IPod nano 4th gen - Apple Mobile Device Driver issue
I have an iPod Touch that connects and syncs perfectly with iTunes but I can't find any way of doing the same with my wife's iPod Nano(4th gen).
Whenever I connect the nano it appears under Universal Serial Bus Controllers as Apple Mobile Device USB Driver but with the dreaded Yellow Exclamation mark.
I've tried:
The 5Rs
Different cables
Different ports
Disabling drivers
Uninstalling drivers
Removing all Apple software (in the correct order) and reinstalling
The only error message I get, other than the Exclamation Mark, is when I check the Driver Properties, it shows "This device cannot start. (Code 10)".
If I click on Properties, Driver and Update Driver, Install from specific location I see:
Apple iPod USB Driver Version 6.0.9999.40 (12/11/2008) and
Apple iPod USB Driver Version 6.0.9999.61 (11/05/2012) and
USB Mass Storage Device
Does anyone have any other suggestions as to what I can try?
The code 10 might be caused by old driver componentry "stuck" in the bowels of your OS. If that's what is going on, we might be able to get past this ... but I'm afraid it's a bit of a performance.
First, go into "My Computer". Go "Tools > Folder Options". Go to the view tab.
Make sure "Show hidden files and folders" is selected.
Make sure "Hide extensions for known filetypes" is unchecked.
Make sure "Hide protected operating system files (Recommended)" is unchecked.
Click OK.
Now in "My Computer", open "Local Disk C:" or whichever drive your Operating System is installed on.
Open the "Windows" folder.
Open the "system32" folder.
Open the "DRVSTORE" folder.
In there look to see if you have either of the following two folders:
netaapl_(LongStringOfNumbers)
usbaapl_(LongStringOfNumbers)
If you find either of them, drag them out onto the desktop. (Don't touch any other files or folders you see in there.)
Now go back into the "system32" directory.
Open the "Drivers" directory.
Look for either of the following two files:
netaapl.sys
usbaapl.sys
If you see either of them in there, drag them out onto the desktop. (Again, don't touch any other files or folders you see in there.)
Now restart the PC. Try a complete uninstall/reinstall of itunes and related components as per the following document:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
... and then try connecting the nano again. Any better luck this time?
Similar Messages
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Apple Mobile Device Driver issues
First let me start that I have read dozens of pages on the various Apple sites which attempt to help fix this problem - some are just plain awful, some make no sense at all (disconnect cable, do x y and x, but no instruction ever to re-connect cables - well how is that going to fix anything). Anyway my primary machine is a Vista Ultimate (32 bit) laptop, with iTunes 10.0.1.22 and the library on a NAS device. I have several iPods, including a Touch and they all connect and synch easily with iTunes. Two days ago I received an iPad and connected to this machine and got the dreaded - load drivers, errors, followed by the Driver load failed messages. Spent 1+ hours trying all the advice to no affect. The Device Manager shows no indication of the Apple Mobile Device driver and only shows the iPad for a short time under Other Devices with an Exclamation point. No note of a Mass Storage device there or in Windows Explorer. I then connected the iPad to my Windows & machine and it immediately was recognized and sync'd with iTunes. This afternoon, I went thru the same aggravation with a brand new Shuffle. No dice on the Vista machine, immediate success on the Windows 7 machine. Isn't there a SIMPLE way to get the driver installed properly under Vista. Pointed the driver process to the C:/Program Files/Common Files/Apple/Mobile Device Support/Drivers and there is some action, I see the driver, but again some process kicks in and the whole device driver failure process starts again.
This whole process is giving me a bad taste for i_software. I consider myself a sophisticated computer user (IT professional with hands-on PC experience for 20 years).I agree, but I have 2.5 years on this Vista machine and upgrading it to Win7 really means tossing it - not a bad idea; but next week I migrate my work PC (XP!!) - and I can only take 1 excedrine migrane a day!
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IPod Nano 4th Gen - Stuck on Apple logo
After not using my iPod Nano (4th Gen. 4GB) for about 4 months, I try to turn it on to find it isn't responding. I figured it was completely dead, so I plug it into my computer to see an Apple logo appear on the screen, and I leave it to charge for about an hour. After charging, my computer still didn't register any usb device. When I disconnected it was stuck on the apple logo. After waiting for a while it was still on Apple logo.
