IPOD nano not detected by updater software or Itunes

Well, what a struggle. I've spent the last 3 nights trying to get this inanimate lump of plastic to work, which I bought earlier this week. Synopsis is that windows can see the ipod, but neither Itunes nor the Ipod updater can. Frustratingly I had a flicker of success for 10 mins when Itunes recognised it and all was well, but now nothing at all.
Computer is XP with SP2 and all latest updates
Downloaded latest Itunes and Ipod updater from Apple site.
Is this a common problem, or have I got a bust nano ?
Thanks for any help.

Mark
Thanks for your reply, but yes I am using the high speed usb ports on the back of the computer. Frustratingly I cannot restore the ipod as the ipod updater reports a "cannot mount ipod" error when I try to do so. Yet I can see the nano as a drive in "My Computer". Its all very frustrating.
IBM Windows XP

Similar Messages

Ipod nano Not detected in my computer or itunes

Okay, first off, I have tried several different things to correct this issue, and NOTHING has become remotely helpful.
My computer doesn't even make the little "ding" sound that I get with all my other usb devices upon plug in. The ipod will be charging and nothing else, nothing in device manager, my computer, itunes and wherever else it is at. The Ipod was given to my by a friend who moved away a few weeks ago, and I finally got the charger yesterday. The ipod can play songs and what-have-you but will not connect to the computer in anyway but to charge. Resetting does NOT work, I repeat, it does NOT work.
I cannot restore it as it doesn't even get detected by anything on the computer. The cord is NEW so it is not that, all the usb ports WORK so it couldn't be that, and it is not my computer as I tried on a laptop and another desktop. I refuse to send it in for repairs as I do not wish to spend money on something I haven't even got to use, and would be extremely upset to get it sent back saying it's faulty. :/
Oh and itunes is the latest version.
READ THE WHOLE THING BEFORE OFFERING HELP.
I will not read anything mentioning resetting, ports, computers, cable and all the stuff I have ALREADY tried.

How can I give a detailed description of everything
Well, you wrote you would not read any posts if you have already tried something so anyone responding would need to know exactly what you have tried.
Have you restarted the *iPod Service*?
"1- Quit iTunes.
2 - Right click on My Computer/Computer and click Manage. If Windows requires your permission to continue, click Continue.
3 - Click the plus symbol to the left of Services and Applications.
4 - Select Services listed under Services and Applications.
5 - Double click iPod Service in the right hand panel.
6 - Click the Stop button under the General tab and leave the iPod Service Properties window open.
7 - Connect your iPod and wait until it is visible in My Computer/Computer.
8 - Click the Start button in the iPod Service Properties window.
9 - Open iTunes."
Check your registry keys -> A computer that is running Windows XP cannot detect a USB thumb drive, an Apple iPod, or an external hard disk drive
The ipod is obviously on a working cable if it can charge form the usb.
Not necessarily.
A USB cable has 4 pins, 2 for power and 2 for communications/data transfer.
Don't even need the 2 comm lines for it to charge.
they will force me to pay too much for a new one.
They won't "force" you to do anything.

Tried everything i can find, ipod nano not recognized by win explorer or itunes.

ipod nano not showing in windows explorer or itunes. tried every fix i can find, still won't connect. It will connect to another computer, but don't want try a factory restore, it may not work and i lose all my music.

Hey pepperfromnl,
Welcome to Apple Support Communities! I'd take a look at this article:
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/ts1369
It'll guide you through troubleshooting steps to resolve the issue and get your computer to recognize the iPod nano again.
Best,
David

IPod Nano not recognized on Windows 7 or iTunes

I just bought an iPod Nano. Windows 7 and the latest iTunes 10.6.3.25 does't recognize my iPod. Windows also did not ask me for my iPod name when plugging in the 1st time. Please help.

What have you tried so far in terms of troubleshooting this issue? Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC?
What happens if you try to reset the device with it still connected to the PC?
How to reset iPod
Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
Have you carefully worked through each and every single suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

Ipod nano not detected ANYWHERE

Ipod nano, 1st generation, is not detected ANYWHERE - not in itunes, my computer. I bought a new USB cord and it didn't help. The weird thing is I can charge the ipod on my car/cigarette lighter charger.
I have tried resetting, putting it in disk mode, toggling the hold switch repeatedly, reinstalling itunes after updating it...WHAT IS GOING ON?

Have you seen these articles and followed all of the recommended troubleshooting steps?
iPod doesn’t show up in My Computer or in iTunes
iPod is recognized by Windows but not iTunes
iTunes 7 doesn't recognize iPod
Fast user switching on a Windows computer is not supported for iPods
-Kylene

Ipod nano not detected in windows XP but getting recharged thro USB

As i said, i have connected my ipod nano (4GB) to a usp port but its not getting detected either in windows explorer or itunes, nut strangely, its getting recharged.
I checked with different USB ports in same machine and in other machines, i tried diffrent USB cable, but no help
Please help

Do you have high speed USB ports? right click my computer>manage>device manager>plus sign on USB controllers...What your looking for os usb2.0 or enhanced host controller.

6th generation ipod nano not shown in windows 8 or itunes

ipod nano briefly appears in windows then disappears and is not shown in itunes at all. I get error message saying "an ipod has been detected, but could not be identified properly" Have re-installed itunes, reset the ipod and restarted the laptop many times. Any advice please?

I've spoken with Apple and here is their response (worked for me). You need to uninstall not only iTunes, but also (in this order):
1) iTunes
2) Apple Software Update
3) Apple Mobile Device Support
4) Bonjour
5) Apple Application Support
Then you restart your computer. Then you install the latest version of iTunes (which will reinstall all those things you uninstalled). Then you restart your computer again.

