IPod Nano is Non-responsive

I have had my iPod nano for a few weeks. A coule of days ago, it was playing a song then it started to get funny. The song slowed down and then froze. The controls became non-responsive but the screen stayed on and lit. I connected it to my computer and nothing happened. I left it over night (unplugged) and the screen was blank my morning. Plugging it in to my compter does nothing. Nothing happens. Does anybody know what can be wrong? I want to check before I call customer service.

I had the same exact problem. I tried all the same things and nothing worked. When I took it to my local Apple Store the determined that it was broken and non-responsive. They replaced it with a new one and the replacement is wroking GREAT!!! So, if you have purchased the iPod Nano within the last year then they should still replace it under the factory warranty.

Similar Messages

TS3474 ipod nano shows an responsive black screen

After reading a couple of articles regarding my problem, it seems like my ipod nano screen is basically dead and it doesn't respond to at all. I tried to connect it to my computer and I saw the icon on my desktop and it also appeared on my itunes as if it is OK. Everything seems normal except for the ipod screen. So I tried to reset through the computer and also manually by holding - and sleep/wake buttons. On my computer, it appeared that the device is being restored to factory settings.
I still want to know if it is just a screen? or it could be some software that needs to be reinstalled by Apple genius? Could this be a defective product from the factory?
Regards,
Ibrahim

The answer hasn't changed since June. Your iPod is not supportable here or by Apple since you attempted to repair it yourself.
Look for advice someplace like ifixit.com, find a competent 3rd party repair shop, or buy a new one.

Nano is non-responsive

Nano becomes completely unresponsive after a few seconds of when the unit is turned on. The unit is fully charged and I've tried the RESET option that seems to be the solution proposed for any problem someone experiences, but this didn't help. As this point, I guess the only solution is to get the unit repaired and give Apple more of my money ???
I honestly think that Apple has made more money in repair cost for the iPods than in the sale of the units themselves.

I honestly think that Apple has made more money in
repair cost for the iPods than in the sale of the
units themselves.
In which case buy some Apple stock, it was up 12% yesterday on a 40% increase in iPod sales from the same quarter last year. With your thinking that's gonna mean huge increases in income for the company in iPod repairs and loads of money in stock appreciation for those shrewd enough to buy the stock.
Now did you come here to whinge or do you really want some help?
If the answer is yes, more data is required to assist you which I'm happy to do. How old is the nano? Has it worked like this out of the box? Have you had it from new? Have you done anything to it recently which may have effected its behaviour? Are you using it on a mac or a win pc? Did you reset or restore?
Your call.

TS2771 my ipod screen is none responsive and it is asking for activation required

my ipod screen is not responding and it is asking for activation required we have tryed the restart procedure but it just gose back to the same screen

Try here:
iOS: Not responding or does not turn on

Ipod nano 4th generation, 8gb dead?

Hi, First of all, of course my problem is that I can't turn on or even charge my ipod nano 4th gen. I did everything that people said to do: Press and hold the menu button, and the round button in the center, toggle the switch, and plug it in to my computer..but none of them work. Should I contact Apple by email? Should I go to the nearest Apple store? Is there anything else I can do to try get it back or is it gone forever? ... Thanks.

Hi charlietheunicorn19,
If your iPod Nano is non-responsive, you may want to try all the troubleshooting steps in the following assistant before taking it in for service:
Apple Support: iPod nano (4th generation) Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/nano4gen/
Regards,
- Brenden

Can't transfer podcasts to iPod nano

I've read several similar problems of being unable to transfer podcasts from iTunes to an iPod nano, but none of them seems to help. I've tried the 5 R's (reset, retry, restart, reinstall and restore) with no success. The latest versions of the iTunes and iPod software have been installed. I've tried all 3 options for transferring podcasts to the iPod (update all automatically, update selected automatically and update manually), and none of them work. The only problem I've noticed is that when I try to set it to manual update and press OK, I get an error message saying (I can't remember the exact words) that it can't be done because I don't have sufficient privileges, but I'm using the Administrator account and besides, the next time I look at Options the correct selection has been made - but the drag and drop method doesn't work in this mode. Is there anything I haven't tried? Is there something wrong with the iPod?
Dell 4600 Windows XP

