Ipod Nano won't mount on desktop or itunes

I am having problems with my new iPod nano.
It will not mount on my iBook or mini. I have tried it on a windows XP machine also which didn't work.
I have tried to do the combo update of OS 10.3.9 and re installed the ipod drivers and itunes ... this didn't work either.
I have tried to call apple tech support but was on hold for one hour before giving up and trying to resolve the issue myself.
I found in the system log the following message:
Sep 19 21:20:35 localhost kernel: disk1s2: I/O error.
Sep 19 21:20:35 localhost diskarbitrationd[91]: unable to repair /dev/disk1s2 (status code 0x00000008).
I think this indicates a hardware problem with the nano because I have identified that disk1s2 is the ipod nano by looking under usb on the system profiler.
Has anyone got any ideas before I call apple and ask them to replace the iPod ??
Cheers
mrbolly

Welcome to the Apple Discussions!
An I/O error could be a hardware problem or it could be caused by a bad file directory on the iPod (a software issue then). So, your System Profiler can see the iPod is connected? Have you installed the software that came with the iPod nano on your Mac and then tried to restore your iPod to the factory settings? This will erase it (and in the process erase any file directory errors). On your Mac, it will be reformatted as a Mac-only drive. If you need to share it with your Windows computer, then you should restore it on the Windows computer as the Mac can read the Windows formatting but Windows can't read the Mac formatting. When you VERY first plugged the iPod nano into your Mac (if that was the first computer ever), you would have seen a message saying "optimizing for Mac OS X". This is the system reformatting your iPod for the Mac. So, it's not a surprise the Windows PC wouldn't see the iPod if you plugged it into the Mac first... Let us know if you have trouble using the iPod updater to restore your iPod nano. If you do, that would probably indicate it's time to call AppleCare Support.
-Doug

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