Ipod Nano and Lexmark printer issue

Hiya,
I have a customer who has one of our computer systems with a strange problem with an iPod and Lexmark printer.
We have inspected the computer hardware itself and find that not to be an issue but when discussing the customers problem over the phone and trying various things, it appears when they have a Lexmark printer installed - IIRC it was a Z517, Windows XP is unable to find the drivers for the iPod nano - even with the driver disc inserted into the drive.
If he disconnects the Lexmark printer from the computer, and then plugs his iPod back in, Windows is then able to find the drivers fine.
If he removes the iPod and reconnects the printer, and then reconnects the iPod the problem comes back until the printer is removed.
I was just wondering if anybody had come across this before and if there was a solution for this? I have been unable to find any previous documentation on this issue.
Thanks in advance
Steve

Thanks for your reply.
A bit of an update after speaking to the customer yesterday...
He had his iPod nano replaced under g'tee as he thought there might have been an issue with the iPod itself (this was yesterday). So he got a whole new product package (unit, cables, software...) but he still gets the problem.
Now when we had the computer back for testing, we also had his printer here. I had plugged in my Nokia N80 mobile, my iPod mini (without iTunes, just as disc drive mode), a USB memory stick, the Lexmark printer (Z517) and a SD memory card in the memory card reader - the problem did not arise what so ever - all functions were working correctly... transferring data between memory devices, printing on the printer - these were plugged in different ways around so that all devices were eventually plugged into the same USB controller at least once together. No whether there is a different power requirement for the iPod mini compared to the iPod nano I am not sure – although I would have thought the Nano would require less?!
When he plugs in the iPod, it comes up with the usual “found new hardware” message and asks him to install the drivers – in which Windows quickly replies it is unable to find any – this is with the Lexmark printer connected. Now if he disconnects the printer and reconnects the iPod by itself, again, windows has found new hardware and finds the right drivers for it almost straight away so I don’t think there is a power issue as this happens no matter what port its plugged into
I don’t think it has anything to do with faulty hardware as the printer has been replaced by Lexmark, the iPod has been replaced by the store where he bought it and we have tested his computer tower (at the place of manufacturer) with loads of other devices together and in different port combinations and we have been unable to replicate the fault…
Only other thing I can think of is there is just a general incompatibility between these 2 products and they just do not like each other, but on searching there does not seem enough “help my iPod does not work due to such and such a device” messages to support this theory.
Another theory is that it could be the USB chipset on the motherboard of the computer and when these 2 devices are connected at the same time, they go completely mental and start throwing a tantrum – although the motherboard is using the good old Via USB Rev 5+ chips (as reported by Windows)…
I am at a complete loss!

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