Ipod not found in windows or itunes

I just bought an 30 gig ipod a couple days ago, but whenever I try to plug it into the computer nothing happens. It is in one of the main USB ports in the back of my case, and i've tried every one of them, ive done the 5 R's , and everything else that the FAQ said. Is it a problem with iTunes or is it my computer in general?It didnt come with a CD so i couldnt use that. Any ideas? heres the diagnostic
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
ASUSTeK Computer INC. A7N8X-E
iTunes 7.0.1.8
iPodService 7.0.1.8 is currently running.
iTunesHelper 7.0.1.8 is currently running.
Current user is an administrator.
Connected Storage Devices:
IDE\DiskWDCWD800JB-00ETA0_____________________77.07W77, Bus Type ATA, Bus Address [0,0]
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller, PCI bus 0, device 2, function 0. Device is working properly.
IEEE 1394 Host Controllers:
OHCI Compliant IEEE 1394 Host Controller, PCI bus 0, device 13, function 0. Device is working properly.
Windows XP

Same for me but intermittent. Plug in ipod (Brand new 80gb 5.5 Gen), Dell PC bleeps but Itunes doens't recognise it. Go through all the fixes, reboot etc. Plug in ipod and PC recognises it but gives the "iPod corrupt" error and tries unsucessfully to restore...as documented elsewhere in this discussion forum
Complain to Apple...they try to fix over phone with no success and then replace the iPod as faulty. Wait a week, new iPod turns up....plug it in and guess what "iPod corrupt" and tries to restore...fails and ejects the iPod, leaving it in recovery (i.e. screwed up) mode. The iPod now says "ipod needs restoring, connect to your computer". Thanks Apple.
I have heared a rumour that swapping our the USB card may help, so I'm going to try that this evening, plus disabling norton etc which apparently can screw up the restore process. If this doesn't work, myself and Applecare are going to be having a tense conversation on Saturday morning as they have shipped me another faulty iPod. I was going to replace my Dell with an iMac but now having second thoughts.....

Similar Messages

5th Gen Ipod not recognized by windows or itunes. Have tried it all. Any Ideas?

Hello everyone. I have a 5th generation Ipod I recently purchased that I'm having what seems to be an common issue. When I connect the ipod to my computer via USB, the Ipod is not recognized in windows or Itunes. Occasionally the Ipod will charge when connected but not always. Though this is the same for the old wire I used and the new one I purchased today. Even when shown charging the Ipod is not recognized and there is no noise that a device has been connected. I have tried the 4 R's (without Restore) which I can't do, chaninging the drive letter, disabling start up software,uninstalling and reinstalling all Apple Software. I have tried connecting to another computer and have gotten the same result. When I check the diagnostic screen on the ipod it shows that a usb cable is detected. I have upgraded all my driver software, disabled and reenabled them. I'm almost 3 hours from the nearest store so that it out of the question. I'm curious if anyone has any other ideas and will try anything you think might be the issue and fix. Thank you for time.

From my experience, the only way you're gonna get a PC afflicted with this disease to work with a 5th gen nano is to roll back to an earlier version of iTunes. Those affected have been exhausted by this ongoing issue. To update or not to update? And I always say never update unless you have to, and turn off all that auto update mess!
I have two core2duo lappies running 32b vista. My workflow dictates 32b fyi. One is acer aspire running itunes v 11.1 (.0.126), 5th gen nano was originally formatted and works just fine on this machine to this day. My other is the bigger badder lenovo thinkpad and the 5th gen will NOT mount using any version of itunes past 11.0 (.1.12) Windows mounts it just fine. itunes is not having it. no shirt no shoes no service.
I have both a 4th and 5th gen nano. The 4th gen works great on both machines, I even successfully tested it with the latest version (11.1.5) before subsequent deletion on the thinkpad! Weird huh? I think my next experiment might be to restore my 5th gen w/ a Mac and theeeeen plug it into PC itunez.
I'm at a loss on the thinkpad. Scanned for intruders. Cut the Lenovo bloat. Executed system and reg maintenance. Took down msconfig to a safe mode + itunes level to attempt to resolve possible sw conflicts but to no avail. NO NO NO. Every single dang port, every time on the thinkpad. Has me feeling like others might get the same treatment by the next itunes update. :|
So in summary for me:
5th gen nano and thinkpad are a NoGo on 11.1^ last working version for me = 11.0.1
5th gen nano is working on an acer aspire 11.1.0 but no way in the world am I updating
4th gen nano is kicking 5th gen nano's @zz so what would make me want to buy a new ipod?

Ipod not read by Windows or itunes

I have an older ipod clickwheel. It worked beautifully until 10/15/08 when my computer ("computer A") automatically installed Windows Vista updates. When I connected my ipod to the computer's USB port, I got a nasty whirring sound and it did not appear in Windows or itunes. I toggled hold switch, reset and disconnected. I then connected it to my laptop ("computer B") and it worked perfectly. Now laptop has automatically installed Windows updates (Windows 2003, not Vista) and the ipod is doing same thing on that computer -- endless whirring, frozen up, not recognized by Windows or itunes. When I reset my ipod, it works fine, but I can't update any of my music/podcasts because it won't sync. It's forever stuck on 10/15/08 content. What should I try next? Thanks

erfva,
If you can get the iPod recognized in iTunes, you can always attempt to restore it: http://support.apple.com/kb/HT1339
However, if it's not recognized in iTunes you can attempt to format it using Disk Mode, using your Windows OS (just like you would format any drive). Here is a good article on what to do if the iPod is not seen in iTunes: http://support.apple.com/kb/TS1373?viewlocale=en_US
Unfortunately beyond that, especially if it's making whirring or clicking sounds, it can be a hardware failure which would require service: http://support.apple.com/kb/TS1382
Hope this helps,
Raleigh

