Ipod nano 7th gen not turning on or connecting to laptop??

My son's ipod nano 7th gen won't turn on and when I connect it to the lap top a message comes up saying device driver not recognised - he was listening to it just last night, can anyone help? He's only had it since his birthday in November.

I reset the ipod by holding down the power button and the menu button and the apple screen came up after a few moments - this seems to have done the trick!

Similar Messages

  • IPod Nano 7th gen not turning on but recognized by iTunes and Windows

    My two-month old 7th gen iPod Nano is not turning on. I've reset and restored it using both Windows (My Computer) and iTunes and have downloaded the and installed the latest version of iTunes. It was working fine and now just will not turn on. It is being recognized by Windows as a removable disc and by iTunes as an iPod that I can sync data onto.
    I've tried the 'hold the power button for 5 seconds' trick to try to manually reset it, as well as other variations with pressing down on the power and menu keys simultaneously. The iPod is new, ordered online and the nearest Apple Store is over 2 hours away from where I live.
    Please help?

    Hello, M.Ram.  
    Thank you for visiting Apple Support Communities.  
    I understand that the screen on your iPod nano is black, but is recognized by iTunes.  Take a look at the troubleshooting article below as it may provide some troubleshooting steps that may help.  However, if the issue persists, see the section labeled Issue not resolved.  
    iPod nano (7th generation): Hardware troubleshooting
    -Jason H.  

  • IPod Nano 7th gen wont turn on after a restore

    I tried holding down the top and middle buttons and it wont work, this is a replacement one for an iPod Nano 7th gen with corrupted software, could it be the same problem?
    During the restore it says it's restored and not to disconnect my iPod but then can't seem to find it so it repeats the restore again and again
    Starting to get really annoyed with it now

    Hi Sherbetpips201,
    If your iPod won't turn on, the following troubleshooting steps may be helpful.
    iPod troubleshooting basics and service FAQ
    http://support.apple.com/kb/TS1382
    I hope this helps ....
    - Judy

  • After upgrade to Windows 8.1, ipod nano 7th gen not recognized

    /after upgrading to Windows 8.1, ITunes does not recognize my ipod nano 7th gen.  I have uninstalled and reinstalled ITunes but no luck.  I have gone through all steps in troubleshooting, but it still doesn't recognize it.  Help!

    Hi cindywindy,
    If your iPod Nano is no longer recognized in iTunes after a recent system upgrade, you may find the following article helpful (apologies if you have already seen it):
    Apple Support: iPod not recognized in My Computer and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    Regards,
    - Brenden

  • Why does my replacement iPod nano 7th gen not sync?

    I've just got a replacement iPod nano 7th gen after my last one was faulty (suddenly having white screens etc) - exact same model type. I've charged it, and when I put the new replacement iPod in the computer it makes the regular sound to let me know its recognised the iPod. The iPod shows the 'connected - eject before disconnecting' sign so that part of it seems to be working.
    I then go to devices looking to sync the music into my new iPod and then when I do that the 'Sync' button is grey and will not let me progress to sync. This is the problem I am having and I need help.
    Let me know if you need any more information, thank you.

    I am a UK resident btw If that helps.

  • IPod nano 7th gen not charging

    I recently got an iPod nano 7th gen 16GB slate. Whenever I plug it into my MBP using the new connector, I get the PLUG in the battery icon instead of the usual lightning. When I finally unplug the iPod after keeping it plugged in for quite a long time, it seems like I didn't charge my iPod at all (all I get in the battery icon is a red line).
    Is there something wrong with the battery or the cable??

    Whilst charging make sure your iMac doesnt go to sleep and try to make sure itunes is constantly open whilst connected. If this does not work try restarting the device by holding down both the home button and slep button down.
    Hope this helps

  • IPod Nano 7th Gen not appearing in itunes

    My ipod nano 7th gen is not appearing in itunes, either the new one or the old. it is registered on the computer, but I can't access it through itunes. It was woring a few weeks ago. I have Windows 8 and the newest itunes.