It appears as if I've solved the problem, thanks to a reply to another post (sorry I haven't got time to try and find it). It involved going to the iTunes store and downloading the free download (song) of the week. Unfortunately, it also involved giving my credit card number, which I don't like to do. Anyway, after downloading this song my iPod appeared to have all of the podcasts which were previously only in iTunes. I have no idea why this worked, because it didn't in the post I mentioned.

FAQ Richiamo iPod nano 1g

Visto che il thread italiano sul richiao ipod nano è diventato molto popolare, e che tante persone non hanno tempo/voglia di leggere tutti i post, cerco di ricapitolare in questo nuovo thread alcune delle domande più chieste, con relativa risposta!
Ho aderito al programma, il mio status è ancora "Empty box shipped", cosa devo fare?
Solitamente la busta arriva a casa in un tempo medio di 10/15 giorni, ma su questo forum alcune persone hanno raccontato di averla ricevuta anche dopo oltre un mese. Da alcune testimonianze la migliore soluzione al momento sembra quella di chiamare il supporto apple(NON al numero a pagamento ma alla express line, spiegherò più avanti), chiedere di farsi chiudere la pratica e di aprirne un'altra, sperando stavolta di essere più fortunati nella ricezione della busta
Ho ricevuto la busta, cosa devo fare?
All'interno si trovano delle istruzioni su come spedire inidtero la busta CON SOLO L'IPOD NANO.
Ho spedito la busta, cosa succede adesso?
Il giorno lavorativo successivo alla spedizione l'ipod raggiunge l'olanda, centro europeo apple.L'ipod viene ricevuto, viene "identificato il problema" e viene programmata la sostituzione del prodotto.
Ho ancora il mio status fermo al passaggio1.
Passano di solito 7/10 giorni prima che il vostro stato di riparazione online venga aggiornato. Qualche volta non viene nemmeno aggiornato, quindi il consiglio è fare riferimento sulle mail che ricevete da apple.O al limite chiamare di nuovo apple tramite express line
Come chiamo apple(NON SPENDENDO)?
In Italia abbiamo un numero a pagamento, e il tempo di attesa è lungo, quindi onde evitare di spendere un patrimonio e ottenere risposte insoddisfacenti, la soluzione è cliccare qui https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=PF3, scegliere ipod nano->domande non tecniche->domande siullo stato della riparazione, mettere il vostro numero di cellulare e aspettare di essere richiamati. (grazie a qw3rty per la segnalazione)
Quanto tempo ci vuole per la spedizione del nuovo ipod?
I tempi sembrano essersi parecchio ridotti, passa circa una settimana dal prodotto di sostituzione in sospeso al prodotto di sostituzione spedito. Fa fede la mail dell'avvenuta spedizione che apple vi manda.
Ho ricevuto la mail, ma il codice di tracciabilità non funziona.Perchè?
Semplicemente perchè dall'inizio dell'anno apple ha deciso di cambiare metodo di spedizione dell'ipod sostitutivo, utilizzando la semplice posta ordinaria. Non è stata cambiata la mail, che rimane essere quella standard utilizzata per tutte le altre spedizioni, ma NON per questa. il numero di tracciabilità è pressochè inutile, ma POTREBBE servire in caso di NON ricezione o MAL ricezione del pacco.
Quanto tempo serve per ricevere l'ipod?
NON sono assolutamente due giorni lavorativi come specificato nella mail, anche se sembra che ogni mail venga spedita almeno uno o due giorni dopo l'effettiva spedizione del pacchetto. I tempi di ricezione non dipendono da apple, ma dalle nostre "fantastiche" poste italiane
Devo firmare per ricevere il pacco?
Assolutamente no, il pacchetto è spedito con posta ordinaria, e viene dunque trattato come una normale lettera. Vi verrà lasciato nella cassetta delle lettere dal postino
Non è pericoloso?
E' un giudizio personale, purtroppo si sono già verificati casi di furto dell'ipod contenuto all'interno del pacco
Cosa fare in questi casi?
Contattare apple, dare il proprio numero di pratica e di spedizione e raccontare l'accaduto. Probabilmente vi verranno richieste delle foto dell'imballaggio vuoto, dopodichè verrà programmata una nuova spedizione di un nuovo ipod a casa vostra, stavolta con corriere espresso.
E se non ricevo il pacchetto?
La risposta a questa domanda non esiste al momento, apple dice di aspettare, qualcuno consiglia di far passare giorni e di mettere poi il tutto in mano agli avvocati. Spero che non ce ne sia davvero bisogno.
Non mi resta che augurare buona fortuna a tutti, spero che riceviate il vostro nuovo ipod 6g!

