IPod Nano Buttons locked up

My son got a brand new black iPod Nano for X-mas and within 2 days the buttons locked up. I tried resetting it by holding the Menu and middle button at the same time...several times. That did not work. Then I hooked it up to iTunes and Reset it to factory settings. After it went thru the process it asked what language I wanted, but no buttons will work to select. It's now stuck on the Language screen. And no, the hold button isn't on. I don't know what else to do. Anyone with help?????

On 8 Jan 09, I contacted Apple help desk (as in a live person, not the recorded tech support recording) and asked for a "live" tech support person and actually got one! After walking me through steps other than the already tried, support tech said I would need a replacement. The next day (9 Jan 09), got a box from Apple from FedEx, put my IPod in it and off it went to Apple. Today (12 Jan 09) I came home from Physical Therapy and on my table waiting for me was my brand new IPod and a letter stating that my problem (non-functioning buttons and stuck on Language page) was a defect and enclosed was my replacement brand new IPod. It is working great.
Answer: If it's broken, talk to a live person at Apple and get it replaced.

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