Ipod nano recall 1st generation what do i do

ipod nano recall first generation what is the course of action

See the web page for further information.
Stop using the iPod nano immediately.
Best of luck.

Similar Messages

  • ITunes won't recognize iPod Nano (1GB, 1st generation)

    I have been having problems Sync'ing my iPod nano with iTunes, however, the more I read help articles and follow the steps, the worse the problem gets. (I'm on a PC using Windows XP)
    I've gotten to the point where I updated my iPod software in Disk mode (up until then it was being recognized only in Disk mode), but when iTunes failed to recognize it when not in Disk mode I preceded to restore my iPod to factory settings, as instructed in the help articles.
    Now, up until then, I still had music in my iPod, and I was being able to charge it and listen to my music even though I couldn't sync the iPod anymore. After restoring, I not only lost my music (which I was aware of), but it STILL did not fix my problem. So I started to get annoyed.
    I then noticed that my iPod was being recognized by My Computer, just not by iTunes, so I began to perform the steps indicated in the following article:
    http://docs.info.apple.com/article.html?artnum=93716
    I restarted my iPod service - no luck
    I removed iTunes - no luck
    I emptied my Temp directory and restarted...
    That's when iTunes stopped recognizing my iPod altogether, not even in Disk mode. Not only that, but it seems to have affected the iPod itself, since it won't turn off or exit Disk mode anymore. So now I'm scared of going though with any more steps on whichever "help" articles and making the problem even worse than it already is (if that's possible).
    The only other information I can provide is that windows is still recognizing my iPod, no problem, and when I connect my iPod, iTunes actually launches... but DOESN'T recognize a thing. So I ran a diagnostics using iTunes and here's what I got (iPod diagnostics):
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    INTEL_ D945GCL_
    iTunes 7.3.2.6
    iPodService 7.3.2.6 is currently running.
    iTunesHelper 7.3.2.6 is currently running.
    Current user is an administrator.
    The current local date and time is 2007-08-30 11:53:26.
    Connected Storage Devices:
    Unidade de disco, MAXTOR STM3160211AS, Bus Type ATA, Bus Address [0,0]
    Unidade de disco, MAXTOR STM3160211AS, Bus Type ATA, Bus Address [0,0]
    Unidade de disco, Apple iPod USB Device, Bus Type USB
    Universal Serial Bus Controllers:
    Standard Universal PCI to USB Host Controller. Device is working properly.
    Standard Universal PCI to USB Host Controller. Device is working properly.
    Standard Universal PCI to USB Host Controller. Device is working properly.
    Standard Universal PCI to USB Host Controller. Device is working properly.
    Standard Enhanced PCI to USB Host Controller. Device is working properly.
    No IEEE 1394 Host Controller found.
    Connected Device Information:
    IPOD (H:\), iPod nano running firmware version 1.3.1
    All green lights, and as you can see, according to iTunes, NO PROBLEM! Except that it won't recognize the iPod that the disgnistics says exists and reads... ?!?!?!
    If anyone could shed some light on my situation, i would be VERY greatful!

    My IPod Nano will charge when connected to my computer but it won't come up on My Computer or iTunes. So I can't update the songs. I've already tried reseting the iPod. Does anybody know what I can do to fix it.

  • Exactly what IPod's are being received as replacement for the recalled 1st generation

    Exactly what IPod's are being received as replacements for the recalled 1st generation one's

    6th Generation Silver Nano 8GB

  • Are AASPs allowed to charge customers that will qualify for the 1st Gen iPod nano recall?

    Are AASPs allowed to charge customers that will qualify for the 1st Gen iPod nano recall? There are no Apple stores in the Philippines, only AASPs. Early reports from customers claim that one of the AASPs is charging a 10% discounted price for the replacement. We need clarification from Apple if the AASPs are allowed to do this since this seems counter to what the replacement program is supposed to do. I will not name the AASP for now until I personally confirm the reports.

    There are no Apple stores in my country either, i went yesterday to one of those AASP but they didnt charge me or said anything about a price, just checked the screen, wheel and frame i guess to see if there was anything broken because they didnt turn it on. Confirmed the serial number, gave me a receipt and told me to come back in six weeks with the receipt to get my ipod back. I dont think they are supposed to charge you

  • Ipod Nano Recall Replacement

    Does anyone know what type of ipod they are replacing the recalled 1st generation nano's with?

    No. You'll need to contact Apple directly and see what's going on or let them know you still haven't received a return box or package.
    http://www.apple.com/contact/
    B-rock

  • My ipod nano of 3rd generation is not recognized for windows or itunes.

    Hello,
    One week ago, i bougth an Ipod Nano of 3rd Generation.
    And still cant get it work.I already installed the LAST version of Itunes. And when i connect my ipod, itunes doesnt recognize it, and in the taskbar in windows, it says, new usb mass storage, then i click, and start searching something, then it says that it havent been found, that i insert a disk with xp label.
    I had tried resetting and nothing.im using Windows XP Pro 2002, with SP2.
    What would be the problem please help me!

