Ipod nano replacement shipment failed! Help!

I've ordered a replacement product for the ipod nano 1st generation and FedEx made 3 delivery attempts. FedEx said they're going to ship the item back to the sender(Apple) and i want to know how to get it back?? help!

You'll need to contact Apple support and ask them that. They'll be able to provide you with the best answer.
http://www.apple.com/contact/
B-rock

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URGENTLY Ipod nano replacement problem, VIETNAM, HELP

Hi everyone,
I am from Vietnam. And I already informed the infomation for shipping replacement program to the address of Texas, Houston, USA by mistake. And the package already sent to that address. But my ipod nano is in Vietnam with me. How can I cancel this shipment. Because now I and my ipod in Vietnam, I will give it to Agent Future World to handle replace for me. But they suguest me that I have to cancel that shpt and they can hangle it to you. How can I do to fix this problem.
Anyone can advise me.
thank you so much
Best Regard
Phuong

I try to contact the number 800-275-2273, in my mail, but I received that no adviser is available. Hic hic. I am so confuse

My new iPod nano replacement isn't syncing with all my songs...

Like the title say, my new iPod nano replacement isn't syncing with a number of my songs. They aparently aren't the correct format, however they range from imported CDs to purchased music from iTunes... They all appear to be the same 'kind'. Infact, it looks like none of my library has synced. What could be causing this? (The library worked on two different iPod touchs and the 1st gen iPod nano)
Thanks guys!
-- I had an idea shortly after posting this to restore it to factory settings... It seems to have fixed it.

Theis is the iPod touch forum. I requested moderator move your post to the Nano forum.
BTW, my 7G Nano synces fine with my WIn 8 PC.

IPod nano 1st refused iPod nano Replacement Program because not boot to normal screen.

I am not strong in english.
I have iPod nano 1st and problem with battery broken. batterry in iPod make my iPod cover glass broken.
I claim to icare in chiang mai (Authorized Service Provider in Chiang Mai Thailand) but refuse because iPod can't boot to normal screen.
iPod nano Replacement Program must boot normaly.
I try to call 001800 4412904 (apple support) can't call no signal everytime,

Thanks!

Has anyone got there iPod nano replacement

Has anyone got there iPod nano replacement and is it a 6th gen or a referbed 1st gen? my replacement has be stuck on step 3 for about a week Pictures would be nice, Thanks

Im not complaining really I just really want to know what ipod i will get

IPod Nano Replacement UK Shipping?

Hey guys, new to this forum / community,
I was enquiring about my iPod Nano replacement, I shipped it on the 3rd so a Saturday by Royal Mail UK and I havent got a response yet, its been 4 business days and Im quite scared wonder if its been lost through the post. if it has been lost through post and I have proof of postage how would I go claiming it?
but anyway How long does the shipping take from Royal Mail to their HQ (Your personal experience)
Thanks

Wouldn't worry. Apple have been overwhelmed by people sending in their nano's and they are behind schedule.
I have been waiting for my box to arrive for about 3 weeks now!

I didn't receive my return box from Apple for the iPod Nano replacement as promised within 2 working days, did anyone else?

I didn't receive my return box from Apple for the iPod Nano replacement as promised within 2 working days, did anyone else?

UPDATE. Just spoke with an AppleCare representative, Apple has been inundated with requests for these iPod Nano replacements. They have fallen behind with sending out the return boxes in the 2 days they promised. I was told to wait an additional 2 days. She also said they were very surprised so many people still have their 1st generation nanos...
We have been an Apple family for years and trust they will do the right thing, they have always surprised us with their professional customer service and expect this situation to be the same.

I accidently gave the wrong address for the ipod nano replacement is there any way i can change it?

I accidently gave the wrong address for the ipod nano replacement is there any way i can change it?

The passcode is set on your phone, not by Apple.
If you're in the US, check craigslist for people who fix screens. Here in NY they go for about $80 and they come right to our office and do on the spot.

I lost my ipod nano,how can you help me on this?

i lost my ipod nano,how can you help me on this?

Unfortunately, there is no way to track or locate it. Report the missing item to your local authorities.
Reporting a lost or stolen Apple product
B-rock

TS1567 i just got a new iphone 5C and it wont show up on itunes under devices. my old iphone and my ipod nano both show up. help!

i just got a new iphone 5C and it wont show up on itunes under devices. my old iphone and my ipod nano both show up. help! i tried all of the apple 'solutions' and none worked. the only thing i did not do was delete and reinstall itunes because i did not want to lose anything

As you connect your ipod to iTunes, an option in the upper right of the screen will appear. When you click this, it will show the different menu for your ipod.