Se le poste italiane fanno pena certo apple non poteva saperlo...essendo che si tratta di una sostituzione gratuita di circa 4-500 MILA unità (se non milioni!) su 4-5 mila veri ipod difettosi e a rischio, di certo credo che non ci si possa lamentare per i ritardi.
Non credere anche io sono in attesa dal 4 di gennaio, giorno in cui mi è stato spedito l'ipod che ancora non ho ricevuto, ma di certo non sto qui a lamentarmi a vuoto.
La apple ha già dimostrato che in caso di scomparsa o furto dell'unità sostitutiva, provvederà ad inviarne un altra, come ha già fatto con un paio di persone di questo forum non so se ve ne siete accorti...
Il fatto è che il problema sorge nelle poste del nostro amato paese. Un pacco spedito via posta prioritaria come i nostri ipod, se inviato e trattato correttamente dovrebbe essere ricevuto in 3-4 giorni lavorativi! che colpa ha apple se, visto che si è trovata a dover regalare qualche milione di euro di metariali per un migliaio di unità difettose, ha voluto risparmiare non chiamando in causa corrieri privati i cui prezzi non sono certo vantaggiosissimi su centinaia di migliaia di spedizioni, non credete?
Ma visto che a quanto pare alcuni scrittori presenti su questo forum si credono grandi economisti e avrebbero DI CERTO risolto molto meglio la situazione, li invito a laurearsi il prima possibile ed a chiedere il posto di lavoro necessario ad apple per essere in grado di gestire loro tutte queste cosette facili come una campagna di ritiro di device vecchi di 6 anni, i quali la maggior parte non funzionava perchè magari era capitato in mano ad un possessore dissennato e non per difetti di fabbricazione, ma nonostante tutto a quei padroni dissennati è stato regalato un device nuovo nuovo da 140 euro...bah
Poi vi chiedete come fa l'italia ad andare a rotoli se poi dopo 2 settimane andate nel panico perchè non vi arriva il pacco! fate caso ad una cosa, quante volte il postino consegna la posta al vostro condominio durante la settimana...onestamente io mi trovo in una città, non un paese e l'ultima volta che il postino ha consegnato qualcosa è stato lunedì 10 gennaio!...allora mi chiedo, il problema è di apple o delle poste italiane? come poteva mai sapere la apple che nella mia città gli uffici postali fanno cag**e e che il pacco mi restava in giacenza per più di una settimana?
saluti

My ipod nano keeps flashing off and on, wont take a charge,and when connected to usb the pc screen reads "damaged storage" already did reset. wont stay connected long enough to do factory reset.. what can i do next?

