IPod Nano 4G won't work with my car stereo

So I bought a new stereo for my car and it has a built in controls for an iPod and a dedicated wire for my iPod to directly connect to the stereo. I placed this wire in the glove box. Now the stereo was installed fine, everything works except for my iPod Nano 4G. I can successfully plug my iPhone into the connector and I'll be able to use my stereo to control my iPhone while it is in the glove box but for some reason there is a read error when attempting to talk to my 4G nano and I don't know what to do... Very bothersome....

called up crutchfield they said I would have to downgrade the software on my Nano to 1.0 and not the 1.0.2 that is currently installed, except I don't recall there being a software update that came out. Not to mention that I don't know where to get a hold of the 1.0.0 software....
any help would be awesome

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