Ipod nano blue screen of death

Hi, I'm having real problems with my ipods/itunes, running Windows Vista. I have an ipod classic and a nano and the problem is slightly different for each.
On the nano, halfway through sync, itunes crashes and I get BSOD.
On the classic, I can sync my ipod. If I disconnect my ipod while itunes is still running then I get BSOD. If I close itunes first then disconnect my ipod it is OK.
I have tried uninstalling and reinstalling itunes. I also read an apple support item about outdated drivers so I have downloaded Slimdrivers utility and checked for updated drivers - only one required update. Neither of these solutions helped my problem. Any help would be much appreciated.

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IPod Causing Blue Screen of Death on Windows Vista

I'm posting this in the correct forum now:
For some reason, all of a sudden, whenever I plug in or unplug my iPod to my computer, the computer crashes and quickly shows a blue screen of death before restarting. It has not done this before today. I haven't done anything out of the ordinary with the iPod or the computer that would cause it to do this.
When iTunes opened, it said there was a Windows Update to fix a problem with iPods corrupting upon disconnecting from the PC, but when I tried to download the update, it said something about the update not being needed for this system. The iPod isn't corrupted, everything is still on it. I don't know what the deal is.
I tried system restore back to like a week ago, but this did nothing to help.

First, update the USB Root Driver on your computer: http://docs.info.apple.com/article.html?artnum=305136 Even if there are no new drivers for your computer, follow the last part of the article and let Windows update your USB driver.
Second, be sure you are using a rear port on your computer.
Third, with only the iPod, mouse and keyboard connected (no speakers, no mic, nothing else), reassign the drive letter on your iPod. Try M or P or Z: http://docs.info.apple.com/article.html?artnum=93499

IPOD causes "Blue Screen of Death" with physical memory dump

Plugged in the IPOD into USB port on computer. It shows "found USB device" and then 5-10 seconds later I get the blue screen of death and a notification that there is a driver error and a physical memory dump as occurred.
Spent two hours with Apple people and Dell people this morning and nothing. I have updated drivers, flashed my bios, uninstalled and then reinstalled the latest version of Itunes.
Any help would be greatly appreciated.

what numerical and text codes are you getting with it? (ie 0x[zeros/letters/numbers] CAPSANDUNDERSCORES)
if the blue screen mentions a specific file, let us know what that is called too. (exact spelling, please.)
here's a reference on the sorts of things i'm asking about:
Troubleshooting Windows Stop Messages
if you're just seeing a flash of a blue screen, we can use this technique to make hidden blue screens appear for us:
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Startup and Recover" section's "Settings" button
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.

Ipod + itunes = blue screen of death & reboot - HELP PLEASE!

I'll try to make a long story as short as possible here.
i've had a 40G ipod for over a year and a half now. back in the beginning things were working fine. with the size i hadn't done any syncing for a long long time. however, the ipod crapped out so i got a replacement from the apple store.
after registering the new ipod i was having trouble syncing. it would upload a few hundred songs and then freeze or cause a reboot. i uninstalled the ipod software as well, installed the latest itunes software - over the previous version, installed the latest ipod updater software and restored the ipod.
again, i was able to sync for brief periods in 3 different tries - amassing a whole six hundred and something songs. after each try itunes said syncing was complete (but not even close - had just over 2000 mp3s looking to sync up). unbelievably things got worse. now, if the ipod is docked and itunes is running - regardless of which is done first - my pc will get the blue screen of death and reboot itself.
also, without itunes and the ipod docked, it shows up as an i: drive, but when i try to browse it though my computer, it locks up the machine and shows nothing.
any help out there is GREATLY appreciated!
here are my specs:
- ipod 40 Gig, with click wheel and four buttons below the screen with
dock & firewire cable
- pc running windows xp pro
- firewire card with 3 ports
- ipod & itunes software located on 120G c: drive
- mp3 collection located on secondary 160G d: drive
- 3/4 gig of ram
p.s. i have mcafee running and i've tried everything with it on as well as off. doesn't seem to make a difference.
also, i have checked a TON of posts on apple.com as well as other discussion groups and couldn't find an answer.

