IPOD Nano freezes when connected to computer

I got my ipod about six months ago. It worked fine until about a month ago, it started freezing as soon as I connected it to the computer. I have tried restarting the computer while it's connected. I have tried restarting the ipod while it's connected and when it's not connected. I have tried reinstalling the latest version of itunes on my computer. Of course, I can't restore the ipod, because it freezes within seconds of connecting to the computer. NOTHING works. The ipod still recharges, but I can't restore it, or download any new songs because it just freezes on the Do Not Disconnect message. I have tried different computers (Dell Laptop, MacBook Pro, Compaq PC) but it does the same thing on every computer. Does anyone know what to do about this? I have tried all the suggestions on the Mac Support page. Please help! This is so frustrating :_(

have you looked at this one yet?
http://docs.info.apple.com/article.html?artnum=32222
Yes, thanks for the suggestion, but as I mentioned, I have gone down the list of all the apple support recommendations and nothing has worked. I need NEW ideas if anyone has had the same problem or I guess I'll have to take it in for servicing.

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Grrrrrr.... ipod Mini freezes when connecting to mac

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reset the mini (over and over)
put it in disk mode
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what could be the matter? please help ...
iBookG4 Mac OS X (10.3.9)

See these.
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My iPod Classic 80 GB Freezes when connecting to my computer (Vista... yes... I know). I've got my iPod for over a year now and I've never had real trouble with it.
When I plug it in (iTunes already running) my computer gives me the 'thumbthumb' noise because an USB thingamajib is connected to the computer. At this moment my iPod freezes and stays on. iTunes doesn't seem to find my pod. When I disconnect my iPod, it'll stay on (doesn't go energy safe mode) and stays frozen until the battery is empty. But by then, I've already lost my playing info (Which I really value).
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Someone has finally found a solution to this problem and i decided that i would spread the word around ... so here are the steps:
1) Quit iTunes.
2) Delete iTunes from your Applications folder.
3) Go to your ~/Music/iTunes folder. Delete or rename the "iTunes Library" file.
4) Open the "Previous iTunes Libraries" folder and look for the backup of your old pre-9 library; it should be dated at about the time you first ran iTunes 9. Copy it back out to the ~/Music/iTunes folder, and rename it to "iTunes Library".
6) Go to <http://support.apple.com/downloads/iTunes8_21> and download iTunes 8.2.1. The page says it's for G3, but the Read Me file says it'll run on G4, G5, and Intel too. Open the diskimage and run the installer.
You should now be able to run iTunes 8.2.1 again.
And your iTunes will restore to before you upgraded and you won't lose anything.
*If you download the iTunes file from the "support.apple" link, and you can't open it, go to http://www.mydigitallife.info/2009/06/28/apple-itunes-8-2-and-quicktime-7-6-2-di rect-download-links/ and download "iTunes 8.2 for Windows: iTunesSetup.exe
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Have a read
http://discussions.apple.com/thread.jspa?messageID=2001071#2001071

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I have two identical ipod nanos. One continually freezes up when I connect it to either my laptop or my imac. The other works just fine. They were bought at the same time and place. Same issues as you folks. I can unfreeze it by holding down the menu/select buttons. I can listen and view what is already on my ipod. I just cant update it, format it or anything else. It just freezes as soon as it is connected to either computer. Anyone have any solutions?

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Message was edited by: jpdubose

IPod Nano Freezes when unplugged with static type line on screen

I've seen a lot about the "white screen" but mine is slightly different. It's a 2nd gen, 4GB. When plugged in, everything works fine. Syncs up, plays music, etc. As soon as it's unplugged, it gets a static looking bar across the screen and everything freezes. If music was playing, it stops, no chance of getting the click wheel to do anything. I've tried the 5r's and have done restores in regular mode and forced disk mode (since I can get the click wheel to work while plugged in). I eject it properly and everything. I'm leaning towards battery issue. Any one got a fairly certain answer ? I'm a technician and can replace my own battery if need be, but I'm new to the iPod so I'm still learning symptoms and solutions here.

I forgot the details:
※ The iPod has Software Update v1.1.3 and recently been restored using iTunes v8.2.1 with no problem during the update/restore process.
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IPod only works when connected to computer?