    I came across this problem three days ago. Have tried everything. Went through all the steps Apple suggests for solving this problem. Nothing worked. The iPod is recognized by my wife's MacBook, but not by my Windows 7 PC. I'm at wits end.

  • Ipod nano 7th gen not being recognized by itunes

    i have the new hp split x2 laptop running windows 8. i kept ignoring the new itunes update and everything was fine but as soon as i installed it, itunes no longer recognized my ipod nano (7th gen). i have been sitting here for about 2 hours looking for answers so now i am asking for them instead. is there a way to uninstall the last update? i would go to best buy and just have geek squad fix it for free (because im covered for 2 years) but we are currently having a massive snow storm here in NY please help!

    I'm trying to put songs on it

  • Ipod Nano 7th Gen Not Being Recognized By Laptop Or Ipod When Plugged In Via Usb

    The title explains it but when i plug my new ipod in (7th Gen Nano) to my laptop via usb it is not charging or showing up at all

    I'm trying to put songs on it

  • IPod nano 7th gen not recognised in iTunes using Windows 8.1

    I have an older 3rd generation iPod nano and a new 7th gen nano and I would like to sync them to the same iTunes on my Dell laptop (Inspiron 7520) running Win8.1. I have also updated iTunes to the latest version.
    When I connect the new 7th gen iPod nano to my laptop via USB (tried all 4 ports)  I get the following error message from iTunes:
    "An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again."
    I've been through most of http://support.apple.com/kb/TS3218  and still get the error message although I haven't tried connecting the iPad nano 7th gen to an older Win7 laptop yet with a fresh iTunes install.
    When connecting the iPod nano7 Win8.1 recognises E: as an iPod very briefly after I have run a scan via McAfee. After a few seconds the E: drive disappears and iTunes reports the error message as above.  Sometimes, E: doesn't disappear in Win8.1 but I still get the iTunes error message and the iPod nano itself goes from Connected to Main menu.
    Any ideas how I can get iTunes to recognise my 7th gen nano?  I'm not sure if this is a Win8.1 problem or iTunes.

    Hello Abbey,
    I would recommend the steps in this article named iOS: Device not recognized in iTunes for Windows found here http://support.apple.com/kb/TS1538. While the title of the article describes a symptom a bit different from yours, I feel the troubleshooting is still relevant.
    If that does not resolve the issue, then I would suggest this article to help troubleshoot the USB connection.
    iOS: Troubleshooting USB connection
    http://support.apple.com/kb/ts1286
    And lastly, resetting it just may do the trick.
    How to reset an iPod nano (7th generation)
    Press and hold the Sleep/Wake button and the Home button until the screen goes dark. The Apple logo should appear after a few seconds, then the Home screen should appear.
    From: How to reset iPod
              http://support.apple.com/kb/ht1320
    Take care,
    Sterling

  • Ipod Nano 6th Gen not turning on after lcd change

    again, Hello People,
    =D
    I changed the lcd and flex cable over on a ipod nano but the new buttons didnt seem to work (power did, volume didnt). i took it out of the body and connected the touchscreen and flex cable to see if there was a kink in the flex . i did try turning it on and then realised it could be abad idea as the earth points wernt connected. anyway, i put it all back in the body and it doenst turn on at all. i did read somewhere it could be the circuit board shutting down and there are ways of waking it up......eg. draining the batt, short curcuit etc......wondering if anyone has any ideas......

    Hello, M.Ram.  
    Thank you for visiting Apple Support Communities.  
    I understand that the screen on your iPod nano is black, but is recognized by iTunes.  Take a look at the troubleshooting article below as it may provide some troubleshooting steps that may help.  However, if the issue persists, see the section labeled Issue not resolved.  
    iPod nano (7th generation): Hardware troubleshooting
    -Jason H.  

  • IPod nano 7th gen not found in iTunes/"no disc in drive" Windows computer.

