Ipod not connecting with itunes

Question

My itunes works fine until I plug my ipod in. Then is won't respond and recognize that I connected the ipod. When I disconnect my ipod is says "The required folder cannot be found" If any one could help me with this problem I would be very grateful.

Answer 1

Hi HB7555!
First, try deleting the "iPod Photo Cache" folder off your computer (if you have synced photos to your iPod in the past).
Go to the "START" menu on your computer, and click on "Search". Select "All files and folders", and type in "ipod photo cache" into the blank.
Delete any folder(s) you find that are called that.
Then, try syncing your iPod with iTunes again.
If that doesn't seem to change anything with your error or seem to be the problem, then let's try a full reinstall of iTunes:
Disconnect your iPod from your computer.
Go to "Add or Remove programs" in Control Panel. Find "iTunes" and "QuickTime" on this list, and remove them both.
Then, download the Windows Installer CleanUp Utility, to clear out the remaining iTunes and QuickTime installation files off your computer (see this MS document for information on it):
Description of the Windows Installer CleanUp Utility
Also, use this article to manually remove the left over files from installation:
Removing iTunes and QuickTime for Windows
After you've done that, restart your computer.
Then, go to this page to install the iTunes + QuickTime installation pack onto your computer again:
Download iTunes - 7.1.1.5
Now, restart your computer once more.
After the computer has fully loaded up, open iTunes, and connect your iPod to your computer.
Try automatically syncing it with iTunes again - do you get past that "reqired folder" error message, or not?
-Kylene