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If the battery is dead and needs to be replaced, I will be VERY upset because this iPod has only been used twice ever.
ALSO if the battery is dead, can I take it back to the store and will they replace it for FREE? I got this as a gift (in the package and everything) so I know that it has not been used before but obviously I do not have a receipt or anything like that. And I do not even know where an Apple store is in my area since they only seem to be in wealthy places.

If this is a 2nd Generation Nano, and it has only been charged twice, I can guarantee that the battery is bad. Lithium ion batteries need "exercise" and should have at least 1 charge cycle monthly. You can be upset all you want but the lack of use is what did in the battery.
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Ipod won't sync and freezes when connected to computer

I can no longer sync my ipod. When I connect it to my computer my ipod freezes. It remains frozen for 4-5 hours after disconnected from my computer. It eventually just unfreezes by itself.
I think it is a virus or something but my virus scan shows nothing.
any ideas?

Have you seen this post? http://discussions.apple.com/click.jspa?searchID=-1&messageID=8451088

Ipod freezes when connected to computer and cannot restore

When I connect my ipod to my computer itunes does not recognise it for a long time, when it does it says the ipod may be corrupted and to do a restore. So I click restore, and the warning message comes up about erasing the songs. I click yes then an error message comes up saying that the resource is not available. When I click eject, the ipod dissapears from the source list but the do no disconnect thing stays on the ipod screen and dosent even flash.
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If you look through the forum there appear to thousand of people who have this problem. Here's what we know so far:-
1. The problem is related to iTunes v7 and the firmware v1.2 on later ipods.
2. it is a bug in the firmware that gives any/all of the following symptoms
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keep the pressure up!!!
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Hi Everyone.
I've been having the same problem. i have a 5G ipod.. i did the latest firmware update a while back, and the iTunes 7 update. After that, whenever i connect the ipod to a mac, i see the red circle with a line through, and its not flashing, then the ipod is locked up. only way to make it work is reset the ipod while its connected..
I tried a full restore, and that did not help.. then I pretty much gave up, and hoped that Apple would release new firmware.
In a last attempt of hope, i thought i would connect the ipod to my new makbook pro.. just to see if it was a problem with the imac. well, same again. ugh. rats..!
So, i tried a full restore from this 'new' computer..
This time, i noticed something different.. iTunes decided to download the firmware again, and re-flash the iPod.. (with the same version)
ah.. now it works !!! i went back to the imac.. connected it.. loaded up all my tunes.. and it works.. disconnect.. plug back in.. no freeze !!!!
So, it seems that if you can try another mac, and restore.. or indeed get the firmware to download again, and apply to the iPod.. it just might work !!!
Hope this helps some folks out!
Cheers, Keith
imac CD, MacBook Pro C2D, macmini PPC Mac OS X (10.4.8)
imac

IPod freezing when connecting to computer

Hi, I've been running with iTunes since 4.7 but after the 6.0 upgrade everything's been unuseable for me. The biggest issue is that my iPod can no longer sync, or do anything -- anytime I plug it into the USB port on my computer, everything freezes. The ipod sits there with the Do Not Disconnect message, and the computer sits there frozen, no longer taking any mouse or keyboard input.
I tried remove itunes and quicktime, reinstalling, and reimporting my library but that didn't change anything. It doesn't appear to be itunes related, I just grabbed the most recent ipod updated and installed it, but the same freeze happens when plugging in the ipod, even without itunes running. So I currently can't update the ipod at all, let alone sync it. Any suggestions?

hmmm. are those USB mice and keyboards?
Yes, thanks much for the quick reply, I've tried on a different USB bus and the mouse and keyboard no longer freeze (although this is not a good long term solution since I can't really use this port easily), but things still don't seem to be working. When plugged in, the ipod sat there for maybe 10 mins saying Do not disconnect. Then the iPod updater window appeared, but it was frozen. Then after about 30 minutes or so the updater window appears to be useable, but the Update button is grayed out and the Name, Serial Number, Software Version and Capacity all say N/A. The obvious thing to do is Restore, but I'm a little nervous, at least right now I can use my ipod with the music I had loaded before all this happened, if I restore and still can't sync then it's just hosed.

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Help?!

It used to show that but now it simply freezes on the main menu screen. The "Do Not Disconnect" screen doesn't even appear. When it was freezing with the Do Not Disconnect screen the iPod wasnt being recognized by iTunes or as a drive on the PC. When I connect it in my car i have no problems and can access the music like normal.

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Start here:
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IPOD Nano freezes when connected to computer

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