Ipod nano creates an error when connected and shuts itunes down

When I connect my ipod to the pc using the USB lead it opens itunes up, shows it is connected and then creates an error which then closes down itunes. I have tried the reset and re install etc but the same thing happens. My brothers ipod which is the same has no problems. Can any one help please.

Same thing happens to my daughter's. I've actually sent the iPod back to Apple for diagnosis - all good. I've uninstalled and reinstalled drivers - all good.
Someone please help !!!!

Similar Messages

  • Using windows 8 - receive message "ipod detected but cannot be identified" when connecting ipod nano 7th gen. Have unisntalled and reinstalled itunes from apple site as advised with no luck. Has anyone else had this problem and resolved it please?

    Using windows 8 - receive message "ipod detected but cannot be identified properly" when connecting ipod nano 7th gen. Have unisntalled and reinstalled itunes from apple site as advised with no luck. Has anyone else had this problem and resolved it please?

    This is how it's displayed: http://i50.tinypic.com/nd7vk7.jpg
    And this is what happens when I click properties and 'search for solutions': http://i47.tinypic.com/2iu3vrc.jpg (the box disappears after that, apparently having done nothing, when I search online for software it informs me my computer already has the best/latest installed)
    I use a Toshiba Satelite L350-170, my Vista is a 32-bit Thankyou!
    Message was edited by: Martha11

  • When I connect my iPod nano 7th gen. to my computer and open itunes, there is a message that says the iPod could not be detected. Does anybody know how to fix this issue?

    When I connect my iPod nano 7th gen. to my computer and open itunes, there is a message that says the iPod could not be detected. Does anybody know how to fix this issue?

    1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
    2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
    3. Check the USB cable
    4. Verify that Apple Mobile Device Support is installed
    5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
    6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job.
    7. Check for third-party software conflicts.

  • HT2905 How do I delete playlists from my ipod nano (6th gen.) when I am in itunes? I right-click it but it does not give me an option to delete.

    How do I delete playlists on my ipod nano (6th gen.) when I am in itunes???  I right-click and it won't give me an option to delete.

    Hello there, 209girl.
    The following Knowledge Base article provides the steps for how to delete your playlist:
    iTunes 11 for Mac: Delete songs, playlists, or other items
    http://support.apple.com/kb/PH12159
    Additionally, the iPod User's manual shows how to delete it from the iPod itself (on page 26):
    iPod (6th Generation) User's Guide
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • My iPod Nano 4thgen only opens when connected to a pc and/or power adapter

    My iPod Nano 4thGen. was brand new and I followed each and every step in the manual. I was able to connect to a computer/iTunes but after disconnecting it from the cable, the power just turns off, I pressed any key on it but failed to put the power on. I then attached it to a power adapter/charger having suspected empty battery but after I disconnected it a few hours later, the power immediately shuts down. What could've been the problem?

    I have had the same problem with my daughter's IPOD nano. Spoke with several technicians to try to fix the problem to be told it was a battery problem and to send it in it was covered under warranty. Was told that it was a problem with many of the nanos. I sent it in to have it returned with 1 week stating that it had "liquid spill or submersion damage indicated by the pink/red color of liquid submersion indicator located inside headphone jack." It has not had liquid or submersion damage and I can't prove otherwise. It works only if it is attached to computer. Will not turn on unless attached to computer. Maybe I am wrong but it it has damaged by water would it still work plugged into computer. Now I am out $200.00. This frustrates my because my ipod shuffle quit working 2 months after I got it. Thats why I bought the nano thinking it was better quality.

  • Ipod nano 6th gen freezes when connected to usb.

    Hello.I have ipod nano 6th generation.When i connect it to usb it shows Connected screen and freezes until I do reset and nothing shows in windows or itunes.I dont know what to do,searching about 2 hours for fix.:(

    Do you know if other people have the same problem? Maybe your car (stereo) is incompatible with the iPod? Do you have to restore it or do you can use it anyway after a freeze? If no, make a reset before restoring it) I'm sure the cable/adapter isn't the problem.
    And with the "glowing center" - you mean the Apple Logo, right?

  • Is it possible to find out when was ipod nano 6th gen last time connected to the iTunes?

    Hi
    I would like to know is it possible to trace this information using serial number or is it possible to get this info from some authorized personal?
    Thanks in advance

    You may not be able to show "When" the iPod nano was plugged in, but you can find out when the last sync was.  Open the desktop iTunes app (you don't need to plug the nano in), choose the iTunes drop down menu, select "Preferences" {or after opening iTunes, use Command-Comma to show the Preferences, select the "Devices" icon.  It will show all devices which have been synced.  This may or may not show if logged in under another user.  This is only the easiest way.  Jim

  • Why is there an error when connecting to the Itunes store?

