IPod Nano 7th Generation Apple Logo staying on screen

Hey guys, I had just bought myself this iPod today and had it for an hour listening to music and when i put it to sleep could not get it to wake up again.
I tried to reset it and the Apple Logo showed up but stayed like this and no matter how many buttons I pressed it would still stay on the screen.
It stayed on the screen for a couple of hours then went black.
When I plug it into my computer iTunes doesn't recognise it.
If (when plugged in) I hold the Sleep/wake + home button down and let it cycle twice the the reset process a sound will beep to signigy that my computer has recognised it and a message will appear on iTunes telling me to download the recovery program for my iPod.
When I click continue the iPod wakes up and again disconnects from the computer and keeps the Apple Logo on screen.

Hi magostin,
Welcome to the Apple Support Communities!
In situations where your iPod nano is not recognized in iTunes, I would suggest the troubleshooting steps in the attached article. Please use the troubleshooting for Windows or Mac in the article depending on what type of computer you are connecting to.
iPod not appearing in iTunes - Apple Support
Cheers,
Joe

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Ipod nano 6th generation apple logo flashing

I have an ipod nano 6th generation that when connected to the computer USB it flashes the apple logo. When not connected, it does not turn on at all. I have tried all the reset tricks with no impact. Also, my iTunes does not even recognise it as being connected to the computer. Any ideas I haven't explored yet?

Hi magostin,
Welcome to the Apple Support Communities!
In situations where your iPod nano is not recognized in iTunes, I would suggest the troubleshooting steps in the attached article. Please use the troubleshooting for Windows or Mac in the article depending on what type of computer you are connecting to.
iPod not appearing in iTunes - Apple Support
Cheers,
Joe

TS1410 My IPod nano 7th generation all of sudden is not recognized by ITunes. I have tried every step provided by Apple on how to change this and nothing works. Please someone help!!

For some reason my IPod nano 7th generation is not recognized by ITunes. It has recognized it up until today. I have followed every step that is provided for troubleshooting and nothing is working. Does anyone have any suggestions?

Hello sipsy12,
Thanks for using Apple Support Communities.
For more information, take a look at:
iPod nano not appearing in iTunes
http://www.apple.com/support/ipodnano/assistant/itunes/
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
Have a nice day,
Mario

Ipod Nano 7th generation touch interface is now screwed with due to apple update.

Hi, I recently purchased a new laptop switching over from a macbook pro 2010 of which the logicboard died. In this newly configured windows 7 64 bit laptop I downloaded the latest itunes. I then connected my ipod nano 7th generation to it and it requested to format it since it was formatted for a mac. I did so and restored my ipod nano 7th generation. After this however my previously perfectly working nano touch interface (swiping, touch to select) is now completely messed up. This has to be due to the formatting and/or the new nano update or itunes update from apple. I can't even swipe to the right or left to move between screen interfaces on my nano anymore. As well the touch icons require double taps and have rectangular white selection boxes over each icon (NOT NORMAL)
Overall I am very displeased and want apple to fix this with either a new firmware nano 7th generation update or apple itunes update for windows 7 64bit. I'm thinking of buying a replacement iphone 4 but now that this issue is prevalent how can I TRUST Apple that nothing wrong will occur with connecting a new iphone 4 to my itunes on a windows 7 64 bit PC.
I am NOT the only one with this issue as you can check out for yourself: http://answers.yahoo.com/question/index?qid=20130727205241AAOmiuC
REASON FOR POSTING THIS HERE: I want more exposure to this issue. I couldn't get access to customer support since my ipod nano 7th generation is over a year old. This is cruel but whatever, Apple does what it wants and I will post this here to do what I want. Gain exposure to this defect that clearly Apple is not addressing since the above link displays a user with the same issue and posted the problem 3 months ago.
DO SOMETHING ABOUT THIS APPLE

Hi ImAMinion.
Very good question. I should have explained that part. VoiceOver changes how the navigation functions so it's a little tricky.
From the home screen I got to settings by swiping up and down instead of the normal left and right.
To open settings I first tapped once on the settings icon so that the box appeared around the icon. Then I double tapped the icon to open it.
I repeated the "tap once to get the box then double tap to open" process to navigate through the settings menu. Navigate to: Settings -> General -> Accessibility -> VoiceOver -> set to off. Once it's off the navigation will return to normal.
Hope that helps.

