Ipod nano 7th gen won't sync

I bought a new 7th generation ipod nano for my son for Christmas to replace his broken ipod Touch. We have a library of songs in our account that he has purchased and would like to access on his new ipod nano. I have spent over 4 hours today trying unsucessfully to understand how this should work. I have updated to the newest version of iTunes. I can see all the songs in the library. I have registered the new ipod nano. But I cannot for the life of me figure out how this works. We had similar problems with the ipod Touch and found that to be a frustrating experience as well, which makes me wonder why I bought this. I have looked at the online communities, the manual that I had to download and topics on the "help" on Apple.com. I am seriously regretting my purchase. It should not be this hard to migrate the already purchased content onto the new device. I can't believe that I have to write a question in forum just to see if I can get an answer. If this cannot be resolved quickly it will be returned.
Please help!!!!!!!

Please give us some more details on what is not working. The more details we have, the more we can help you.

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  • My ipod nano 7th gen is not syncing.  Where can i see it in itunes

    Where can i see it in itunes?

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