IPod Nano 6th Gen detected but not recognized

Since recently, my IPod is not being recognized by iTunes (11.1.4.62 ). The error says that it is detected but not be identified properly. I went through all the troubleshooting steps including resetting my ipod, re-starting the driver, re-installing iTunes but nothing works. Interestingly, if iTunes is not open, I can see the iPod as a storage device, I can open and browse it. So I assume there is no error with the wire, the iPod itself or the driver. As soon as iTunes gives the above error, it stops being visible as a storage device. How can I fix this?

Aridra,
Thanks very much for this - I had exactly the same problem; went through the same steps to no avail unitl I read your post. Similarly, I uninstalled EVERYTHING Apple on my PC and re-installed. Bingo !! my iPod is now recognised and synched.

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IPod Nano 6th gen black screen / not recognized by Windows

Like a year ago I bought an iPod 6th gen. A couple of months later the screen wouldn't turn on anymore.
This is what I tried:
- Manual reset by Home key + Down Volume key
- Plugging it to different computers (with different versions of iTunes, 10 and 11). Windows only makes a sound when the device is attached, but it doesn't show it; iTunes is launched, though.
- With iTunes 10 it waits for a while in "waiting for iPod". Then it says that an iPod has been detected but it couldn't recognize it.
- With iTunes 11 (updated) it says that it can't contact the update server, which version is incompatible with this version of iTunes.
I used to use the iPod as a watch, so there's no chance of me dropping the device, or hitting it agains something.
It's really sad because I have no way of interacting with it to do a "recovery" or something.
I followed suggestions in a lot of discussions, but nothing helped. I'm willing to try anything.
I also have an Iphone, iPad and iPod touch, so I'm used to the most common troubleshooting.
Please advice.
Thanks!

if it works properly with iTunes, then the screen might be disconnected from the logic board or (worse,) be broken. Contact Apple for Repair: Apple - Support - Service Answer Center
<Edit>: did you change the screen before or after the problem arose?

IPod Nano 6th Gen - Functional but white screen on pressing wake/sleep button

Hi
I have an iPod Nano 6th Gen (out of warranty & applecare) - hasn't been dropped etc & never had any trouble.
This morning I got the white screen after unplugging it from charging.
I have tried hard reboot (power button + vol down). I have put it into disc mode (hard reboot + both volume buttons) and restored it to factory settings from itunes (10.6.3) . I've even put it into diagnostic mode and looked around to see if there were any tests I could do.
Functionally the ipod works ok - plays music, volume changes, and it will shuffle on shaking/ play pause on double pressing the power button.
The problem is when I switch off the screen by pressing the power button once - if I try to switch the screen on again I only get the white screen (although this doesn't affect music playing etc).
The way to get around this is either doing a hard reboot (which is a pain as it removes all my settings) or by switching off the ipod, waiting 5 minutes, then switching it on again (this preserves my settings). If I switch off the ipod and try to switch it back on within 5 mins, it's straight to the white screen.
The only other odd thing I noticed was that the screen was shaky/jolty and graphics not quite lining up etc, but this only lasted 10s and went once I started playing music...
Any ideas as to what is causing this? I'm guessing maybe a hardware problem but it seems strange that there is no white screen on switching on, just from waking.
It was a present from my dad and I'm very fond of it so would like to keep it/fix it if possible!
Thankyou!

Hello bfsf,
Welcome to the Apple Support Communities!
I understand that your iPod nano (6th generation) displays a white screen after waking from sleep. First let my say that you have completed some great isolation and troubleshooting steps on your own. Because the issue is still present after the fantastic troubleshooting you already completed, it may be necessary to have this iPod evaluated for service. If you would like more information on this process, please read over the information in the attached link.
Apple - Support - Service Answer Center
Cheers,
Joe

IPod nano 3rd Gen 8G "Device Not Recognized" on 2 diffrent computers...

I have the latest versions of iTunes on both a Windows XP service pack 3 computer and Windows 7 Laptop. I've tried multiple cords but both computers tell me "device not recognized", I've uninstalled and reinstalled all drivers. Done a reset and Disk Mode reset on my iPod. Haven't droped it or damaged it in anyway since i've connected it sucessfully to my computer last time. Will charge on a wall charger, car charger and dock. Tried connecting friends iTouch and it was registered by Both computers.
And ideas on a fix other than the $100+ apple wants, I'll just got buy a new MP3.

- Try another cable
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
Did you do everything here:
iOS: Device not recognized in iTunes for Windows
Including
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
and for the computer in queston
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar

My earphones are not fitting properly in my ipod nano 6th gen. it is not flushed and i have tries with many earphones but the same problem is there. What is the problem?

It is in warranty does it need some repair?

Get a magnifying glass and a flashlight and make sure there is not something in the jack interfering with entry. If there is not, push harder.

My ipod nano 6th gen can't be identified by any computer, but it can still be charged in a wall socket. what's the problem in here? :'(

There's this time that my ipod nano 6th gen stopped from being recognized on any computer, i tried all trouble shooting stuff but none of them worked, can you give me any solutions? i'm pretty desperate.