    When I try to connect to my Itunes, it says there is an error and to try back later? I have never had an issue with this and am unsure what to do to fix it. Also, when I try to download the newest version of Itunes it says it can't find the file with the Itunes "installationpackage.msi"? I have never had any issues connecting to my Itunes store or downloading a newer version..

    Hi gymtrainger55,
    When having iTunes Store connectivity issues, the following articles provide the best solutions:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thanks,
    Matt M.

  • Error when connecting to the itunes store

    Okay so everytime i try to get into the itunes store i get the message, "Itunes could not connect to the itunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again." I've had iTunes for 2 years and have never encountered this problem. Its been doing this for 2 weeks now. Please help!

    Hi gymtrainger55,
    When having iTunes Store connectivity issues, the following articles provide the best solutions:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thanks,
    Matt M.

  • Ipod 80gig gives an error when connecting to pc, and deletes all

    hi,
    i have an ipod 80gig since december and in the beginning when i connected it to my computer sometimes it blocked and i had to restore (all my music GONE!).
    it bothered me but it didn't happen so often.
    now allmost EVERYTIME when i connect my ipod to my computer, itunes gives an error saying there was an error, he can't read it and i have to click restore. when i unplug it then, all my songs are deleted off my ipod. and when i restore later it works like normal again... HELP ME!
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    Hi there,
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    iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
    http://support.apple.com/kb/ts1497
    -Griff W.   

  • IPod Nano 4th Gen wiped when connecting to iTunes 10.0

    Hey all
    Don't know if anyone else is having this issue... my iTunes went crazy just now (recently updated to version 10) when I routinely attached my iPod. Got this message saying "duplicate file" something or other, and the thing wouldn't sync. I tried to reboot it and ALL of my music had been wiped. Fun. And after restarting iTunes it still wouldn't sync (the same error message just kept coming up). Not fun.
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    I am having a problem after upgrading to iTunes 10, I get a message that my iPod 'is synced with another iTunes library. An iPod can be synced with only one iTunes library at a time. Well....I cannot locate this other iTunes Library and know if I sync with the one that opens I will lose all my current songs.

  • 6th gen iPod Nano screen turns white when connected

    I just got my replacement Nano for the 1st gen Nano recall. I plug it in to sync and the screen is white. Sync finished and I unplug it. I remove the dock connector cable and the homescreen appears, but is almost in a mirror like state. The screen is in the correct orientation, but the letters are backwards and hitting the lets say radio app opens the music app scrolling down, scrolls up, etc. Sleep-wake fixes the issue. Plug it in again and does it again. Restore it. Doesn't fix it. Hard reset, doesn't fix it.
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    You have 90 days warranty on your replacement Nano, see if you can visit an Apple Store or get it serviced.

  • Folder sign when connecting and neither itunes nor my computer recognize it

    I dropped it to the floor(believe me not a big hit)and it began to show up the folder sign with a"!" at the left foot corner.I've tried reset it and doesn't help.When I connect it to my computer using USB it stay the same and my computer sense nothing as well as the itunes.
    What kind of problem it is??
      Windows XP  

    i have the same problem... did u ever solve ur problem? if so how?

  • When syncing my iPhone 5 to my Windows XP computer and iTunes is trying to download my apps and it just keep adding up the hours remaing (now up to 5000 hours).  When I try and shut iTunes down it locks my computer up. Any ideas?

    What is up with this?

    In order to get those to work you will have to upgrade to Snow Leopard 10.6.8.
    Start by checking if you can run Snow Leopard:
    Requirements for OS X 10.6 'Snow Leopard'
    http://support.apple.com/kb/SP575
    The OS 10.6 Snow Leopard install DVD is available for $19.99 from the Apple Store:
    http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
    and in the UK:
    http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
    but nobody knows for how long it will be available.
    When you have installed it, run Software Update to download and install the latest updates for Snow Leopard, preferably the full 10.6.8 combo updater.

  • Brand new/never been used iPod nano 2nd gen keeps on charging and won't turn on when removed connection to pc/charger. how can i fix this? pls i need help

    brand new/never been used iPod nano 2nd gen keeps on charging and won't turn on when removed connection to pc/charger. how can i fix this? pls i need help
    i did that middle button and top button for 6-10 seconds, hold play button, that hold button and got it right back and still it won't on but it is detected on my pc and itunes. i've already even put on some songs but it keeps on charging and charging for how many hours and if i remove it, it shuts off and won't turn on again.

    brand new/never been used iPod nano
    Call Apple Care.   You are still under warranty.  You also have 14 days from the date of purchase to return your iPod with no questions asked. 
    Take FULL advantage of your warranty.  Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired. 

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