My new ipod nano 7th generation will not sync with i tunes, followed all the apple on line trouble shooting ideas, this device will not show up in itunes but i can see it from explorer, windows 7 user.

ipod nano 7th generation will not sysc with i tunes is updated , device does not show up in itunes under devices but shows itself in explorer.ran diagnostics failed sync. about ready to take this back to best buy.

yes i have a solution to my problem only because of a recent phone call from apple they were great.......... in the right hand side of itunes my i pod was displayed. click on the ipod symbol........at the top of the page you will see summary,,,,,,music,,,,,,movies,,,,,,tvshow,,,,,,photo,,,,,on this ipod.
click on music check mark music done and sync
problem solved
thanks apple

Is the Apple AC adapter model A1102 compatible with the ipod nano 7th generation?

Is the Apple AC adapter model A1102 compatible with the ipod nano 7th-generation?

Deggie,
Thanks for the info. As soon as my Ipod nano needs charging I'll use my A1102 charger.
Dave Mills

My ipod nano 7th generation is stuck in a restore loop with a white screen. Now it won't turn on anymore. What to do?

My new Ipod Nano 7th generation is stuck in a restore loop. Here is what happened: I added music to it using the latest version of iTunes, the colored bar at the bottom of the summary tab in iTunes showed my that I added it and I disconnected it to listen to the music. As I turned it on, it told me that there is neither music nor pictures on it. So I connected it again to my computer and iTunes told me that I had to restore. Which I did following all the steps but it keep telling me that I need to restore it. After three times of restore it, I disconnected it from my PC and turned it off. Now it won't turn on anymore - even though the battery is fully charged - and when I connect it to iTunes, iTunes tell me "The iPod software updater could not be contacted. The server does not support this version of iTunes." Well, I just downloaded the newest version a couple of minutes ago from the apple website. My iPod stays black. What shall I do?

Hi clarity,
Welcome to Apple Support Communities.
You may want to first try removing and reinstalling the latest version of iTunes by following the steps in this article:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
If you continue to receive the error message when connecting your iPod, see this article for more troubleshooting tips:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
Best,
Jeremy

How do I get the ipod nano 7th generation to only show the album artwork? the volume control, info bar and album artwork shows whenever a song is playing.

How do I get the ipod nano 7th generation to only show the album artwork? the volume control, info bar and album artwork shows whenever a song is playing.

Hi TheGuru146,
It sounds like the iPod isn't restoring correctly. Try putting the it into Disk Mode manually and then restoring the iPod again as described in the article linked below.
Putting iPod into Disk Mode
http://support.apple.com/kb/ht1363
iPod nano (7th generation)
Before placing the iPod into Disk Mode, verify that it has a charge.
Reset the device by pressing the Sleep and Home buttons simultaneously until the display shows the Apple logo. This should take about eight seconds.
When the Apple logo appears, press and hold the Volume Down and Volume Up buttons simultaneously until the device enters Disk Mode.
-Jason

IPod nano 7th generation battery in sate of deep discharge?

Hi all,
I have not used my iPod nano 7th generation for several weeks, and now have only a black screen, despite attempting to charge it several times. I read where this is considered a deep discharge. Is there a way to recharge the nano myself? Thanks

Hi,
Press and hold home and on/off button until the apple logo appears. Then you can charge your ipod. After fully charging it off it and on it again.

Ipod nano 7th generation is playing but I cannot hear the music

I have a 16 gb ipod nano 7th generation. I've followed all the instructions in syncing and all seems fine except I cannot hear the music through the earbuds, even though the ipod shows it is playing. What am I doing wrong?
Thanks shielafromgresham

Hi shielafromgresham,
Welcome to the Apple Support Communities!
If you are not getting any sound from your headphones on your iPod nano, I suggest reading over the information in the following article. Along with the information in the Acoustics section of the article, make sure the headphone jack is pushed completely into the headphone jack.
iPod nano (7th generation): Hardware troubleshooting
http://support.apple.com/kb/TS4433
Acoustics
Follow these steps if there's no sound coming from your headphones.*
Verify that the headset is plugged in to the iPod .
Check the volume setting.
Try adjusting the volume by pressing the volume buttons.
Try another song or audio file.
Try another headset.
Reset iPod by holding down the Sleep/Wake button and Home buttons until you see the Apple logo appear.
Issue not resolved
If the issue is still not resolved, please read this information on servicing your iPod.
Have a great day,
Joe

IPod nano 7th generation battery problems

I fully charge my iPod nano 7th generation then turn it off. Two days later I go to use it and it and it was flat. What is going on?
sometimes i turn it off then it turns itself back on. But I sat and watched it after being charged and it stayed off but the next day it was still flat.
I really need to know what's going on. I would appreciate any help.

