Ipod nano not showing in windows or iTunes

I've just purchased a new 7th. gen Nano. I have a windows 7  laptop with iTunes 11.1.5.5 that is working fine with an ipod clasic.
When I plug the nano in it doesn't show up in itunes or windows file manager. The only place I can see it is under Device Manager where it appears under other devices with no driver installed. If I try to install a driver it fails saying "Windows found a driver software for your device but encountered an error attempting to install it, USB MAss Storage Device.Access is Denied'
Any ideas anyone please????

Hello there, Hermione.
The following Knowledge Base article provides great, in-depth troubleshooting steps for the issue you're describing:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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