hi Douglas!
first promise me that you'll back up your data. having your PC shut down in non-standard ways (for
b any
reason) increases your risk of file corruption and putting scruffy spots on your hard drive.
Now some basic first aid. download some fresh definitions and do some vigorous virus and spyware scans. run your favorite hard-disk checking utility. do a disk cleanup.
now let's follow up on the blue screen of death. Perversely, i've started to become pleased when people report BSODs under these circumstances. we can wring a lot of information from a BSOD error message. there's also usually something concrete to go on in the error logs.
(1) what BSOD error number and message are you getting? here's a reference:
http://aumha.org/win5/kbestop.htm
(2) squeeze your error logs for all they're worth. right-click on "My Computer", select manage. click on your event viewer. click on your application and system logs, and look for errors and warnings happening at roughly the same time as your crashes.
click on the relevant warnings to see if you can find any commonalities in the errors/warnings. follow up the Help and Support links to see if you can find any suggested "User action" or relevant MS KB documents. (sometimes these things are there, sometimes they aren't.)
good luck! keep us posted.
love, b

IPod Nano white screen of death - RESURRECTED! :D

Alright, here's the deal...A friend of mine has a new iPod Nano and gave it to me because it had stopped working, and was hoping it was worth something to recover. Sorry about the long story!
It _wouldn't_ turn on. But, when connecting it to the computer via the USB dock cable, it comes on for a few seconds on a grey-whitish screen. Then turns back off, reboots, and tries again. Step 1 step 2. Nothing.
Although, 'Diagnostics mode' or whatnot it is, does work however. It would still be a faint grey screen, but whiter and more vibrant, as if it's saying "Hey, I'm alive! I'm alive!!!" and I can go through settings and make it (sometimes) change colors, and reboot the iPod.
I was thinking since iTunes never recognized it (It was plugged in the whole time) that I would drown in just for the sake of it.
Well, 3 hours later after attempting to kill the poor thing, it... resurrected itself.
I'm serious, it really seems to have unbelievably done it. When turning it on, I get 2 beeps, but no restart loop, the LCD stays on the white screen though, BUT, here's the good thing.
NOW, I hear the system 'click' sounds when using the buttons and such that it's going through the menu, good news so far! It seems like it because after the 'boot' sequence (it appears to boot very fast, strangely).
The good thing is (kinda) https://discussions.apple.com/thread/1517571?start=0&tstart=0 ... So I suspect that somehow, this method of submerging it under water, letting it dry, blowdrying it, and then leaving it in the heat, somehow restored the SD chip inside of it... possibly only for now... I'm going to use this moment to hopefully get all data off the device, and see for one last time if it's fully restorable...
I have the power! Ok, so I hooked it up to the wall charger (just put the wall connector on the USB cord) and it now beeps two times, and after about 30 seconds or so, I get to the main menu, screen still white, but I can certainly hear the click letting me know I'm 'navigating' the iPod. It doesn't appear to have any music on it, or maybe it does, but I need to connect some earphones first. Or, it supposed to be display the 'sad iPod' icon, but I just don't see it, therefor, I'm blind as to the status of it.
I likely guess it's the battery, since every time I disconnect it, it goes dead. Yep, just looked back, still on. Yep, still menu clicking. Yep, I can start it with no problems now. Any clue what I can try to do to resolve this? Obviously it's turning on, and it seems to be doing something, it boots, (apparently) so that's a good sign.
Please, is there any hope at all in this iPod? At all?
AND, IT JUST BEEPED 2 TIMES AGAIN! And I was just typing... why did it do this? (Funny thing is, how it still works!) Is that really the menu button clicking? That would explain it, I mean it only plays the menu clicking sound AFTER about 30 seconds of it 'booting' to the iPod firmware, so it obviously has some sort of life to it. If I hook up my earphones... Holy Mac! I hear music! It's alive!!! It's alive!!! Oh my man!!! Yes!
It has hope, in a way!
Atleast, I hope, but it works! Freaking amazing! Jamming to some awesome beats right now, some cool hip hop, sound quality you ask? Great, actually! I don't know how, don't want to know, but it seems trying to kill this iPod actually resulted in it being resurrected? How? Who knows! This is awesome! iPod truly CAN have 2 lives, I guess!
Cool stuff, I swear on that! My favorite song was on here too!
How to adjust the volume on the iPod Nano? I don't care, it's playing at full volume, and it's awesome!
The sad thing is, it still has the white screen of death, and the battery is apparently fried still (or needs a good 24-hour charging).
This iPod has been sitting dead as a dud in the storage room for a good 1 year or so, unused. And now it came back to life in a flash. Unbelievable.
I love you Apple.