Are you using a Macintosh or Windows?
-Zeph

Ipod nano 6th gen is not recognized by itunes on a PC running Windows XP professional SP3, itunes 10.2

Running Windows XP professional SP3 and itunes 10.2.
I have followed every troubleshooting page on the apple support site yet my ipod nano 6th gen is not recognized by itunes (but it shows on my pc as a hard disk) weirder still, my ipod nano 3rd gen works just fine on this computer.
Whats wrong? HELP!!!
I have spent 3 days messing with my pc and have made no real progress.

gltg wrote:
Running Windows XP professional SP3 and itunes 10.2.
I have followed every troubleshooting page on the apple support site yet my ipod nano 6th gen is not recognized by itunes
I have spent 3 days messing with my pc and have made no real progress.
Then it's time to call Apple tech support while you are still under warranty. Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.
U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)

Ipod nano 6th gen not recognized in itunes

I recently purchased a used "AS IS" ipod nano 6th gen. The only problem with it is that it's not recognized by iTunes. I was fairly sure on purchasing it that solving this would be as simple as resetting it, or, at worst, figure it out by googling the problem. The method involving holding down the sleep/wake button and volume down for 8 seconds until the apple logo appears didn't help. Putting it in disk mode didn't help. I have a mac and I suspect the original owner of the ipod may have used windows, so I tried both of these things again with my dad's PC. I at least got some response--an error message saying the usb device couldn't be read or something of that sort (I can look up the exact message again tomorrow if it's relevant).
I don't think it's the USB plug or cord, because both of these work with my iphone and another ipod nano in the household. I don't think it's itunes either, for the same reason. I'm running Lion, fully up-to-date, on a Macbook Pro. ITunes is also fully up-to-date.
I wouldn't be devastated if I can't fix it, since it still charges and plays music (the previous owner's hip-hop/club type music works pretty well for workouts), and it's probably not worth it to me to pay Apple to repair it. But…if anyone has any suggestions for things I can try to get it totally working, I'd love to hear them!

solved it :-)
Apparently it's not enough to reinstall iTunes itself, but all mobile device software should be uninstalled, then your pc has to be rebooted and then iTunes has to be installed again.

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My ipod nano (6th gen) is no longer identied properly in itunes. I have followed all steps in the troubleshooting guide (uninstall and reinstall itunes several times, Apple Mobile Device running ok, verified USB port runs) but the issue is still not resolved. What can I do?

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My ipod nano 6th gen just flashes the apple logo when plugged in but goes blank when not plugged in. i have tried changing format to fat32 but i can't on windows 7

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My Ipod Nano (6th gen.) has gone white but I can barely still see the icons but not letters, what do I do?

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Bring it to an Apple Store. That happened to my iPhone as well before it died. My nano wouldn't turn on so I brought it to an apple store and they gave me a new one

Ipod nano 6th gen not recognized by itunes

I recently updated my version of itunes and now whenever I plug in my ipod nano 6th gen an error message pops up saying it doesn't recognize my ipod. Why odes this even happen?

For anyone else having this problem, I found this solution to work. Try this first:
a) Get Windows to restart the drivers:
    - disconnect your USB device and close ITunes
    - connect your USB device
    - if ITunes loads, close it.
b) File explorer:
Open File explorer and browse to
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
In that folder there should be a set of files named "usbaapl64...."
right click on the one ending in "INF"
Select Install. It's very quick.
remove the USB device
c) Restart the computer.
When you login again, load ITunes before you attach your USB device.
d)If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job.
f) If still not works, try re-install iTunes. Go into the Unstall Programs (in Control Panel) and uninstall everything that says Apple, and uninstall Bonjour. With the fresh install of iTunes, everything came back and is should work. Hope it helps.
<Link Edited By Host>

HT2905 How do I delete playlists from my ipod nano (6th gen.) when I am in itunes? I right-click it but it does not give me an option to delete.

How do I delete playlists on my ipod nano (6th gen.) when I am in itunes??? I right-click and it won't give me an option to delete.

Hello there, 209girl.
The following Knowledge Base article provides the steps for how to delete your playlist:
iTunes 11 for Mac: Delete songs, playlists, or other items
http://support.apple.com/kb/PH12159
Additionally, the iPod User's manual shows how to delete it from the iPod itself (on page 26):
iPod (6th Generation) User's Guide
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

IPod Nano 6th Gen not syncing and prompted to re-install iTunes

my iPod Nano 6th Gen connects on my computer but not recognized by iTunes. I have already tried reinstalling the software as prompted by it but nothing happens

iTunes 11 won't even recognize my 1st and 3rd gen nanos. They've just rendered all the devices I love useless.
You can send feedback on the upgrade here: http://www.apple.com/feedback/itunesapp.html. I'm hoping enough legacy iPod users will speak up that they'll rethink and/or fix it.

IPod Nano 6th Gen detected but not recognized

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