IPod nano locked with folder and exclamation

I have received today a new iPod nano and it has worked just for an hour. In the middle of a transfer from my pc it got locked. I tried everything but to no avail. It doesn't reset pressing select and menu and it doesn't restore with iPod updater, because it cannot write to it. All I see is the folder with an exclamation mark and the support page ("www.apple.com/support/ipod"). So I am lost.
Any help?

If you put it in disk mode, then try connecting to the computer and restoring.
Also, see this...
http://docs.info.apple.com/article.html?artnum=61711
Merry Christmas
btabz

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Ipod keeps resetting itself with folder and exclamation point.

Well, I was listening to some music one day when my ipod just shut off on me.
I reset it because it wont turn back on and it shows me the apple emblem and then a folder with an exclamation point and then shuts off. It will do this as long as I am willing to stand there and keep pushing any button.
At one point and time it would actually make an audible spinning sound and then come to a halt and repeat that over and over again.
I tried charging it and nothing changed.
I tried hooking it up to the computer and the computer does not even recognize it being connected anymore.
Could a bad/corrupted song possibly ruin the ipod? Anything suggestions as to what my problem may be?
Thanks in advance!

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Will ipod nano work with itunes and windows 8?

I am having trouble putting audiobooks from itunes on my ipod nano. I have the 7th generation ipod and windows 8. I have managed to put music and a couple movies on it but no luck with the audio books. Please help! Thank you, Lori

Yes. All model iPods should work with the newest version of iTunes.
B-rock

My nano displays a folder and exclamation point

please help me solve my problem and tell me what to do any help is appreciated
Thanks, John

Hello John,
Check out this detailed post about this same problem, and see if the suggestions work.
Also, there is an Apple article about this.
iPod displays a folder icon and exclamation point
Hope this helps!

Ipod nano connecting with facebook and twiter

Can i download facebook in my ipod nano???

If you put it in disk mode, then try connecting to the computer and restoring.
Also, see this...
http://docs.info.apple.com/article.html?artnum=61711
Merry Christmas
btabz

TA44551 My 1-year ipod nano locked up and would not start overnight. The on/off button will not work and stopped holding charge. No water damage, no fall, nothing unusual. I restored it (twice) but it will still not hold charge and on/off does not work.

My 1-year ipod nano locked up and would not start overnight. The on/off button will not work and stopped holding charge. No water damage, no fall, nothing unusual. I restored it (twice) but it will still not hold charge and on/off does not work. I tried to restore it again and charged it in three different locations with different cables. etc but nothing. Suggestions?

- After charging for 1/2 hour or so, does iTunes see the iPod? If yes, restore the iPod from backup.
- If no, se if placing the iPod in recovery mode will make it visible so you can restore the iPod. For recovery mode see:
iPhone and iPod touch: Unable to update or restore

My ipod nano is no longer recognized by itunes after I installed windows 8.1. The ipod nano still is recognized and works with a Windows 7 computer

My ipod nano is no longer recognized by itunes after I installed windows 8.1. The ipod nano still is recognized and works with a Windows 7 computer

Hello, Pete.
Here is an article I would recommend going through when an iPod is not recognized by iTunes or the computer.
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Usually the resolution is updating the Apple Mobile Device Driver. See the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H.

Ipod Nano Compatibility with Ipod Universal Dock and Remote

I have an 8GB Black 2nd Gen iPod Nano. I want to connect it to my stereo. I was told that the Apple Ipod Universal Dock would be a good solution.
http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?mco=6C0 4E07A&nplm=MA045G/C
The website says that it is compatible with my nano, so no big deal right? I just wanted to make sure it would work fine with my iPod nano before I went and bought one. Does it come with the AV cable to connect the dock to my stereo / tv? DOes the dock have a graphical menu interface like some of the third party docks/remotes have?
Also, will the Apple Ipod Remote work with the universal dock?
http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?mco=BB5 E48CD&nplm=MA128G/A
The apple store website says that everything will be compatible, but I wanted confirmation from someone who has actually owned this or knows about this.
Can you offer any better docks/remotes ideas?
Acer Aspire AMD Sempron , 512MB, 60GB,15.4" Widescreen, XP Home Edition Notebook, AS3004WLCi - LX.A5505.A74 Windows XP

I was looking at the review CNET had for that Kensington dock.
http://reviews.cnet.com/mp3-player-accessories/kensington-entertainment-dock-500 /4505-6519_7-31631868.html?tag=uolst
I had a question about part of the review though, I am not sure I am understanding it correctly.
"We were impressed by the remote's ability to take control of our iPod; most of the third-party iPod-dock remotes we've seen only pause the music or video, skip tracks, and adjust the volume, not browse the menus. That said, the Entertainment Dock still isn't perfect. When you navigate the menus, your TV screen will be blank, so you must rely on the iPod's screen for your visual cues. Our other gripe is that the remote seems cheaply designed: The buttons on our review model looked misaligned (if usable), while the battery cover was annoyingly difficult to pry open. We got about 30 feet of range from the remote, which is more than adequate for most living rooms."
So this means that even though the remote can navigate the menus on the iPod, you wont be able to see what you are doing unless you go to the screen of your iPod?