Hi Kelci27,
There are a couple of troubleshooting steps you should take with your iPod nano. First, I would suggest a reset. See this article -
How to reset iPod
http://support.apple.com/kb/HT1320
If your battery life issue persists, restore the iPod to factory condition. See this article -
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
Should it still not be working properly you may want to contact Apple to seek service. See this page -
iPod nano - Contact Us - Apple Support
http://www.apple.com/support/ipodnano/contact/
Thanks for using Apple Support Communities.
Best,
Brett L

IPod nano (7th generation) will not restore in iTunes

Recently, I've been havng issues syncing my iPod nano (7th generation). I thought the most logical way to fix this is to restore it. When I click "Restore" everything is fine till it gets to "Extracting Software" then it says "The iPod "Alex's iPod nano" can not be restored because it is in use with another application." I do have warranty. Should I take it to the Apple Store?

Is the Enable Disk Use option enabled from under the iPod's Summary tab in iTunes? If so, disable it and then try restoring again.
Sometimes simply rebooting the iPod and Mac can resolve the issue. To reset the Nano, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
B-rock

Ipod nano 7th generation is not getting charged!

I bought ipod nano 7th generation seven months ago. It stopped getting charged suddenly. I have checked USB cable with iphone and it is working well. Can anyone please tell me what's wrong with my ipod and how can I fix it. I have tried to charge it many times but nothing occures. It's not even being displayed in my laptop or itunes.
Any suggestion would be really appreciated!

Let the Nano sit and charge for at least 30 minutes. After that, try resetting it by pressing and holding both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
B-rock

The screen on my ipod nano 7th generation went blank

the screen on my ipod nano 7th generation went blank, I can do, and try to restore in Itunes, but it makes the restoration and nothing happens the screen remains blank.
I can do that

Hello eramosf,
I would be concerned too if my iPod nano had a black screen. I recommend following the steps below:
Will not turn on or screen remains dark
Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
If iPod does not turn on after ten minutes, try resetting the device while it is still connected to power. Press and hold the Sleep/Wake button and the Home button until the screen goes dark. The Apple logo should appear after a few seconds, then the Home screen should appear.
If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.
If the screen remains dark and will not turn on, then your iPod may need service.
I got this information from the following article for the 6th generation iPod nano. The steps are the same, except I updated the second step with the reset for the 7th generation iPod nano:
iPod nano (6th generation): Hardware troubleshooting
http://support.apple.com/kb/ts3474
How to reset iPod
http://support.apple.com/kb/ht1320
Thank you for using Apple Support Communities.
Best,
Sheila M.

IPod nano 7th generation screen frozen on "language" choice after "restore"

iPod nano 7th gen. was acting up so I went to iTunes to do a restore. Now the iPod"s start screen is frozen on the "language" choice screen, "done" button/icon does nothing. Holding the power and home button will bring up the same frozen screen.

Hi Jeff,
Welcome to the Support Communities! The resource below will walk you through the troubleshooting steps for your unresponsive iPod nano. I understand you have already tried to restore, but follow the steps in the order presented and see if that makes a difference. If not, I've included a link for getting it serviced.
iPod nano (7th generation): Hardware troubleshooting - Apple Support
http://support.apple.com/en-us/HT203681
Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
If iPod does not turn on after ten minutes, try resetting it while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Home button for at least six seconds or until you see the Apple logo appear.
If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music.
If the screen remains dark and will not turn on, then your iPod may need service.
The Five Rs: Reset, Retry, Restart, Reinstall, Restore
Try these steps one at a time until the issue is resolved. If one of the following doesn't help, read on for solutions to specific issues.
Reset iPod nano. First, make sure iPod nano is charged. Then press the Sleep/Wake button and the Home button for six seconds, until the Apple logo appears.
Retry with a different USB port if you cannot see iPod nano in iTunes.
Restart your computer and make sure that you have the latest software updates installed.
Download and reinstall iTunes.
Restore iPod nano.
Restoring iPod to factory settings - Apple Support
http://support.apple.com/en-us/HT201540
How to restore iPod
Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
Download and install the latest version of iTunes if necessary.
Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
Click Restore.
If you are using a Mac, you will be asked to enter an administrator’s name and password.
A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.
Issue not resolved
If the issue is still not resolved, please read this information on servicing your iPod.
I hope this information helps ....
- Judy

IPod Nano 7th Generation Apple Logo staying on screen

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