Ipod nano frozen with screen on

just had my ipod over 2 days. worked really fine and I was so pleased with it. but now...when i turned it on, it did not play the music. It is in pauze mode,and frozen. My pc does not recognize when i connect it. I tried several usb 2.0 ports but no response. I tried to restore (hold menu+play for 10 sec): no solution. I re-installed the software: no solution.
Anybody with ideas?
Also, when it was working i could not find the option button in the right bottom corner of the screen.
I think i'll just return it and have it replaced?

Jeff,
No. This was done whilst disconnected from the PC. I only connected to the PC to see if that would trigger the controls buttons. It's actually my sons iPod and he is pretty well despondent now. The only thing I can think of is to try and reset factory settings....what do you think?
The problem is that the unit was purchased in Japan and I am living in Bangkok. If it is a faulty unit then I will have to ask my Japanese business friend to return it on his next trip.

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