1st generation iPod Nano replacement program not working

On the support page from apple i can fill in the serial number, but it won't direct me to the next page to fill in my adres
Apple - Support - iPod nano (1st generation) Replacement Program

Rkid001 wrote:
I called AppleCare and they weren't much help.
Instead of calling Apple Care, call Apple Customer Relations (1-800) 275-2273. Wait for a human to come on the line and ask politely and firmly that you want to be transferred over to the Customer Relations department.

My country is not listed in 1st generation iPod Nano replacement program

Hello;
When I first heard about the replacement program, there were no Apple stores in Turkey. So I couldn't get my replacement. Now we do have an Apple Store in İstanbul. Last week I went there with my 1st gen iPod nano and explained them the issue, showedthe e-mail apple has sent to me few years ago about the replacement program and asked if I can get a replacement here. They said they have no information on such issue. Turkey is also not listed on the online. What should I do to have my replecement?

Rkid001 wrote:
I called AppleCare and they weren't much help.
Instead of calling Apple Care, call Apple Customer Relations (1-800) 275-2273. Wait for a human to come on the line and ask politely and firmly that you want to be transferred over to the Customer Relations department.

How to change shipping address of ipod nano replacement program

Way back in November 2011, around about the 12th, I submitted my iPod Nano to the replacement program. Since the 19th of November it has been simply showing up as "Product replacement pending".
I have had to move to a new flat in the last couple of weeks, and despite updating my Apple ID details with the new address. The replacement program still shows the shipping address as the old address.
How do I go about getting this shipping address changed? I don't want the iPod going to the old address as I will probably never see it again.

Pretty close. I managed to call them for free (effectively). By using the SayNoTo0870 website I was able to find a normal landline number for Apple that I could with the inclusive minutes on my iPhone calling plan. Eventually got through to a helpful young lady who tried to update the details with the help of an advisor from another group. Apparently the shipping information for the replacement program is held by the shipping company, in my case UPS. This is why the changes in my Apple ID account were not reflected in the shipping information of the replacement. The return details cannot be updating without an active tracking number, which won't exist until my replacement is on the way. So the advice I was given is to await the email from UPS giving the tracking number. As soon as I have this, call Applecare and they (as the sender) can update the shipping details against the tracking number, once the parcel is on its way.
I hope that is useful to anyone else that might be in the same position as me.

I don't have my iPod nano first generation because the battery exploded. How can I have it replaced in the recent iPod Nano Replacement Program?

I took the inflated iPod to the Apple Store where a genius said that the battery had expanded and it was no longer safe to use. He said that sometimes happens with electronics and that I should dispose of it. Although disappointed with that answer, I took it home where I then recycled it. Anyway, now Apple is replacing this model of iPod Nano with the exact problem of problems with the battery. However, I feel that it is a little late because the people who have already spent money replacing their exploded nanos have disposed of their first generations and cannot benefit from the program.
Don't get me wrong, I have been extremely satisfied with Apple in the past and even in the present. However, I am unable to contact Apple to get help with this problem since I don't have a serial number. I'm frustrated!

Thanks!

Ipod Nano Locked Up PLEASE HELP!!!

Ok, I purchased a second generation 4gig green Ipod nano on Monday. For some strange reason today it locked up. Now it refuses to work at all. It is stuck with the backlight on and the music paused. I do not know what I did worng or if it is my Ipod. It was working perfectly. Then I pressed pause and it screwed up. If nobody can help me by tommorrow I will have to take it back. Also, my computer just managed to detect it. It told me I should restore it so I told it yes. Now it keeps having the error message "There was a problem downloading the iPod software for the iPod "iPod". The requested resource was not found." Somebody please help me.
Windows Vista

Igor, could you tell me what you did to fix it? My
iPod fell out of my locker and now my iPod's stuck on
hold!
Are yu saying that the hold switch doesn't work to get it out of "Hold"? Have you tried (with the hold switch in the left or off position) to reset it: press and hold Menu and Select (center) buttons at the same time for at least 6 seconds?

Ipod nano replacement shipment failed! Help!

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