
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFEST_WAITRESET
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ResetDevice: resetting...
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: success
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 8 progress -1
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 9 progress -1
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: Recovery mode succeeded
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceRemoval: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: WinAMRestore::RemoveAppleDeviceFromDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: IBOOT, DFU \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000
2008-10-15 14:34:31.235 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceRemoval: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:31.235 iTunes.exe[2620:f38]: WinAMRestore::RemoveAppleDeviceFromDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: iTunes: Restore mode device appeared, device 0X10D09D88
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: iTunes: Creating restore mode device with usbMuxDeviceID 0X2
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: <Restore Device 01E4B520>: operation 3 progress -1
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: <Restore Device 01E4B520>: operation 4 progress -1
2008-10-15 14:34:33.392 iTunes.exe[2620:ccc]: type query response = <CFDictionary 140BD558 [673D78F0]>{type = mutable, count = 5, capacity = 17, pairs = (
9 : <CFString 140BEDA8 [673D78F0]>{contents = "RestoreProtocolVersion"} = <CFNumber 0D0E8BC0 [673D78F0]>{value = +11, type = kCFNumberSInt64Type}
13 : <CFString 140A32D8 [673D78F0]>{contents = "Type"} = <CFString 140BE2B0 [673D78F0]>{contents = "com.apple.mobile.restored"}
15 : <CFString 0D0D20B8 [673D78F0]>{contents = "SerialNumber"} = <CFString 14099A80 [673D78F0]>{contents = "removed by poster"}
19 : <CFString 140BF028 [673D78F0]>{contents = "HardwareModel"} = <CFString 140A4C70 [673D78F0]>{contents = "N72AP"}
20 : <CFString 0D0D19E0 [673D78F0]>{contents = "Result"} = <CFString 14098AA8 [673D78F0]>{contents = "Success"}
2008-10-15 14:34:33.392 iTunes.exe[2620:ccc]: Supports value queries: 1
2008-10-15 14:34:33.407 iTunes.exe[2620:17c0]: no value returned for SavedDebugInfo
2008-10-15 14:34:33.407 iTunes.exe[2620:17c0]: device did not return saved debug info
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: type query response = <CFDictionary 1408DE98 [673D78F0]>{type = mutable, count = 5, capacity = 17, pairs = (
9 : <CFString 0D0D0C88 [673D78F0]>{contents = "RestoreProtocolVersion"} = <CFNumber 140BDC50 [673D78F0]>{value = +11, type = kCFNumberSInt64Type}
13 : <CFString 0D0D19C8 [673D78F0]>{contents = "Type"} = <CFString 140DE9D0 [673D78F0]>{contents = "com.apple.mobile.restored"}
15 : <CFString 140C8550 [673D78F0]>{contents = "SerialNumber"} = <CFString 14099A80 [673D78F0]>{contents = "removed by poster"}
19 : <CFString 140BEF50 [673D78F0]>{contents = "HardwareModel"} = <CFString 14098E40 [673D78F0]>{contents = "N72AP"}
20 : <CFString 0CFD1B68 [673D78F0]>{contents = "Result"} = <CFString 0D0D20B8 [673D78F0]>{contents = "Success"}
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: unable to open C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\iPod Temporary Files\Firmware\device_map.txt: No such file or directory
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: board config = n72ap
2008-10-15 14:34:33.438 iTunes.exe[2620:17c0]: <Restore Device 01E4B520>: operation 28 progress -1
....the last message repeats forever until the IPT is unplugged.
A few times, iTunes will report an "unknown error (6)". Checked the iPodUpdater.log and found the following
2008-10-15 14:34:29.407 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 98
2008-10-15 14:34:29.438 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 99
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: WinDFU::UploadData: EOF, cbRead: 3784
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 100
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: WinDFU::UploadData: ZLP
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFESTSYNC
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATEMANIFEST
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFEST_WAITRESET
