IPOD NANO will not connect to windows xp "usb device not recognized

i have had some problems connecting my ipod nano to windows xp sp2. each time i try to connect it using the usb cable, i get the following error
http://img400.imageshack.us/img400/6426/t12ve.jpg
i have reinstalled the ipod (updater 03-23-2006) firmware and the itunes software (just in case). ive gone to the apple website, forum and discussed the problem with their technicians but no luck getting it solved.
i went to the apple website and filled in a service request to have a new usb cable sent to me, thinking that this could be the problem. no luck with the new cable and other usb devices including my phone and camera all work.
i just want to know how i can get this thing to work and play my music again. any assistance will be greatly appreciated. if im missing information, please let me know. thanks.
Windows XP Pro

Hello, lanboyo, JC, and Utah Mike!
First--You may have done this, but have you tried the Five R's? Reset, Retry, Restart, Reinstall, Restore.
If you have sucessfully done them with hardly any help, then let's keep going:
Second--You may have read this Apple aritcle before, but I'll link you to it anyway.
iPod missing in "My Computer" or iTunes for Windows
If it's showing up in My Computer as "F:IPOD" but not in the iTunes source list, check out this Apple article, and see if it helps.
iPod shows up in "My Computer" but not in iTunes for Windows
Hope this helps, and post back on what happens.

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