IPod Nano shows up on "my computer", but "sync" is grayed out in iTunes

This is my second iPod that has has the same problem on two different computers.  I have run diagnostics, and the only test that fails is the one to sync. I have went through all of the help steps located there, and still cannot get it to work.  Since this is the second iPod, and the same thing is happening I'm guessing it is not the iPod.  The first one was a 3rd generation, this one is a 4th generation Nano.  I would appreciate any help as I have done everything possible and nothing seems to make a difference.  Thanks

Did you try reformatting it then?  If so, what happens when you tried?  What happens if you try connecting the iPod to your PC in Disk Mode?
Putting iPod into Disk Mode
B-rock

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