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ResetDevice: resetting...
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: success
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 8 progress -1
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 9 progress -1
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: Recovery mode succeeded
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceRemoval: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: WinAMRestore::RemoveAppleDeviceFromDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: IBOOT, DFU \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000
2008-10-15 14:34:31.235 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceRemoval: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:31.235 iTunes.exe[2620:f38]: WinAMRestore::RemoveAppleDeviceFromDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: iTunes: Restore mode device appeared, device 0X10D09D88
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: iTunes: Creating restore mode device with usbMuxDeviceID 0X2
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: <Restore Device 01E4B520>: operation 3 progress -1
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: <Restore Device 01E4B520>: operation 4 progress -1
2008-10-15 14:34:33.392 iTunes.exe[2620:ccc]: type query response = <CFDictionary 140BD558 [673D78F0]>{type = mutable, count = 5, capacity = 17, pairs = (
9 : <CFString 140BEDA8 [673D78F0]>{contents = "RestoreProtocolVersion"} = <CFNumber 0D0E8BC0 [673D78F0]>{value = +11, type = kCFNumberSInt64Type}
13 : <CFString 140A32D8 [673D78F0]>{contents = "Type"} = <CFString 140BE2B0 [673D78F0]>{contents = "com.apple.mobile.restored"}
15 : <CFString 0D0D20B8 [673D78F0]>{contents = "SerialNumber"} = <CFString 14099A80 [673D78F0]>{contents = "removed by poster"}
19 : <CFString 140BF028 [673D78F0]>{contents = "HardwareModel"} = <CFString 140A4C70 [673D78F0]>{contents = "N72AP"}
20 : <CFString 0D0D19E0 [673D78F0]>{contents = "Result"} = <CFString 14098AA8 [673D78F0]>{contents = "Success"}
2008-10-15 14:34:33.392 iTunes.exe[2620:ccc]: Supports value queries: 1
2008-10-15 14:34:33.407 iTunes.exe[2620:17c0]: no value returned for SavedDebugInfo
2008-10-15 14:34:33.407 iTunes.exe[2620:17c0]: device did not return saved debug info
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: type query response = <CFDictionary 1408DE98 [673D78F0]>{type = mutable, count = 5, capacity = 17, pairs = (
9 : <CFString 0D0D0C88 [673D78F0]>{contents = "RestoreProtocolVersion"} = <CFNumber 140BDC50 [673D78F0]>{value = +11, type = kCFNumberSInt64Type}
13 : <CFString 0D0D19C8 [673D78F0]>{contents = "Type"} = <CFString 140DE9D0 [673D78F0]>{contents = "com.apple.mobile.restored"}
15 : <CFString 140C8550 [673D78F0]>{contents = "SerialNumber"} = <CFString 14099A80 [673D78F0]>{contents = "removed by poster"}
19 : <CFString 140BEF50 [673D78F0]>{contents = "HardwareModel"} = <CFString 14098E40 [673D78F0]>{contents = "N72AP"}
20 : <CFString 0CFD1B68 [673D78F0]>{contents = "Result"} = <CFString 0D0D20B8 [673D78F0]>{contents = "Success"}
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: unable to open C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\iPod Temporary Files\Firmware\device_map.txt: No such file or directory
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: board config = n72ap
2008-10-15 14:34:33.438 iTunes.exe[2620:17c0]: <Restore Device 01E4B520>: operation 28 progress -1
2008-10-15 14:34:33.454 iTunes.exe[2620:17c0]: <Restore Device 01E4B520>: operation 11 progress -1
2008-10-15 14:34:33.657 iTunes.exe[2620:17c0]: device returned status 6
2008-10-15 14:34:33.657 iTunes.exe[2620:17c0]:
==== device restore output ====
lags: 00000000
AppleBCM4325::start()
AppleBCM4325::initHardware(): BCM4325 revision D0
AppleSynopsysOTG2::handleUSBCableConnect cable connected, but don't have device configuration yet
AppleSynopsysOTG2::handleUSBCableConnect cable connected, but don't have device configuration yet
read new style signature 0x43313131 (line:281)
[FTL:MSG] VSVFL Register [OK]
[FTL:MSG] VFL Init [OK]
AppleS5L8720XFMSS::_fmssInitCmdsAndCEMaskCtrl: VendorSpecific: VSCMD_ONFI2D
AppleS5L8720XFMSS::_fmssInitCmdsAndCEMaskCtrl: VendorSpecific: VSCMD_ONFI2D
