Ipod nano completely frozen!!

I have seen other messages with the same question. My screan is frozen and my backlight wont turn off.The battery wont even decrease. I have tried all the methods of restarting but nothing happens. I dont want to restore my ipod because there are songs on my ipod I dont have on my computer. Is there anything I can do????

Welcome to Apple Discussions!
You need to reset the iPod by holding down Menu+Select for 6-10 seconds...
Resetting iPod
It may take several attempts. The above link also has "tips" if your iPod does not seem to be resetting.
If you have tried many times and the iPod will not reset, you will need to wait for the battery to die. It should be dead well within 24 hours. (The battery indicator may be frozen too, so it will not show how much is left)
btabz

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My iPod nano completely eliminated all 214 songs from my music, leaving just the songs I recently purchased (9). How can I get them back? I've tried redownloading them but it didn't work.

My iPod nano completely eliminated all 214 songs from my music, leaving only the 9 songs I last purchased. When I try to sync, I get a message, "cannot be synced because the iPod cannot be found."

When you say "account," do you mean your iTunes library, because your iTunes library is what is on your computer? Your iTunes library does not have an email address. An account that is related to iTunes is your Apple ID (which is an email address) and you use it as your user name to sign in to the iTunes Store, to make purchases. Changing your Apple ID will not make songs disappear from your computer's iTunes library.
If you had an Apple ID and used it to make song purchases from the iTunes Store, and then started using a different Apple ID, you should be able to re-download the songs purchased with the old Apple ID. In iTunes, sign in to the iTunes Store using your OLD Apple ID (and password). That may not be your current email address, but Apple uses it as your user name, so it does not matter.
On the iTunes Store Home screen, click on Purchased under QUICK LINKS. This takes you do the Purchased screen, where you can re-download previous song purchases (for that Apple ID) at no cost.
NOTE: If those song purchases are from more than a few years ago, you may also need to authorize your computer to play (and sync) songs for your old Apple ID.
For songs that were not purchased from the iTunes Store, if they are also gone, you cannot get them back unless you have a backup (or they are still loaded on your old iPod).
If that's not what you mean by "changed the email address on my account," please post back with more details.

Help please! Ipod nano is frozen black, comp wont recognize it +more...

hello all, I am asking for your assistance in a problem, my 1g ipod nano is frozen in a black screen, and whenever I plug it into my computer, nothing on my computer recognizes it and my ipod make's this weird low pitch schreeching noise, any information would be helpful, I have tried reseting it.

My ipod it doing something really simmilar to this as well,
it will charge fully, and then i listen to 2 songs and it shows the battery meter as red, AFTER TWO SONGS!
but that was last week,
now it doesn't do anything. It just shows a symbol of a dead ipod and with the apple website.
I really need my ipod back, and i cant afford a new one right now
please please help me!
i've tried restarting it, but it wont, it just shows the symbol i explained before
thanks
please help me!
Soph

HT1320 My ipod nano is frozen and I cannot reset it. How do I reset my ipod?

I have an ipod nano that I purchased in 2009. I believe it is a 5th generation. It is frozen and I cannot reset it.

Hey there Tricia9170,
It sounds like you are unable to use the iPod Nano becuase it is unresponsive. Verify that this is the reset you have performed:
To reset your iPod:
1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
If so, try restoring it with the following steps in iTunes:
Note: Because Restore erases all of the songs and files on iPod, make sure toback up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library.
How to restore your iPod:
1. Make sure you've reinstalled the latest version of iTunes.
2. Open iTunes, and then connect your iPod to your computer.
3. After a few moments, it will appear in the source list in iTunes. If the iPod's display doesn't show "Connected" or "Do not disconnect" you may need to put the iPod into disk mode to proceed.
4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:
Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
Note
: For Mac users, A message will appear prompting you to enter an administrator's name and password.
6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.
From: iPod nano (5th generation) Troubleshooting Assistant
https://www.apple.com/support/ipod/five_rs/nano5gen/#
Thank you for using Apple Support Communities.
All the best,
Sterling

My ipod nano is frozen

Just recently bought a Ipod Nano, a friend downloaded music on it. I played Ipod until battery was completely dead. It never came back! Plugged into charger on wall socket and in to computer. It is frozen! Tried holding pause button and neg. volume button at same time. No luck. Any suggestions

If you just bought it, it is under warranty (for one year), so in the worst case, you'll need to contact Apple to get it replaced.
You are using an Apple USB dock connector cable to connect it to a power adapter and USB port on computer? When you say it is
completely dead. It never came back... It is frozen
are you saying it does not charge when connected to power and the screen is blank (not on)?
Tried holding pause button and neg. volume button at same time.
This is a current iPod nano (?), because it does not have a physical "pause button." This is the procedure to Reset an iPod, which you should try while it is connected to power.
http://support.apple.com/kb/HT1320

Ipod nano screen frozen, even in usb connection?

