IPod Nano Stays At Apple Screen, Then Shows Folder Sign

Hi, my brother has an iPod nano (2nd generation), and it has the problem that is stated above. It would turn on, show the apple sign, and then show the folder icon, then the address for apple support. We followed some of the directions that were shown on the page, such as resetting and then restoring, and no luck. We went to another PC and tried restoring it, and no luck either.
So I was wondering, what other solutions are there?
iPod Nano Windows XP

The same thing happened to my 20GB iPod and I tried everything that Apple troubleshoots told me to do but the only thing that would ever make it work was to slam it really hard with my hand. The only reason I could think that this method would work was that a part of the hard-drive had come loose. I tried to get a new iPod through the warranty but Apple wouldn't give me one, so instead, me and my father took apart my iPod and it turned out that the hard-drive was the problem. I hope you find someway to make the iPod to work but when the same problem happened to me, there was no way to fix it.

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