Your problem was moisture. It was wet inside and sitting around for a year let it all dry up.
If you get this kind of thing happening, speed the process up by putting the iPod into a zip lock baggie with a dessicant (you know those little silica pouches) or even some rice to absorb the moisture. Let it sit for a few days and it should dry it all out.
i

IPod touch blue screen of death on vista when synching photos

Hi forum,
I've just purchased my gorgeous iPod Touch 16Gb. However, when I try and synch it to my Windows Vista PC (32 bit enterprise edition), it blue screens, does a memory dump, then restarts every time.
This only happens when synching photos, specifically when the "optimising photos for iPod" process takes place.
I'm running the latest version of iTunes (7.4.3.1), the iPod software is current, and my computer is fully patched and up-to-date.
Is there anyone out there who can help me solve this problem? The photo functionality is one of the reasons I bought the iPod, and I would like to get this sorted!
Thanks!
Frustrated iPod user.

Restore does nothing + it's brand new - any other ideas?

Ipod nano, white screen of death

my ipod nano4gb went to a white screen, still plays and i can update, but only a white screen, makes playback by menu memory a bit challenging. any event, went to Man Beach apple store for repair, booked a genius, spoke with buddy and a replacement is ready for pick up. three days total delivery, 90 minutes wait for the genius. Great Job Apple! Wow!
also, on a separate note, while waiting for the genius, i was continually amazed by the level of customer enthusiasm in the store, even the genius bar is a "stroke of genius" by apple marketing. direct customer interaction, peripheral customer involvement, all genius's well trained and communicative. it was an "experience" that i spoke glowingly about to my friends and colleagues about for several days.
great apple experience!
(no, I don't work for apple. just an honest observation from a marketing manager for a less glamorous product line... marketing envy....;)

Yeah the same thing just happened to me on saturday. It doesn't look like the screens cracked or broken at all. it's just a white screen. I could still play music and update and all. Screen jus makes it hard to navigate. I contacted yesterday apple and they're sending me a box to ship to them so they can check it out. Not sure if they'll fix it though.
Windows XP

Blue Screen Of Death When Syncing Ipod

Hey so if anyone can help me i will love you so much,
So I have a 20GB fourth generation ipod (old i know) but it works fine, and i have an new HP laptop that i got for christmas and like for a good 2 months everything was fine with itunes and then one time it told me i needed to restore my ipod to factory settings and i was like oh this is annoying but whatever ive done it before so i just did it, but the next time i tried syncing my ipod the BLUE SCREEN OF DEATH came up and that scared me but i thought maybe it was just a one time thing...turns out it wasnt and now every time i try to sync my ipod the blue screen comes up and i have to restart my computer. my itunes otherwise works fine i listen to music on it and add music to itunes perfectly fine just the syncing doesnt work. I also thought maybe it could be my ipod because it is old so i went down to my desktop which has XP and and older version of itunes but it worked completly fine. SOOOOOOOOOOO i have no idea what to do. i dont know tons about computers but im not ******** and can most likely follow directions so if anyone could help me it would be much apreciated because i can not take listening to the god awful radio in the car much longer.