[FTL:MSG] VFL_Open [OK]
[FTL:MSG] YAFTL Register [OK]
AppleMultitouchZ2SPI: detected HBPP. driver will be kept alive
AppleMultitouchZ2SPI: enabled power, scheduled bootloading
[FTL:MSG] FTL_Open [OK]
AppleS5L8720XFMSS::_fmssExecuteCommandLocked: Error Return 0xE00002D1
BCM4325 Firmware Version: wl0: Sep 1 2008 14:42:30 version 4.173.4.0
AppleS5L8720XFMSS::_fmssExecuteCommandLocked: Error Return 0xE00002D1
yaFTL::_readPage(l:5942): we got read failure at 1282896
AppleS5L8720XFMSS::_fmssExecuteCommandLocked: Error Return 0xE00002D1
AppleBCM4325::initFirmware(): successful initialization
AppleBCM4325::setPowerStateGated() : Powering On
AppleBCM4325: Ethernet address 00:22:41:c2:18:6a
AppleMultitouchZ2SPI: downloaded 128 bytes of prox calibration data ("built-in")
AppleMultitouchZ2SPI: downloaded 256 bytes of calibration data ("built-in")
AppleS5L8720XFMSS::_fmssExecuteCommandLocked: Error Return 0xE00002D1
yaFTL::_readPage(l:5942): we got read failure at 1282896
AppleMultitouchZ2SPI: downloaded 48612 bytes of firmware data ("0x0051.bin") in 150ms.
unable to find baseband service
unable to get device IMEI
AppleSynopsysOTG2 - Configuration: PTP
AppleSynopsysOTG2 Interface: PTP
AppleSynopsysOTG2 - Configuration: iPod USB Interface
AppleSynopsysOTG2 Interface: USBAudioControl
AppleSynopsysOTG2 Interface: USBAudioStreaming
AppleSynopsysOTG2 Interface: IapOverUsbHid
AppleSynopsysOTG2 - Configuration: PTP + Apple Mobile Device
AppleSynopsysOTG2 Interface: PTP
AppleSynopsysOTG2 Interface: AppleUSBMux
AppleSynopsysOTG2::gated_registerFunction Register function USBAudioControl
IOAccessoryPortUSB::start
AppleSynopsysOTG2::gated_registerFunction Register function IapOverUsbHid
virtual bool AppleUSBDeviceMux::start(IOService*) build: Aug 10 2008 22:34:20
AppleSynopsysOTG2::gated_registerFunction Register function USBAudioStreaming
init_waste
AppleSynopsysOTG2::gated_registerFunction Register function AppleUSBMux
unrecognized key 'SavedDebugInfo' in value query
unable to open plist: No such file or directory
entering waitfor_storagedevice
entering createfilesystempartitions
MKCFWriteMedia failed: 6
==== end of device restore output ====
2008-10-15 14:34:33.657 iTunes.exe[2620:17c0]: <Restore Device 01E4B520>: Restore failed (result = 6)
2008-10-15 14:34:33.657 iTunes.exe[2620:17c0]: _AMRestoreModeDeviceFinalize: 01E4B520
2008-10-15 14:34:37.298 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceArrival: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:37.298 iTunes.exe[2620:f38]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:37.298 iTunes.exe[2620:f38]: AppleDevice::AppleDevice: AMDINTERFACEIBOOT \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000
2008-10-15 14:34:37.313 iTunes.exe[2620:f38]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again, serial: CPID:8720 CPRV:10 CPFM:03 SCEP:01 BDID:00 ECID:00000279DC1535F7 SRNM:[1A8370HM201]
2008-10-15 14:34:37.329 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceArrival: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:37.345 iTunes.exe[2620:f38]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:37.345 iTunes.exe[2620:f38]: AppleDevice::AppleDevice: AMDINTERFACEDFU \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000
2008-10-15 14:34:37.360 iTunes.exe[2620:f38]: WinAMRestore::AddAppleDeviceToDeviceList, device already connected, new interface
2008-10-15 14:34:37.360 iTunes.exe[2620:f38]: AppleDevice::SetDeviceID: AMDINTERFACEDFU \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000
2008-10-15 14:34:37.360 iTunes.exe[2620:f38]: AppleDevice::NotifyConnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000
2008-10-15 14:34:37.360 iTunes.exe[2620:f38]: IBOOT, DFU \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000
2008-10-15 14:34:37.360 iTunes.exe[2620:ccc]: iTunes: SCEP 1
2008-10-15 14:34:38.970 iTunes.exe[2620:ccc]: iTunes: Restore error 6
Looks like this one passed "Operation 28" but failed on "Operation 11".
There is always an error message on the file "device_map.txt" - which it does not exists
Contacted Apple Care and talked to 2nd line support. 2nd line support said they don't know how to interpret the log file. The log file can only be interpreted by the engineer.
Apple Engineer: is this a hardware problem?

