Ipod nano will not sync after update?

help me out someone please? I have ipod nano have done all updates, deletes and resets. even deleted my itunes and reinstalled it. I still can not get it to sync up. The sieral # is correct, i have done everything tech support suggested.

I dont know why? Yes the error message is 13019 said cant locate ipod. i checked and the serial # is a  match, i did update, erased back to factory setting, still will not sync up. Went back to my old laptop with vista and it will sync up, but on my new one with windows 7 it will not. I am do not understand what is wrong.

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