My son's ipod nano 4th generation is completely frozen. it cannot be turned off. Plugged into various usb ports with different connectors and this makes no difference. Tried holding keys down etc. Nothing works.

Try a hard reset. To do this, toggle the hold switch on and then off, then press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear. This may or may not work the first time around, so don't be afraid to try it more than once.
B-rock

My Ipod Nano has frozen, cannot be recognised by PC or Windows+wont charge!

I got my Ipod Nano christmas day and it worked perfectly- no problems at all. I came home boxing day, and charged it on PC ( all the itunes were installed) and it worked fine. The day after (today 27th) I used it around 9 O'clock in the morning, it worked perfectly and charged fine. I left it on my bed and went out about 11 O'Clock. I came back around 3 O'Clock and it wouldn't work. It won't switch on, charge up, and my PC and Windows doesn't even acknowledge it when i plug in the USB port. I have tried all my USB ports, pressing the buttons simoutaenously like it mentions in the support, but nothing!
I have no idea what to do! Can anyone help at all please! Thankyou x

I'm having this problem, as well.
I got my iPod Nano 4GB back in May and it worked for about two months. I then stopped using it for about three months or so. I wanted to use it this past week and I'm having the exact same problems that are listed above.
A message comes up on my iPod with the support URL on the Apple website (http://apple.com/support) and that's all that appears (I've tried to restart and charge it both by computer and charger, but the same message appears). After plugging it into the computer, the iTunes program registers the iPod but, after unplugging it from the computer, the support message reappears.
I've gone to the support link and tried everything on it, but nothing changes and the message still appears.
After pressing the centre and play buttons on the iPod, a new message appears. On the top of the screen, it says "Disk Mode" with a half-full bar on the right, where it usually is (but the bar was completely empty earlier today, for whatever reason). In the centre of the screen is a checkmark with "OK to Disconnect" underneath it. When this screen appears (and the screen doesn't light up when this message comes up), I can't get rid of it, until I plug the iPod into the charger. Once again, the support message comes up.
I really don't know what to do, but I've seen several messages similar to this problem throughout the Apple support forums. I agree with Sporky that, if these problems keep on occuring, they should recall these iPods.
Any help would be highly appreciated!

IPod Nano 4G frozen at language screen. Tried holding down menu-click without success. Have gone through restore process, but it continues to stick at the language screen. Intel iMac 3ghz, OS X 10.6.7, iTunes 10.3.1 (55).

I have a frozen iPod Nano 4G. After syncing it gets stuck at the language screen and cannot proceed any further.
I have tried holding down the Menu and click buttons for >6 seconds, without luck. Have reset to factory settings and re-syncd, but it keeps getting stuck at the language screen.
I suspect it is the latest version of iTunes causing the problem, as I just installed it a couple of days ago and this is the first sync since the update.
24" Intel iMac 3ghz C2D, OS X 10.6.7, iTunes 10.3.1 (55).

+Do you have access to, another Firewire enabled Mac, that you could use, to attempt a retrieval of data, using Firewire Target Disk Mode?+
A question on this Firewire Target Disk Mode - If I could get access to another Firewire enabled Mac and connected the two together, host #2 to Target #1, with a Firewire cable (6-pin to 6-pin), and power the two up, even though #1 would not be booted up to the desktop but just have the hard drive powered up, would the hard drive of #1 be accessible to #2? If so, would I be able to perform any repairs or do anything to the drive to enable it to bootup the #1 computer? This would be similar to when I remove and hook up a 2.5" IDE-ATA PC laptop hard drive to another PC computer, usually a desktop, via a drive adapter and USB 2.0 cable, as an external drive. When I do this in a PC, it's usually one that is unable to boot up to Windows due to malware or other problems. I am able to see the files and folders on the #1 computer's hdd and then clean out any malware (virus/spyware), or add/replace any corrupt/damaged Windows files that might be keeping the #1 computer from booting up. After that, I can usually return the hdd to the #1 computer and boot up normally to finish any clean up or change any settings.
I had considered taking the hdd out of this damaged iMac computer and attempting to hook it up with a PC, but after seeing how difficult it is to get to this hdd and not sure of what I'd do when and if I did get the two connected together, I put the idea way back as a last resort. I wasn't sure I'd even be able to see any folders or files on the Mac hdd due to the differences between OS X and WinXP. And, after reading that Macs aren't susceptible to malware, I didn't know what I would be accomplishing.

