Ipod Nano not showing in my computer or iTunes - have done everything?

I am running Windows XP Home Edition on a Dell Inspiron 8500. I have done and checked everything including running Windows Installer Cleanup Utility and reinstalling iTunes 8; resetting ipod which works fine; checking IEEE 1394 card. One thing that doesn't show is in Device Manager/UBS Controllers it doesn't show it connected not even as a mass storage device. I have worked on this stupid thing all day and now it's 11:30 pm and still not working. It seems like there are a lot of people with the same problem. Someone please help. I don't know what to do next.
I also have a ipod shuffle and it doesn't see it either; however, it does see it and work under Windows Media Player, but the Nano doesn't work there either.
HELP PLEASE

To reset iPod, iPod (scroll wheel), iPod (touch wheel), and iPod (dock connector)
1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Play/Pause and Menu buttons simultaneously until the Apple/iPod logo appears, about 6 to 8 seconds. You may need to repeat this step.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.
If you are still unable to reset your iPod, use only one finger from one hand to press the Center (Select) button, and one finger from the other hand to press the Menu button.
When you reset iPod all your music and files are saved, but some customized settings may be lost. Date and time is preserved (unless the iPod reset itself because it had no power and then was reconnected to power). Other customized settings, such as Bookmarks, On-The-Go Playlists, Shuffle, Backlight timer, and so forth are preserved from the last time the hard drive turned on.

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