Ipod not detected on itunes or by computer

hello, my computer suddenly isnt detecting my ipod. i know my usb cord is working because my ipod can charge but it wont show up in itunes. changing usb drives doesnt work. it doesnt show up on another computer either. its weird because it was working fine a couple days ago. i hadnt installed the new itunes until after this happened as i thought maybe that was the problem - my itunes version wasnt current - but it hasnt helped. i have looked in my *device manager* under universal serial bus controllers but 'apple mobile device' doesnt even come up, i followed instructions to click on one of the usb root hubs, and under 'power management' unselect 'allow computer to turn off device to save power' and restared. in the services.msc list, it comes up as started, ive restarted but it doesnt change. ive opened the *error log* but i dont understand that. reinstalled itunes, restarted my ipod, restarted the computer, nothing works. anyone have suggestions? is there an ipod support team i can email? im lost as to what to try next thankyou to anyone who can help

gin9272: Step by step guide in the following link
http://docs.info.apple.com/article.html?artnum=61711
David

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