IPod nano 7th gen not recognised in iTunes using Windows 8.1

I have an older 3rd generation iPod nano and a new 7th gen nano and I would like to sync them to the same iTunes on my Dell laptop (Inspiron 7520) running Win8.1. I have also updated iTunes to the latest version.
When I connect the new 7th gen iPod nano to my laptop via USB (tried all 4 ports) I get the following error message from iTunes:
"An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again."
I've been through most of http://support.apple.com/kb/TS3218 and still get the error message although I haven't tried connecting the iPad nano 7th gen to an older Win7 laptop yet with a fresh iTunes install.
When connecting the iPod nano7 Win8.1 recognises E: as an iPod very briefly after I have run a scan via McAfee. After a few seconds the E: drive disappears and iTunes reports the error message as above. Sometimes, E: doesn't disappear in Win8.1 but I still get the iTunes error message and the iPod nano itself goes from Connected to Main menu.
Any ideas how I can get iTunes to recognise my 7th gen nano? I'm not sure if this is a Win8.1 problem or iTunes.

Hello Abbey,
I would recommend the steps in this article named iOS: Device not recognized in iTunes for Windows found here http://support.apple.com/kb/TS1538. While the title of the article describes a symptom a bit different from yours, I feel the troubleshooting is still relevant.
If that does not resolve the issue, then I would suggest this article to help troubleshoot the USB connection.
iOS: Troubleshooting USB connection
http://support.apple.com/kb/ts1286
And lastly, resetting it just may do the trick.
How to reset an iPod nano (7th generation)
Press and hold the Sleep/Wake button and the Home button until the screen goes dark. The Apple logo should appear after a few seconds, then the Home screen should appear.
From: How to reset iPod
http://support.apple.com/kb/ht1320
Take care,
Sterling

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Hello Abbey,
I would recommend the steps in this article named iOS: Device not recognized in iTunes for Windows found here http://support.apple.com/kb/TS1538. While the title of the article describes a symptom a bit different from yours, I feel the troubleshooting is still relevant.
If that does not resolve the issue, then I would suggest this article to help troubleshoot the USB connection.
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From: How to reset iPod
http://support.apple.com/kb/ht1320
Take care,
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