So, I did some reading and put it into disk mode. Once in disk mode it was recognized by my computer, and I promptly restored it. After it was restored I reset the iPod. But, again it was still stuck at the Apple logo screen.
I have repeated this process three times, and each time I reset it after restoring in disk mode, the iPod is stuck at the Apple logo screen.
Any ideas as to why it is doing this?his is not operating system-specific, but I want to get it on the record somewhere since I could not find the solution anywhere else.
Last week, my third-generation 30GB iPod refused to go beyond the Apple logo on startup. It would power up, flash as if trying to go to the menu, but instead it would just show the Apple again. I tried all the usual recovery methods: resetting (hundreds of times and a couple of different ways), disk scans from the diagnostic menu, restoring with the latest iPod software and with an older version, fsck, using Disk Utility to repair and erase, Disk Warrior, letting the battery drain, everything.
Nothing worked ... until I used Disk Utility to reformat the disk with the "Zero Out Data" option (in the Security pop-up) enabled. This, apparently, reformatted the drive in such a way as to account for bad sectors. It took about an hour.
After that, I restored it with the latest iPod software, and to my delight, it booted normally. It now works fine.
Found that on web mite help you.... but i dont have a mac -
I have a problem with the headset of my ipod nano 4th gen. the right side don't have a sound. It comes in and out. what do I need to do.. I am using the original headset eversince. I tool it to a Apple Mac Cennter and Taked with a Service Center Rep. And he told me that they can't do anything because they don't repair the ipod they didn;t even look at it. I was told instead to buy a new one. I was very disappointed.. This is already my 5th ipod though i am planning to buy a new one.. I still want it fixed so I can give it to my little sister
From the OP: "My old computer got a virus and when that happened all my music was lost. "
They don't have the music on their computer so they cannot transfer the iTunes folder, from the computer to their iPod and then to the new computer. And if they try to enable disk use on the iPod it will erase all the music that is on it. The method you cited is moving the files in a data format using the iPod as a flash drive. It doesn't work if they are in music format. That is why I suggested Yamipod. -
Itunes won't recognize my ipod nano 4th gen (or any other ipod) as a device
i've had my ipod nano 4th gen for as long as 4th gen's have been around. never had a problem with it or itunes. until now. all of a sudden, when i plug my ipod in to sync the new music purchased, itunes doesn't even recognize my ipod. "devices" never even comes up. "sync ipod" under file isn't highlighted. my ipod only shows as charging. since this problem occurred, i've tried my husband's ipod and it isn't recognized. i've used numerous cords in both USB ports. i've uninstalled and reinstalled itunes. nothing is working! any suggestions would be greatly appreciated!!!!
Here'sa link that might help
p://support.apple.com/kb/TS1363 -
My roommate gave me an old iPod Mini a few days ago. It was working fine 'til I plugged it into my computer and it asked me to format it. I did, and now it cannot be recognized by iTunes or my computer. My computer views it as a "removable disk" which cannot be accessed. In devices, it is listed as an Apple iPod though, so I'm hoping not all is lost. I have tried many quick fixes I've read on internet (including changing disk letter) but to no avail. I have reinstalled the new iTunes and now that is telling me it has not installed properly, and when I ran diagnostics, it reads that the Apple Mobile Device Driver not found. I will copy & paste all the info from the diagnostic run below, and if anybody can help me with my new (old) iPod, I'd be everly greatful!
Thanks!!
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite L775D
iTunes 11.0.1.12
QuickTime 7.7.3
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number
Current user is not an administrator.
The current local date and time is 2013-01-08 11:16:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD Radeon(TM) HD 6520G
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod mini running firmware version 1.4.1
Serial Number: JQ******S42
<Edited By Host>OMG same thing here; rather annoyed and now have set up accounts on 2 comps(both 64 vista ultimate); about to try my 32 bit vista on my lappy; we'll see... i don;t have high hopes thoush.
