IPod nano stuck in "Do not disconnect"

My wife's new nano was working perfectly in all operations.
Now, when we plug it into the computers (more details to follow), 1) the computers don't recognize the iPd, and 2) the iPod says "Do not disconnect" (i.e., the iPod /does/ know it's plugged in to a computer.
DETAILS:
* we've tried this on both USB ports on each of two PowerBook G4s, each running OS X 10.4.3. The iPod software is up to date on both computers.
* when I reset the iPod (following the instructions in the KB), it works fine when /not/ connected to the Macs
* the iPod /does/ accept charge from the computers when connected
* I have /not/ tried FireWire, nor have I tried replacing the USB cable. (Mostly because it seems to work OK - iPod recognizes it's connected, and accepts charge)
Anyone?

I think this may be connected to the ongoing problem that the nano is not officially supported by OS X 10.2.8. I have that configuration, and while I seem to be able to download to the nano and play everything OK, it does get stuck in "Do not disconnect." I just get brave and eject the iPod while it's still showing that message, and everything seems fine.
I haven't seen the option for downloading photos, so maybe that does require 10.3.
I'm running a 4 1/2 year old iBook which does have USB 2.0, and the download speed seems fine.
iPod nano 4GB Mac OS X (10.2.x)

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gltg wrote:
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U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)

IPod nano stuck in "Do not disconnect"

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