Ipod nano not rcognized in windows 7 or itunes

When i plug my ipod into usb on windows 7 machine it is not recognized anywhere.
However it does charge.
Thank you for any help.
OfferHope
MB

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
Also try on another computer

Am trying to sync my new 3gs to itunes.Says "iphone in recovery mode.Must restore the iphone before it can be used with itunes" Am worried bout doing this as phone came with a note saying " Do NOT restore or update software on itunes when asked otherwise

Am trying to sync my 3gs to itunes,keeps coming up with a notice saying! iphone in recovery mode. Must restore the iphone before it can be used with itunes.
Am really worried about doing this as the phone came with a note enclosed saying "Do NOT restore or update iphone software on itunes when asked to otherwise unlock will be lost"
Is it safe for me to restore or will it block my phone?
Can anybody help me please?

Sounds like you purchased a phone that was hacked to run on a network other than the one it was originally locked to.
Where, exactly did you get this phone? If it's already in a state where it says it must be restored, you don't have a choice. If the phone was hacked, it will be re-locked to the network it was originally locked to. ONLY the carrier it is locked to can legitimately authorize unlocking the phone.

IPod touch AND iPod classic not detected by Windows 7 or iTunes, but both are charging fine via USB.

I already tried uninstalling and reinstalling all the Apple software on my computer but that didn't help whatsoever. Both devices are fully charged, and I have tried different cables and USB ports, but to no avail. When I check for the driver software in my Device Manager (in various categories, but most importantly, the Universal Serial Bus controllers), it doesn't appear, so I figure that might be the basis of the problem. Is there somewhere that I can download the driver since it's not automatically installing when I plug in the iPods?

Do the USB ports work for for other devices?

Ipod Nano not showing in my computer or iTunes - have done everything?

I am running Windows XP Home Edition on a Dell Inspiron 8500. I have done and checked everything including running Windows Installer Cleanup Utility and reinstalling iTunes 8; resetting ipod which works fine; checking IEEE 1394 card. One thing that doesn't show is in Device Manager/UBS Controllers it doesn't show it connected not even as a mass storage device. I have worked on this stupid thing all day and now it's 11:30 pm and still not working. It seems like there are a lot of people with the same problem. Someone please help. I don't know what to do next.
I also have a ipod shuffle and it doesn't see it either; however, it does see it and work under Windows Media Player, but the Nano doesn't work there either.
HELP PLEASE

To reset iPod, iPod (scroll wheel), iPod (touch wheel), and iPod (dock connector)
1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Play/Pause and Menu buttons simultaneously until the Apple/iPod logo appears, about 6 to 8 seconds. You may need to repeat this step.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.
If you are still unable to reset your iPod, use only one finger from one hand to press the Center (Select) button, and one finger from the other hand to press the Menu button.
When you reset iPod all your music and files are saved, but some customized settings may be lost. Date and time is preserved (unless the iPod reset itself because it had no power and then was reconnected to power). Other customized settings, such as Bookmarks, On-The-Go Playlists, Shuffle, Backlight timer, and so forth are preserved from the last time the hard drive turned on.

(Another) iPod nano not being detected by iTunes

My replacement 4GB nano is not recognized by iTunes (I have the latest version 6.0.5). It is recognized in My Computer (D:); however, when I try to run iPod Updater (either 3-23-06 version or 6-28-06 one) I either get an iPod service error msg, an iPod internal manager error or it hangs and does nothing while trying to initialize. iPod Service is running and I've also reinstalled the COM I/F for iPod Service. I've disabled the 'switch user' feature (running XP). Could connecting my iPod before loading the later Updater software caused this?
Any suggestions?

O WOW! i had this same problem and i had to call the apple store and was on the phone for 30 minutes while they helped me alot! what you have to do is reformat your drive! so you are going to go to start and on my computers you are going to right click and then hit manage!ok now you are going to have to find where your ipods format is and make sure it says healthy! i dont remember what to do next but if someone remembers help me finish! now your ipod isnt broken so dont freak because i had this same thing! but if you need help call 1800apple and they are so nice and will help you!! and then you might want to post better instructions because this happeneed a week ago and i forgot how to do it~~

IPod Nano with 1.1.1 software update and iPod Radio Remote

I currently have iPod Nano with 1.1.1 software update and iPod Radio Remote, but even after the update I do't get the radio option to appear in the main menu or music menu, with the option in settings turn ON. Why isn't this thing working?

hiya!
just doublechecking something. are you connecting the remote directly to the nano, or are you connecting it to a Dock and putting the ipod in the dock?
love, b

6681 not getting detected by update software

the 6681 is detected by PC suite but not by the update software..plz help me on this

First go to www.nokia.com/softwareupdate and enter your product code (should be found on the back of the device) and check if there is any new SW upgrade for your phone.
If no, then NSU might not get this.

Ipone or ipod is not detected by itunes unless itunes is updated to a newer version. however whenever i restart my computer it seems itunes uninstalls itself or something. in order to sync anything to my phone i have to reinstall itunes. help please

both my iphone or ipod is not detected by itunes unless itunes is updated/reinstalled. however whenever i restart my computer it seems itunes uninstalls itself or something and in order to detect my phone it needs to be reinstalled all over again. why is itunes uninstalling itself on my mac when it is restarted?

snow leopard.
Okay. In that case try the following document:
Mac OS X v10.6: iOS device not recognized in iTunes after restart

IPOD nano not detected by updater software or Itunes

Similar Messages

Maybe you are looking for