Nano ma.lfunction

Hello tacole,
I would be concerned as well if my iPod nano was not responsive. I found a resource that I think would help in a situation like this.
I recommend following the steps in this troubleshooting assistant for your iPod nano model if possible:
iPod Troubleshooting Assistants
http://www.apple.com/support/ipod/five_rs/
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

I have an ipod nano 2nd generation with a non responsive click wheel

I have an ipod nano 2nd generation with a non responsive click wheel. I have fully charged it tried resetting it and on two different computers with the latest iTunes I have restored it with the latest firmware then moved it to hold and off hold held in the menue button and select button for 10 seconds but all I get is a screen where I select the language but cant get any response from the scroll wheel.
The hold button is working (I see the lock icon go on and off) I have done the restore procedure and then reset many times but no good I am wondering if I should open it up and disconnect the battery for 30 seconds.
I would appreciate any advice thanks in advance. (This is my Daughters ipod mine is an 8 gig one.)

You need a newer model iPod, a 4G or 5G. The 2G can only go to iOS 4.2.1

TS1382 4th gen iPod nano wheel and buttons still non-responsive after all t-shooting suggestions performed.

Hello all,
My beautiful 1 year old daughter pull my nano off a Bose speaker dock and ever since the wheel and buttons have been non-responsive. I've tried a rest and all troubleshooting steps with no luck. Does anyone out there have any other suggestions? Thanks.
Mike

Mine is no longer responding to anything but when it's connected to the computer, it will restore and sync, but I cannot turn it off, play music or anything else and I would really like to know a solution for this as well!

Non responsive/entirely frozen iPod.

[Its one of second generation nanos]
So, I was playing music on my new iHome. I paused it so I could change the song, when it became totally non responsive.
I put in its USB cable, and iTunes didn't even register that it was plugged in. I tried the 5 Rs, and it didnt do anything.
The hold wont work, it wont restart, it's completely frozen.
I really don't want to go down to the Apple store... Can anyone help?
Windows XP Pro

Welcome to Apple Discussions!
Try resetting your iPod using the steps listed here...
http://docs.info.apple.com/article.html?artnum=61705
It may take several attempts. That article also has tips if your iPod won't reset.
If you can't get it to reset after several attempts, then you may need to just disconnect the iPod and wait for the battery to drain.
btabz

TS1425 My nano has been corrupted! Won't torn off or on...has a weird smoky color screen that is non-responsive.

My nano has been corrupted! Won't torn off or on...has a weird smoky color screen that is non-responsive. Any ideas?

You'll probably need to take or send your iPod in for service either to Apple or a third party repair company.
B-rock

When playing games on my iPod touch. Some are stutters and non responsive

Trying to play games on my iPod touch and they are slow, stuttery and non responsive. iPod software is up to date

Do the games require an internet connection? If so then maybe slow connection.
otherwise:
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

I lost my iTunes library on my pc when the hard drive crashed. None of the data on the drive was recoverable and I did not have a backup. How can I get the music that resides on my ipod nano (4th generation back onto the new hard drive on my pc.

I lost my iTunes library on my pc when the hard drive crashed. None of the data on the drive was recoverable and I did not have a backup either locally or on the cloud. Much of the music is from old vinyl and podcasts which are no longer available.
How can I get the music that resides on my ipod nano (4th generation) back onto the new hard drive on my pc.
I have been reluctant to install iTunes on the new hard drive out of fear that I will lose all the contents on the ipod if I try to synch to the new hard drive.
Help!

No backup is a huge mistake.
You can redownload some itunes purchases in some countries:
Downloading past purchases from the App Store ... - Apple - Support

I recently purchased an IPOD NANO 6th gen. I have a large library of music on my PC (non MAC). How can I sync my music files from my PC to my IPOD NANO?

I recently purchased an IPOD NANO 6th gen. I have a large library of music on my PC (NON MAC). How can I sync my music library from my PC to my IPOD NANO. I use Windows Media Player to hod my music files.

Install iTunes and import the Windows Media Player library to it.
(63922)

IPod Nano is Non-responsive

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