    I bought a brand new iPod nano 7th generation yesterday. When I plugged it into my Windows computer it began set up then stopped and a pop up appeared ''no disc in drive'' directly after that the next pop up read ''iPod cannot sync because it was not found''. My iPod is charging the entire time until that second pop up appears and then my iTunes acts as if the device was unplugged from the computer, it stops charging and at the top of my iTunes screen it says "OK to disconnect". I tried putting my iPod into "disk mode" but the same two pop ups still come up and the same thing happens. And even though iTunes recognizes the iPod as being unplugged even before it is, even after I do unplug it my computer still thinks it's attached, down in my tool bar it's still there waiting to be disconnected. As soon as iTunes begins starting up with my iPod it says there's no disc and then that the iPod can't be found even though it's still plugged in. I can't get any music on it let alone get my computer to recognize it for longer than 30 seconds. I really don't want to return it because my iPhone4 is full and can't fit any more music so I needed this iPod.

    Hello Abbey,
    I would recommend the steps in this article named iOS: Device not recognized in iTunes for Windows found here http://support.apple.com/kb/TS1538. While the title of the article describes a symptom a bit different from yours, I feel the troubleshooting is still relevant.
    If that does not resolve the issue, then I would suggest this article to help troubleshoot the USB connection.
    iOS: Troubleshooting USB connection
    http://support.apple.com/kb/ts1286
    And lastly, resetting it just may do the trick.
    How to reset an iPod nano (7th generation)
    Press and hold the Sleep/Wake button and the Home button until the screen goes dark. The Apple logo should appear after a few seconds, then the Home screen should appear.
    From: How to reset iPod
              http://support.apple.com/kb/ht1320
    Take care,
    Sterling

  • IPod Nano 7th gen not syncing, accesoire not recognized

    Hello,
    My iPod Nano 7th generation is not syncing to my Macbook Pro, late 2011 and my iPod says 'Accesoire not recognized', while it's a lightning-cable from Apple itself. Can anyone help?

    Hello, Bram66. 
    Thank you for visiting Apple Support Communities. 
    I would recommend making sure you are using an Apple branded Lightning to USB cable, the MacBook Pro is connected to power and that you are not using a USB hub or docking station when charging the iPod nano.  If you are still experiencing issues after making the above changes, see the troubleshooting steps in the article below. 
    iPod nano (7th generation): Hardware troubleshooting
    http://support.apple.com/kb/TS4433
    Cheers,
    Jason H. 

  • Help: iPod nano 7th gen not syncing with iTunes or Windows XP.

    Please help !
    When we connected and followed the steps the first time, it worked perfect. But after we uploaded some CDs and tried to reconnect the PC does not see the iPod nano at all. not even on Device manager.

    Hey VandanaR,
    Thanks for the question. Based on the information you have provided, it sounds like you are unable to sync your iPod because it is not connecting to iTunes. If you are experiencing this issue on a Windows computer, you can follow the applicable article from this resource:
    iPod not appearing in iTunes
    http://support.apple.com/kb/TS3716
    Windows
    iPod appears in Windows but not in iTunes
    iPod not recognized in 'My Computer' and in iTunes for Windows
    iTunes reports that "iTunes cannot recognize this iPod at this time"
    Thanks,
    Matt M.

  • Ipod Nano 7th Gen not syncing with Itunes

    My 1 week old nano wont sync with Itunes anymore. I have tried rebooting it and reinstalling Itunes too, but nothing is working. It is connecting at random time but not everytime I try connecting it. I once plugged it into a different desktop and it shut down, after that it isnt connecting properly with my system. Is this the problem here?

    Hey VandanaR,
    Thanks for the question. Based on the information you have provided, it sounds like you are unable to sync your iPod because it is not connecting to iTunes. If you are experiencing this issue on a Windows computer, you can follow the applicable article from this resource:
    iPod not appearing in iTunes
    http://support.apple.com/kb/TS3716
    Windows
    iPod appears in Windows but not in iTunes
    iPod not recognized in 'My Computer' and in iTunes for Windows
    iTunes reports that "iTunes cannot recognize this iPod at this time"
    Thanks,
    Matt M.

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