    I have the same problem except through Vista. If iTunes isn't on my computer everything is listed as fine in windows device manager but as soon as I install iTunes it installs a problem driver for the iPod and device manager lists it with a yellow icon with an exclamation mark. I have to do my syncing on my old XP machine

  • Can you connect and ipod nano 4/5th generation with and ipad to download music/update software

    Can you connect and ipod nano 4/5th generation with and ipad to download music/update software.
    If so how do you go about it and what equioment are you required to purchase.

    No you cannot.

  • I am about to upgrade my ipod. i want to give my old ipod nano to a friend. what do i need to do so they can use it on their computer?

    i am about to upgrade my ipod and want to give my old ipod nano to a friend. what do i need to do so thay can use it on their computer and create their own itunes account?

    Connect it to iTunes, select the Nano in the "devices" column and click "Restore". The warning window you get will ask you if this is what you really want to do.
    Your very lucky friend will essentially have it in the same condition as if she bought it new.
    One more thing: if you registered it in My Support Profile, make sure to un-register it. Only you can do that. Have your friend register it under her own Apple ID.
    Message was edited by: John Galt

  • Ipod Nano dosen't show what is song plaing now .

    Ipod Nano dosen't show what is song plaing now and volume.I see only empty display.I have reinstalled my iPod,iTunes software and reseted settings in my Ipod.But i have the same problem.Please halpe me.
    Fujitsu Siemens   Windows XP  

    Sorry to bother everyone I should have searched for it first! I found what was wrong. Thank you

  • Does anyone know if the IPOD Nano touch 6th Generation have videos+syncing?

    Hey guys my dad is gonna go to Dubai to get me an IPOD, and i need to tell him weather to get a 8gb or a 16gb, so if anyone knows if it has videos to preview.
    Plus i need DETAILED STEPS on how to sync music-photos-podcasts etc. to the IPOD Nano Touch 6th generation. Please help me
    Thank you

    Hello Battouty,
    And welcome to Apple Discussions!
    Does anyone know if the IPOD Nano touch 6th Generation have videos+syncing?
    No, you cannot sync videos to the 6G Nano.
    For help on syncing all other types of content, see the iPod's *User Guide*. It should be able to answer most of your questions.
    http://discussions.apple.com/category.jspa?categoryID=273
    B-rock

  • Ipod nano 4 th generation freezes when i put nike connector

    ipod nano 4 th generation freezes when i put nike connector. please help! I restarted, i updated, i restored it!
    thanks!

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore, go into Recovery Mode per the instructions here.

  • I heard about the iPod Nano recall over fire risk, I entered my info online a in said that I was eligible, but since early December I have not heard anything more from. In which time someone I know has sent off theirs and received their replacement nano?

    I heard about the iPod Nano recall over fire risk, I entered my info online and it said that I was eligible, but since early December I have not heard anything more from itunes/apple. In which time someone I know has sent off theirs and received their replacement nano already. Is there an email address I can email to request info? Would be much appreciated! Thank-you.

    use the info you got in the email and check your repair status on apple's website

  • I have ipod nano with 7 generation and I would buy a Polar Wearlink   Transmitter Nike  Plus to view heart beats . Is this product compatible with nano?

    I have ipod nano with 7 generation and I would buy a Polar Wearlink + Transmitter Nike+ Plus to view heart beats . Is this product compatible with nano?

    I have the same issue! I purchased a nano 6th, polar hrm so I could run and receive spoken feedback when my heart rate was outside my preset zone.  My suunto t3 used to beep when outside the preset zones.  Automatic, periodic beeps or spoken feedback is the most important information to receive during exercise. I hope apple can update the software to add this simple yet critical feature.

  • My ipod nano 4/5th generation goes black whenever i take it off my docking station?

    i just bought new docking station for my ipod nano 4th/5th generation but when i take my ipod off the docking station it goes black. the docking station plays my music from the ipod, gets radio and does everything very well but when i take the ipod off, its like the ipod has no charge, even though when its on the docking station it says it has full battery ? please help!

    Hey lissylouxxx,
    Thanks for the question. That definitely sounds frustrating, we'll need to isolate the issue further to determine if there is indeed a hardware issue with the device. Does the same behavior occur after charging the iPod with the included wall/usb charger?
    I highly recommend visiting the Support page for the iPod nano (4th and 5th generation), and specifically running through the troubleshooting assistant:
    Apple - Support - iPod nano - 4th and 5th generation
    http://www.apple.com/support/ipodnano/4th_5th_generation/
    Apple - Support - iPod Troubleshooting Assistants
    http://www.apple.com/support/ipod/five_rs/
    Thanks,
    Matt M.

  • 1st generation iPod nano recall

    I sent my 1st generation iPod away for recall, when do I get my replacement?
    It has been on this since February 4th
    Step 3 Return
    4 February 2012: Product replacement pending

    Submitted Request on Nov. 27
    Status changed (empty box) on Dec. 17
    ....  04- Mar -2012 still waiting the empty box  

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