Have you tried System Restore to go back to before the problem started?
If that fixes the Blue Screen Of Death issue, then you can try and track down the changes from then to when the problem started.
Good Luck.

Blue Screen of Death with Nano 2nd gen

We just got a 2nd gen Nano 8GB for xmas and everytime we connect it to our PC it gives the Blue Screen of Death and then reboots. The codes it gives with the BSOD are as follows:
Stop: 0x00000050 (0xfffffff0, 0x00000000, 0x8044e86f, 0x00000000)
PAGEFAULT_IN_NONPAGEDAREA
*Address 8044E86F base at 80400000 DateStamp 45069e6e ntoskrnl.exe
Beginning dump of Physical Memory
Operating system is Win2k and it does this regardless of iTunes being installed on the computer or not. I have another older PC running Win2k Server and the iPod is recognized on that PC but iTunes won't load on that PC for some reason (I'm thinking it's not compatible with Win2k server?) I'm not sure if the PC that gives the BSOD has USB2.0 on it if that matters. My other MP3 player (ZenMicro Photo) works fine on the same USB port I'm using to plug the iPod into.
Any help is appreciated

If the iPod is working on your gf's laptop then it's not (likely) the iPod. That blue screen you are getting is a Windows issue. Do you have warranty support still active on your computer? My mom recently had the dreaded blue screen and Dell was able to send her a packet of disks (Windows XP and other discs) that were needed to get things back straight. It did not make her loose any data either so she didn't have to do a full restore on the system.

Ipod crashes windows (blue screen of death)

Hi all. A bit of background info:
A couple of months ago the hard drive crashed on my friends computer. They had to reinstall their OS. Thankfully they had made backups of most everything and were able to get most things reinstalled successfully.
Now they are using a 15g ipod connected through a firewire port on an HP laptop. They do not have a USB adaptor, so gotta go with the FW.
Anyway, when they connect the ipod the computer completely crashes to the blue screen of death and does the physical memory dump. There is an error message, something along the lines of a driver issue.
I know this is vague information, but any pointers on how to proceed in troubleshooting this would be greatly appreciated, thanks
Frost

hi Frostine!
Anyway, when they connect the ipod the computer completely crashes to the blue screen of death and does the physical memory dump. There is an error message, something along the lines of a driver issue.
we can sometimes narrow this down a bit by checking on the numerical and text codes showing up with the blue screen. (ie 0x[zeros/letters/numbers] CAPSANDUNDERSCORES)
here's a reference on the sorts of things i'm checking on:
Troubleshooting Windows Stop Messages
can you get that information for us from their PC?
(if the screen is specifying the file that Windows is crashing on, that would be helpful to know too.)
love, b

Windows Vista Crashing When Ipod is Plugged In. Blue Screen of Death?

A week ago, my computer suddenly started to reboot whenever I plugged my 5th generation 80 gig Ipod in to sync. A blue screen will pop up, and automatically restart.
I do not believe this is the blue screen of death that appeared 2 months ago. I have upgraded to Itunes 8.0.1 when it was first released, and I had no problems until a week ago. I haven't heard of anyone receiving the blue screen of death since the update to Itunes 8 was released.
I have also lost all of my music from my Ipod, so I am anxious to figure this out.
Here is what the blue screen (certain passages paraphrased, the specifics were copied directly):
A problem has been detected and windows has shut down to prevent damage to your computer.
BADPOOLHEADER
If this is the firs time you've seen this stop error screen, restart yoru computer. If this screen appears again, follow these steps:
Make sure all hardware and software is properly installed
If it continues, disable/remove any newly installed hardware and software. Disable BIOS memory options such as caching or shawoding. If you need to use safe mode to remove or disable components, restart your computer, press F8 for Advanced Sartup options, then select safe mode.
Technical information:
*STOR: 0x00000019 (0x00000020, 0xB7C4CE50, 0Xb7C4CE68, 0x0A030203)
/end blue screen
Any help you have would be greatly appreciated!

