IPod not 2 weeks old and it's already a paper weight

Just received the newest iPod as a gift not 2 weeks ago, and it's dead. Went to use it and it didn't respond - no power? Plugged it in to charge it and got a lit blank screen. No other response. Reset does nothing. Can't even "restore" since it's not recognized by windows or iTunes.
I've searched the forums, done everything possible to fix it myself to no avail. Here's my question - Send it away to be serviced by Apple or try and exchange it at Bestbuy (where it was purchased) for a new one????
Any thoughts/opinions would be great. Thanks!

Don't despair, most stores are more than happy to have you back as a repeat customer. With all the flack that Bestbuy has been receiving because of thier practices before Christmas, I believe they will replace it without questions. I bought a 4th generation Ipod two weeks before the video version came out and it decided to stop working. I was afriad to take it back because I thought they would believe I was scamming to get a new one. Although I was three days past the date they were more than happy to switch it for me. The store gets credit for each one returned, so it doesn matter to them

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IPod not 2 weeks old and it's already a paper weight

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