What i knew about iPhone before buying it:
What You Need
To use iPhone, you need:
A new two-year wireless service plan with AT&T
A Mac or a PC with a USB 2.0 port and one of the following operating systems:
Mac OS X version10.4.10 or later
Windows XP Home or Professional with Service Pack 2 or later
Windows Vista Home Premium, Business, Enterprise, or Ultimate edition
iTunes 7.3 or later, available at www.itunes.com
An iTunes Store account
An Internet connection
You must be at least 18 years old to open a new AT&T wireless account. You will need a
major credit card to open a new iTunes Store account.
Yeahyeah check all that stuff;
Oh well; just when i thought i'd finally cross over to the beautiful packaging of APPLE. I remember in design school that form follows function. Thanks.
Windows Vista -
My Ipod Nano 4th gen click wheel won't work will apple be able to fix this?
My Ipod Nano 4th Gen's Click Wheel won't work.Is there a way that Apple can repair this for me and how much will it cost?
Apple will exchange your iPod for a refurbished one for $99 for the 16 GB one and $149 for the others. You can send it to Apple or exchange it at an Apple store
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
. They do not fix yours.
Apple - iPod Repair price -
Ipod nano 4th gen stuck on apple logo even after restore
okay, i have an ipod nano 4th gen. it gets stuck on the boot logo, (apple logo) every time it tries to restart. i have rebooted, gone into the diagnostics, put it into disk mode, and even restored from there. the computer doesnt recognize the ipod unless in disk mode and no matter how many times i restore or reboot, it does the same thing every time. stuck. please help
Since you have the "exact" same problem, why don't you do any of the following:
If you have AppleCare and/or still under warranty, give them a call. If not, take your iPod to your local Apple Store or AASP. Let them properly diagnose the problem and provide you w/a repair estimate.
U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)
Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod. -
Please help me! my computer no longer recognizes my ipod. After troubleshooting for 2 days i think I need an apple mobile device driver. How can I get one?
See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Run this to help if it identifies the cause
iTunes for Windows: Device Sync Tests
Have you tried on another computer to help determine if you have a computer or iPod problem? -
Ipod nano 4th gen not connecting to win 7 pro
When Im connecting my Ipod nano 4th gen on Win 7 pro It is showing up in system manager as a regular Usb mas storage device. I have attempted to change the to the apple driver and the software responds with the most current software is already loaded. After many attemps it will not see it as a apple device.
Ideas?I thought the next step was to try it on another computer. still the same..
so I tried it with a diffrent operating system-Still did the same.
I think I have a bad ipod. back to the store it goes -
I have an iPod Nano - 4th gen. How do I get music (which I didn't purchase on iTunes) from my iPod into my iTunes?
If the iPod is the only place that you have the music (e.g. you don't have it on a backup drive) then there are some programs listed half-way down this page which should be able to copy it back from it : https://discussions.apple.com/docs/DOC-3991
You can then add it to your computer's iTunes library via File > Add To Library -
Can some one help me with diagnostic test result " apple mobile device driver not found"?
I bought an iPhone 4gs 32gb from Singapore. iso 4. I'm living in Chennai, India. To connect it to my computer (windows XP,), I have downloaded iTunes 10.6.1.7. Unfortunately iTunes is not recognizing my iPhone. I had tried to troubleshoot it by reinstalling iTunes (2 times). I have restarted the apple mobile device from control panel. I try connecting my iphone in another usb port. but no use. I don't know what am I missing?. iTunes opens on my computer. but doesn't recognize my device. when I click on help. it says an "unknown error has occurred. your computer is not connected to internet. please check your internet connection and try again later". I don't know what to do? could you please help me? thank you so much for your help and time.
when I update the usb driver (C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.Double-click the usbaapl file.) I followed the procedure from this site. http://support.apple.com/kb/TS1538 when I finished, it says "the specified location does not contain information about your software"
I did the apple's diagnostics test on my computer. I'm pasting the result for your info.
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
System manufacturer System Product Name
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013AC2C08548378
Current user is an administrator.
The current local date and time is 2012-06-28 15:23:45.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel(R) G41 Express Chipset
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {D85300A1-330D-41ED-AC5A-EC032B22FBF0}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller - Packet Scheduler Miniport
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Jun 28 15:17:19 2012
Lease Expires: Fri Jun 29 03:17:19 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
G: Optiarc DVD RW AD-7220A, Rev 1.01
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.I have the same problem. I think that someone tried my iphone before me because when I want to reset it, I'm invited to enter a password that I didn't set. Also, when I go the Map application, the iphone indicate that I'm locateded in China while I'm in Tunisia. Now, I can't connect to my iphone to itunes, and I can't reset it because it ask me to enter a password that I didn't set.