HT1386 I just reinstalled my windows operating system and decided to put on windows 8. After loading all of my music back into a freshly installed itunes, my 4th gen ipod is not recognized by itunes. My 1st gen ipod nano works with no problem. Help!

reinstalled my windows operating system and decided to put on windows 8. After loading all of my music back into a freshly installed itunes, my 4th gen ipod is not recognized by itunes. My 1st gen ipod nano works with no problem. I can eliminate any problems with the cable and connection.
I've stopped and started the service, and also have performed cold reboots.
Nothing seems to have helped the situation.
Help!

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
iTunes for Windows: Device Sync Tests
Have you tried on another computer to help determine if you have a computer or iPod problem?
The iPod Classic uses different drivers than the Nano

My iPod Touch 5th generation says disabled connect to itunes but when we connect to itunes it says on itunes that the ipod is locked with a passcode and to go onto the ipod and type in the passcode to proceed. What do I do

My iPod Touch 5th generation says disabled connect to itunes but when we connect to itunes it says on itunes that the ipod is locked with a passcode and to go onto the ipod and type in the passcode to proceed but the ipod is still locked. what do i do?

http://support.apple.com/kb/HT1212

One of the episodes that i had on my IPOD NANO 8GB was removed off when i put a new episode of that tv show that i bought and put it on my IPOD NANO 8GB. How do i get the first episode that i bought back on my Ipod Nano 8GB with the new episode on it?

I had an episode of a tv show series on my IPOD NANO 8GB. I just bought a new episode of the tv show and I went to put it on my IPOD NANO 8GB and it removed the first episode off my IPOD NANO 8GB. Now, all I have is the new episode of the tv show on my ipod and I can't get the other back on there. How do I get the other episode that I had on there first back on to my IPOD NANO 8GB with the new episode on my ipod? Please Help Soon.

Hello Lisa,
Double check your iPod's sync settings from under it's TV Shows tab in iTunes. Make sure it is not set up to sync only unwatched episodes.
B-rock

Does the ipod nano come with Apple Earphones with Remote and Mic

does the ipod nano come with Apple Earphones with Remote and Mic

Click on the Ipod gray tab at the top of this site. There you will find all the information you need about the model iPod you wish to purchase.

I have an iPod nano v4 or 5 and when I connect it to my Hyundai Santa Fe I get an iPod loading error message. The cable came with the car when I purchased it and the dealer was able to get it to work with his newer ipod. Please advise.

I have an iPod Nano v4 or 5 and when I connect it to my Hyundai Santa Fe I get an iPod Loading error message. The cable works with the dealer's iPod which is a newer model. The cable came with the car when I purchased it. Please advise. Thanks.

Hi Bander Bunny!
I have a couple of articles that should be able to help you troubleshoot this issue a little further. You may want to try uninstalling and reinstalling iTunes first. This has to be done in a specific manner, and this article can help you do that:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
Another option is that you may want to try syncing your iPod nano manually. Here's is an article that pertains to manually managing the content of your iPod nano:
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/ht1535
It's also possible that this issue resides with your iPod nano. Here is a website that will help you troubleshoot the iPod nano:
Apple - Support - iPod Troubleshooting Assistants
http://www.apple.com/support/ipod/five_rs/
Thanks for using the Apple Support Communities. Have a good one!
-Braden

Is new software around for Ipod Nano 5G with the Nike sensor and Polar wearlink HeartRateMonitor to get spoken feedback on heartrate-zone, so you get a warning if your heartrate is higher or lower than the predefined range.

I have:
Ipod Nano 5G with Nike+ sensor and Polar wearlink Heartrate monitor:
works fine, linking is easy, but....
Software is rather minimal: Heartrate is on the screen and you get feedback when the center-button is touched.
To get better results, more functions would be useful, like defining a heartrate zone (like Polar`s own-zone) and automatic spoken feedback if the heartrate is out of the pre-defined range. Also automatic spoken feedback on actual and average heartrate every pre-defined time-interval would be very useful: like the spoken feedback on distance and actual pace I get on my Iphone with Nike+GPS
Anyone have any suggestions ?

I have the same issue! I purchased a nano 6th, polar hrm so I could run and receive spoken feedback when my heart rate was outside my preset zone. My suunto t3 used to beep when outside the preset zones. Automatic, periodic beeps or spoken feedback is the most important information to receive during exercise. I hope apple can update the software to add this simple yet critical feature.

How do I sync my iPod nano 7 with my HP Laptop and 4s iPhone?

How do I sync my iPod nano 7 with my HP laptop and my iPhone 4S?

You posted in the iPad forum instead of the iPod forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
 Cheers, Tom

IPod nano locked with folder and exclamation

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