Hey Ghost Shell,
This article provides general tips that may resolve the issue.
http://support.apple.com/kb/TS1275
Make sure the iPod is directly connected to a high-speed USB port on the PC and not plugged into a hub, monitor, or keyboard. You can also disconnect any other USB devices, other than the keyboard and mouse.
Try putting the iPod into recovery mode again and restoring as described here: http://support.apple.com/kb/HT1808
If the issue persists after trying the tips above, the iPod may need hardware repair. Make a reservation to have a Genius at a local Apple retail store take a look at it or call AppleCare.
http://www.apple.com/retail/geniusbar/
U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)
You can also request repair online here: https://selfsolve.apple.com/GetWarranty.do
Jason

IPOD Nano appears in Windows XP Pro, but not in iTunes even 7.1.1

Dear Experts
I have 1 GB iPOD nano. In my computer it is identifying in My Computer. But, not in iTunes.
But, if I put the iPod in Disk Mode, then it is being identified both in My Computer as well as in iTunes also. Then, If I sinc OR manually drag music from PC to iPod in iTunes, it is happening. But after ejecting the iPod from iTunes. The iPod go on blinking mode only.
(Off and On). How to take it out from Blinking mode to normal I am not able to know.
Then in that stage If I reconnect it to PC, it is appearing in Disk mode in iTunes. Then to get it normal mode I need to restore it in iTunes. Then only it is comming to normal ipod activity after rmoving it from PC. But after restore there is no music na.
Software also updated from 1.1 to 1.3 through iTunes in Disk mode. I have downloaded lates iTunes 7.1.1 also from net.
Please guide me to solve my proble. I found so many people like me who purchased iPod of Apple suffering like this. Why Apple put this much tipical process for their product ?
Thanks in advance.
PS Prasad
P-IV Windows XP Pro 512 MB RAM

I installed iTunes on a computer that has never had it on it before and it still will not pick up my ipod, yet windows shows it as well as the updater...I have ruled out iTunes and the cord, I believe something is wrong with the iPod itself....any suggestions? I have restored it and formated it, not sure what else I can do

Bought a new Ipod touch and the WiFi does not connect. Tried Reset and total Restore, does not connect to Router on DHCP, tried Static manually and still can not get it to connect even though it registers as connected.

Bought a new Ipod touch and the WiFi does not connect. Tried Reset and total Restore, does not connect to Router on DHCP, tried Static IP, Subnet, Router and DNS manually and still can not get it to connect even though it registers as connected. Using Airport for router, latest firmware, no problems with Iphone 4 or Macbook Pro or any other internet devices. After total Restore (factory settings) tried again, showed connected to router, but does not display "check" next to router but little rotating icon even though the wifi range signal shows connected at full strength and it says it is connected. Just can't seem to get it to generate an IP. Any solutions other than turning it on and off again? Not a Merry Christmas morning.

