Ipod no longer authorized (unknown error -42408)

posted this at itunes site as well.
out of blue, having problem i've never had syncing my 60G ipod.
for years have been syncing this ipod with my itunes on my macbook (only). for the past few times (?month or so), i'm getting an error message when i try to sync that first says, the ipod/macbook is not authorized for this ipod (which it always has been).
then it asks me if i want to authorize it. when i hit "authorize", it brings up an old itunes account i had and asks me for the old password, which i enter. then i get an error message that says:
"unknown error -42408. error in itunes store. please try again later."
how do i fix this so that i don't get this error message and can continue syncing with my most recent account, which has NEVER been a problem in the past?
thanks.

I have exactly the same problem. My iPod is a 30GB one from 2005 or 2006 (I don't know how to identify its category). When it was new, I had a PC; then a year and a half ago I switched to a Mac and got everything transferred ok, and have been synching the iPod to the Mac with no trouble since then. (Well, slight trouble, because the iPod is now very full, and I haven't figured out the best way to synch "almost everything", but so far I'm managing somehow.) But just before leaving Moscow March 10, I wanted to synch and recharge the iPod, and got the same problem, with the same sequence of messages described at the start of this thread. So I only recharged it. Now I'm in Amherst, tried again, exact same problem. So now only recharging again.
Same computer, same iPod, why does it suddenly not recognize that this computer is authorized to synch this iPod, and why does it make this error when I tell it to authorize it? And how can I fix it?
Grateful for any help.
Barbara

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