Have you tried the troubleshooting advice in this article?
http://support.apple.com/kb/TS1502
Was a file name mentioned in the stop message? usually something.sys That can be a clue to the problem is the Apple advice doesn't help.

Blue screen of death when connecting ipod or running itunes

Please help me, I get the blue screen of death and its down to my itunes/ipod i think.
Uninstalled Itunes (tried doing this in safe mode but it wouldnt let me saying you cant do this) and re-installed it but when try to use it (ipod not connected) my screen either freezes a few moments later or the BSOD appears.
Ive ran a windows disk check and a system mechanic 7 one as well, a few folk on here have said my ipod might need reset but this is happening without the Ipod connected so is still an issue?
My ipod seems to be working fine, obviously i cant even access itunes to reset it or see its status.
Any help would be greatly appreciated.

Have you tried this?
http://support.apple.com/kb/TS2280
CG

Blue Screen of Death When Plugging in Ipod Touch 4g

Hello,
Im reciving blue screen of death when I plug in my ipod touch 4g. I have updated itunes, Drivers, This happens every time and I suspect it happens when my computer says found new hardware reconizing the ipod as a camera because once I pluged my ipod in and it didn't pop up found camera hardware and it worked. So does anyone know how to fix this or disable my comp from reconizing the ipod as a camera? Thanks in advance
p.s im using XP service pack 3

have u tried pluging an other usb (eg mp3 or mem stick) it to ur compuer? is it doing it with these?
if its only doing this with ur ipod try the following
1 go to start menu and in the search box type in usb
look for device manager
2. open the disk drives and plug in ipod touch and removeable disk should show up
3, try usb drives updates
because the ipod has a camera most older computers running xp think its a camera,
if u have and usb mem stick copy ur itunes folder on to it and copy it to a computer running vista or windows 7 and c it its doing it on one of them, if its doing it on one them there may be other hardware isues with ur ipod touch

IPod Touch connection causes blue screen of death.

I am using a Dell DHS desktop computer running Windows XP. I want to restore my 2ng generation iPod Touch from a back up in iTunes (9.0.2). I plugged the iPod in and started the restore but about a quarter way through, after the iPod disconnects and reconnects, I got a blue screen of death.
I have no idea why this is happening. Does anybody have a similar problem or, even better, a solution to this?

Hello Sam,
And welcome to Apple Discussions!
Have you had a chance to look at this Apple support document related to this issue? If not, I would start here.
http://support.apple.com/kb/TS1502
B-rock

IPod touch + Software update + Blue screen of death = Broken iPod?

Hi
As the title already might explain, i just connected my iPod to my pc to get some apps & movies on it for my boring schooltrip tomorrow. Whilest iTunes was downloading the new software for my iPod, i just was continueing hanging around on the net, when all out of a sudden, my pc get's a nice blue screen of death. First, i didn't care, untill i checked my iPod... It's stuck on the iTunes logo + the cord. When i press any button, it doesn't do anything. When i press the power, it shuts down after few secs.
I then tried to replug it to the pc to reset it. My pc makes the sound of a usb connection, but nor Windows, nor iTunes finds my iPod.
Can someone please help me?
Thx alot!

I just had my ipod in my pocket and when i got it out to look at a text that i got the screen was white and i couldn't do anything on it so i held both buttons and it shut down and started working again but it did the same thing the other day.... But now it wont shut down or anything. I tried letting the batter go dead on it but it still did the same thing.. i can hear when i get a text and hear to unlock the screen but it stays on a white screen 24/7....what do i do??
I don't have a warranty so how much would it cost to get it fixed???

Ipod nano blue screen of death

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