Ok, so, a couple of things: Denisefromwaleska and I have the exact same size/type/color iPod. Now wishing I'd bought the black one maybe...
Second, Airport is an Express and I have a second one that I carry with me when I travel. Tried to connect my Airport Express to the internet and could not although the iPod did recognize the router and tried to connect to the internet for some time, unlike my previous problem. Updated firmware on my travel router, still could not connect to the internet. Going to try to set up a manual Static IP on the travel router here in a few and conect through it although I predict the problem will persist. Back on the Christmas Present Airport Express router, it is back in play and working fine for all devices save the iPod.
Thanks again for all your help, hopefully I can get a solution in place soon,

After Restoring iPod

I restored my iPod, which by the way I bought last week, it displayed connect to power adapter icon on screen. I connected and it has been connected since 2p.m. in the afternoon and now it is 11p.m. at night and all it is showing me is the same icon even after reseting it. It shows low battery and then reverts to the icon again. Please can you help me.
Clone Windows XP Pro

I tried the Fat32 thing and unless I did it wrong it did nothing for me. My ipod keeps telling me I need to restore it. My ipod screen gives the following messgae "Connect to your computer use itunes to restore." I've doen this several times, I don't knwo why I;m gettign this messgae out of the blue, and have no idea how to fixe it.
I'm using iTune 7, I even reinstalled my computer hard drive and all applicable software. Can some please help me, I'm dense when it comes to technical stuff.
P.s my ipod is barely 2 months old 30 gb 5th edition

After runnin iPod Updater 2006-06-28 for my 2GB iPod Nano my computer froze

I installed iTunes 6.0.5 and my 2GB iPod Nano was recognized... everything seemed OK. I then tried running iPod Updater 2006-06-28 and this is when my problems began. After running the Updater program my iPod froze during the update process. I had to shutdown my computer in order to stop the updater program. Upon restarting my computer, iTunes no longer recognizes my iPod and if I run the updater program again it continues to freeze or does not recognize my iPod. When I plug in my iPod, Windows recognizes my iPod but my computer becomes very slow. Please note that when my iPod is not connected to my computer it appears to be OK but all my data has been removed. The updater program also appears to have been successful in updating my iPod to v1.2.
To try and resolve this issue I performed Apple's Five Rs and also followed Apples instructions for "iPod shows up in Windows but not in iTunes." Please see the links below for these procedures.
http://www.apple.com/support/ipod/five_rs/
http://docs.info.apple.com/article.html?artnum=93716
Every attempt I have made has been unsuccessful and I am contemplating reinstalling Windows XP SP2. Can anyone help?
MSI K8N Neo2 Platinum with AMD Athlon 3200+ Windows XP 2GB iPod Nano and iTunes 6.0.4.2

same problem with my 4GB nano. I believe the updater is messed up, as all previous updaters work fine to restore for me (with a needed kill of the ipodservice.exe)

My niece gave me her old ipod touch 8GB and her passlock code. It is stuck in the "connect to itunes" mode and won't let me even access the slide to unlock. How to I fix??

my niece gave me her old ipod touch 8GB and her passlock code. It is stuck in the "connect to itunes" mode and won't let me even access the slide to unlock. How do I fix??

You will need to Restore it as a New Device...
Restore...
1: Connect the device to your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
3: If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414

HT201210 been trying to restore ipod touch for days after updating itunes. keep getting error #9. Tried it on 2 computers, with vista + XP. tried all the solutions posted. nothing is working. Thanks Apple. Didn't have this problem before updating itunes!

Been trying to restore Ipod touch for days after updating Itunes. Error code #9. Stuck on restore screen. Tried all the solutions posted. Tried on 2 computers, Vista + XP. No device shown on computer. Thanks Apple! Didn't have this problem before update. How about rolling back your update?

Error 9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

Ipod nano 4g stuck even after restore., ipod nano 4g stuck even after restore.

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