Ipod nano has frozen

i have big problem, my ipod nano is totally frozen, i mean it doesn't respond at all. Clicking to the click-wheel is no use,it doesn't respond and the screen shows my last songs artist and track like usual but it's frozen too, nothing is moving on the screen and also the screen light is on for the last couple of hours since my ipod froze and it's not on hold also. I tried to connecting it to my computer through the USB but still nothing. What's wrong with my ipod:( can anybody help me?? (it's only 2 months old, no problems have occured 'til now)
Windows XP
acer Windows XP
acer Windows XP
acer Windows XP

Are you sure that the iPod isn't dead on battery? Try leaving it charging for 3 horus on your USB port.
Have you tried connecting your iPod to your computer for about 10 seconds, then disconnecting it right afterward?
Also, be sure to try the resetting quite a few times. Sometimes, after alot of attempts, the iPod will work again.
If your iPod doesn't even seem to be responding to resetting, please check that your "hold" switch isn't on. (orange-colored). If it is, switch it to off (grey-colored area).
-Kylene
If any post helps or solves your problem, please click the "Solved" or "Helpful" buttons on top of that post. Thank you for helping the boards!

My ipod is completely frozen without me locking it please help!

I tried to plug my ipod into itunes for new music and all of a sudden its completely frozen it wont turn off, none of the controls work and my computer stopped reading it. Is there anyway to reset it or at least unfreeze it?

next time this happens, simply hold the menu and select buttons for six seconds until the apple logo appears. This is how you restart it

IPod Is Completely Frozen

I tried to download the newest update for the iPod, I downloaded it and it started to install. Then right when it was about to update it a box on my iTunes popped up and told me there was an unknown error. My iPod has frozen in the updating state (the apple icon above a loading bar) and will not turn off. I've tried holding the off button and the home button. When I plug it in to my laptop it doesn't connect and my computer doesn't even notice anything there. What can I do to turn it off, it's completely frozen.

Okay. So I have resolved this problem with my iPod Touch. I recalled that when I was in New York and had this same experience with an iPod software update at that time, all it took was connecting my iPod to a different machine with the latest iTunes installed and opened. The machine recognizes the iPod as in recovery mode, and does a restore and software update. Once that was completed, I then connected my iPod to the machine with my regular iTunes library, erased the sync from the other machine (you'll see a notice) and synced it with my regular library. Make sure before you sync that you have looked at each tab (i.e. music, applications, movies, photos etc.) to ensure that you that sync is checked.
Not sure yet how all the functions of the iPod work (e.g. volume slide, WiFi etc.) but at least the iPod is no longer a brick.

My ipod nano is frozen and cannot unfreeze it

After syncing my ipod nano and unplugging it from my computer, it is "frozen" and will not let me use any of the controls. How can I unfreeze it?

Hold down the volume down and sleep wake button (the big one) till you see the apple logo. You should be good to go after that.
i

Ipod nano completely formatted, missing .ipod_control folder

My son was trying to help his sister clear out her 3rd generation ipod nano.
He completely formatted the contents of the ipod.
I can't restore or install firmware or OS as iTunes simply doesn't recognize it.
The .ipod_control folder is gone, the only contents of it is a file called pmp_usb.ini
Anyone know how to reload the OS on it if iTunes doesn't recognize it?

Fixed it!
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Ipod Nano 4gen Frozen

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the ipod icon disappeared in itunes, my computer and itunes does not recognise my ipod and my ipod is stuck in the synchronizing screen,its actually frozen I have it disconnected and everything and the lock is stuck on it!
please help!i dont want to have to bring it back and complain but I will if nobody helps me!

i found out how to fix it, by holding down menu and centre button together:)
you then have to restore it in itunes but then it works fine again!!!

My little square touch screen iPod nano is frozen - need help!

hi....
my iPod nano is like the little square touch screen thing....
just now I just connect it to my laptop...
then I open iTunes and stuff....but...suddenly my laptop got jam...
and my iPod is showing the home screen..
by mistake....I open photos.....and its frozen till now
I try to turn it off...but it didn't work...
the battery icon is on charge although I unplug the USB....
anyone have any idea to fix my iPod back...
please help.....
sincerely,
irwan from Malaysia

thank you @planb77
my iPod is kind of ok...
the day that my iPod frozen....I live it until the batteries run out..
so...I restart it and it works like normal....well,almost normal
ok...now my iPod can turn on...but...something else is wrong...
when ever I press photos....it restart to the apple logo...
so...I press photos again...and it keeps restarting to apple logo
I try restored it....it say's "The iPod software update server could not be contact"
my network connection is good...
I don't know what to do...
but the music in my iPod can play like normal...
so...any other words that you can give...
please help...

Ipod nano completely frozen!!

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