IPod Nano bought from North America didn't work with PC in China

This sounds stupid, but I recently bought an iPod Nano (8G) from North America and sent it to my friend in China. However, my friend told me that the PC failed to recognize the iPod. What an embarrassment.
Is that possible? How to resolve? Thanks

First of all, get him/her to try another port on the computer. Some ports are not connected direct to the motherboard and do not recognize the iPod as well as those that are. Reset the iPod each time it's connected to another port.
Then try with the iPod in forced disk mode.
Putting iPod into disk mode.
Still no joy, see if any of these articles help.
Windows XP cannot detect an iPod.
USB drivers are not installed properly or are out of date.
iTunes 7 doesn't recognize the iPod.

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