Ipod nano gets unknown error -48 when trying to restore

Hi All
My Ipod nano gets unknown error -48 when trying to restore and download the software update. Specifcally, when I connect my ipod, I get a message saying itunes cannot access the ipod and that I should restore it. I go the the ipod tab, hit the restore button and the download begins (approx 16mb). The download completes, and then I get this message :
There was a problem downloading the ipod software for the ipod "ipod". An unknown error occurred (-48).
Please help !!!!!

Even though not specifically listed, try the steps here:
http://support.apple.com/kb/TS1372
If you know someone with an XP windows machine try the reset utility on their computer.

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