Ipod nano lost all songs- tried to restore and wont

Hi, I hope someone ca help me.
The ipod nano lost songs. when connected to itunes- all songs seemed to be able to be loaded onto the device- but once disconnected they were not there.
Then tried to restore (didn't need update) and it said that it wouldn't restore because ipod files are used by another application- (not that I am aware???)
I did the diagnostic test thing and it said:
Intel(R) 82801DB/DBM USB2 Enhanced Host Controller - 24CD , PCI bus 0, device 29, function 7. WARNING: problem with device.
Obviously a problem with device.....Any clues- in very simple english- as I am a beginner- it took me hours to find this discussion forum!!!

"all songs seemed to be able to be loaded onto the device- but once disconnected they were not there."
This Apple knowledge-base article may help address that issue.
Windows confuses iPod with network drive.

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*http://support.mozilla.com/en-US/kb/Uninstalling+add-ons
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Ipod nano lost all songs- tried to restore and wont

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