This is my post:
https://discussions.apple.com/thread/4063223
Please, we need your help. -
IPod nano (4th gen) not recognized by iTunes 11.1.3
I have an iPod nano (4th gen). After upgarding iTunes to v 11.1.3 (MacBook Pro) I get the follwoing message:
iTunes has detected an iPod that appears to be corrupted. You may need to restore this iPod before it can be used with iTunes. You may also try disconnecting and reconnecting the iPod.
Unfortunately, I restored to factory settings, which erased everything, but each time I connect the iPod I get the same message.
It must be an issue with compatibility because I get the same message with my wife's iPod (same gen), but hers syncs just fine on her iTunes (v 10), and I get the same message using two different USB cables.
So now my iPod is essentially empty (factory settings) and as good as a paperweight unless there is a way to get iTunes to recognize and sync. If I could get past the error message, I suspect it would be easy to sync automatically or manually.
Any help would be appreciated.
ThanksHi JMfromMN,
Thanks for using Apple Support Communities. If your iPod isn't recognized by your computer, this article may help:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Since your wife's iPod displays the same behavior omn your computer, it sounds like the troubleshooting for the iPod itself (which you've largely already done anyway) can be skipped.
Cheers,
- Ari -
Using a Windows formatted iPod Nano (4th Gen) with Bootcamp on a Mac(Win XP
Hey I was wondering if anyone knows if you can use a previously formatted iPod Nano (4th Gen) with a Mac that has XP Bootcamped on to it. If the Nano is placed in manually manage music with the original computer it was formatted with, will it be able to accept music, movies, podcasts, etc from the windows on the Mac or will they still be incompatible?
Well, I have 4 internal drive bays filled already, is there room somewhere for 5th one in the box? I wasn't aware of it if there is?? My mac is MacPro3,1, early 2008.
That macsales.com link is interesting but I'm not in the US (I'm in Croatia), and all those brands are supidly expensive here, that $80 esata docking station is almost $200 here... bahh. For that price I may as well buy a whole new 3TB external disk, I want to dock the old one to save money.
I've browsed around and I've found Icy Box docks, which have much more reasonable prices:
BOX IB-110StUS2-B
ICY BOX IB-111StUS2-Wh
ICY BOX IB-115StUS2HC
They all claim to have OSX support... anyone have any experience with them? -
Ipod Nano 4th Gen not recognised in Windows Vista, Windows 7 or Itunes and screen blank
Hello,
I have a quite old (3-4 years old) iPod Nano 4th Gen.
The screen is blank, which means it needs charging. When I plug it into my laptop/computer then it doesn't show up which im assuming is because it needs charging.
When I plug it into my plug charger (plugged into a wall) nothing happens.
I think this is because the cables (I have 3- 2 computer USB cables and one plug charger cable) being too lose and not connecting to the iPhone fully.
I have looked at all the articles, I have done the R's, I have tried to restore it, I have pressed the clickwheel and centre button together and I have toggled the hold switch.
If anyone can help it would be appreciated! (And please save the "take it to apple support" etc... comments for if you can't think of anything else- not being rude but I know this)
Thanks
BitMyAppleHey, I hear ya and can sympathize. I have the same
issue. The difference is that my computer can "see"
my ipod but it refuses to show up in itunes itself;
therefore, I can't put anything on the ipod (from the
computer) and vice-versa. Apple support is clueless.
This is very frustrating to say the least. Itunes
keeps telling me that my ipod is synced to a
"different" computer, which isn't true. It's the
same computer. The difference is that when I first
got the 'pod and used it with this computer (and
everything worked fine), I was running XP. I
installed Vista and after that, all the problems
started. If I ever get this resolved, believe me,
I'll post something here.
I'm guessing that somehow, itunes "sees" what
computer it's hooked to by "looking" at something in
the OS. Change the OS and it "thinks" it's seeing a
"different" computer.
Try reformatting it.
Maybe you are looking for
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