Ipod not recognized by windows or itunes

OK here's a humdinger: my ipod used to be recognized by my computer (meaning Windows XP), but then abruptly stopped in a catastrophic meltdown that completely wiped my ipod of everything -- didn't even show the menu. Fastforward, ipod is replaced. Windows will still not recognize it -- most of the time. The toolbar says USB device detected and hardware installed and ready to use, but the message that it's not recognized by Windows still appears. Now I said it was recognized sometimes. When it magically is (this is my only description for it because there is no apparent reason), and this is rare, usually after the computer has been turned off for awhile, the ipod will sync through about a fifth of my library then quit. The "disc cannot be found" message appears, and Windows stops recognizing and I'm back to square one. One would think that I now at least have a fifth of my songs on the ipod. Nope, just one for each time this has happened (being 2). Please do not respond with anything having to do with updating or uninstalling/reinstalling drivers, disabling USB 2.0, searching for E:\ drive, Windows Update, the whole appleipod.bat thing, updating itunes, or scanning for new hardware as I have tried these and a few other solutions. I'm just wondering if I'm completely, well, you know. Thanks for your time.

OK here's a humdinger: my ipod used to be recognized by my computer (meaning Windows XP), but then abruptly stopped in a catastrophic meltdown that completely wiped my ipod of everything -- didn't even show the menu. Fastforward, ipod is replaced. Windows will still not recognize it -- most of the time. The toolbar says USB device detected and hardware installed and ready to use, but the message that it's not recognized by Windows still appears. Now I said it was recognized sometimes. When it magically is (this is my only description for it because there is no apparent reason), and this is rare, usually after the computer has been turned off for awhile, the ipod will sync through about a fifth of my library then quit. The "disc cannot be found" message appears, and Windows stops recognizing and I'm back to square one. One would think that I now at least have a fifth of my songs on the ipod. Nope, just one for each time this has happened (being 2). Please do not respond with anything having to do with updating or uninstalling/reinstalling drivers, disabling USB 2.0, searching for E:\ drive, Windows Update, the whole appleipod.bat thing, updating itunes, or scanning for new hardware as I have tried these and a few other solutions. I'm just wondering if I'm completely, well, you know. Thanks for your time.

Ipod not recognized by Windows or ITunes (Ipod updater)

My Ipod Nano was being charged when my 2 year old hit the reset button on the computer. After the computer rebooted I found out what happened. Now my Ipod just flashes the Apple logo . . . it does nothing else. Neither windows nor Itunes recognizes that it is connected to the computer. I have tried the 5Rs, but it will not reset (holding down the menu and center button appears to turn the Ipod off, but when you release the buttons the logo starts flashing again). Is there anything that can be done before I go through the hassle of sending it into Apple for repair?
Ipod Nano Windows XP Pro

That is EXACTLY what has happened to mine. I have been on web tech support for 2 days; nothing works. I called Best Buy and talked to tech guy: explained the problem to him and he said it was a hard drive gone bad. He also said that Apple changed their policies and does not still allow them to do any more than just reset the iPod; otherwise it has to be sent back to Apple.
If you get an answer that really helps, I'd love to hear it!!
[email protected]

Folder Warning, iPod not recognized by Windows or iTunes

Okay. My other computer froze up while the iPod was in "do not disconnect" mode, and I simply could not get it to shift out of that, so, I disconnected it.
Still stuck in that mode, even after being disconnected, so I reset it (held down the menu and select buttons), which apparently put it into disk mode. I can't access any menus, play any music, anything like that. All I get is the Apple logo and an icon of a folder with a warning triangle.
I've tried connecting it to my computer - Window's won't recognize it, and it doesn't show up in iTunes, just makes iTunes freeze. While connected, it goes back into "do not disconnect" mode, but as I can't eject it from Windows or iTunes, I have no choice but to simply pull the plug, at which point it then gives me the check-mark "okay to disconnect".
I've tried repeatedly to reset it with the various menu-select-play button combinations. I have tried letting the battery die and then plugging it back in. The troubleshooting guides here on Apple.com suggest Restoring it, but as iTunes (the newest, most updated iTunes) won't recognize it, I have no options or menus within the computer to choose to restore it.
Help?

Okay. Thank you for your continuing attempts to answer my problem. The iPod is already in Disk Mode, though I'm not sure this is really the mode I want to be in, as neither of the computers in my house are recognizing it. I tried the iPod Reset Utility, but it too sits there with a greyed-out "Reset" button as if no iPod is connected.
I have taken a look at the iPod Service site, but as mine's a bit older and not under warranty, it would appear that I can't get free service directly officially from Apple. I'm going to try talking to people at the local Apple Store, if their Genius Bar schedule isn't all booked up.
Thanks again, and if anyone has any more ideas, I'd appreciate them.

IPod not recognized by Windows or iTunes....I've tried everything...HELP!

When I connect my 30GB iPod (5th gen) to the PC's usb port, Windows or iTunes doesn't recognize it. I know the iPod's dock connector is working because it charges when plugged into the usb port and it also works when connected to my car stereo. I think the problem may have started after updating the firmware to the latest version. I have tried the following things and it still doesn't work:
1) Five Rs, except I can't Reinstall and Restore because the iPod isn't recognized by iTunes
2) Updated iTunes
3) Restarted ipodservice
4) Tried a new usb cable
5) Tried 2 other computers
6) Tried different versions of iTunes
7) Tried using MediaMonkey or Anapod
8) Disabled "Allow the computer to turn off this device to save power" for all USB Root Hubs on my laptop.
9) Deleted the 2 registry keys HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E980-E325 11CE-BFC1-08002BE10318}
HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\4D36E967-E325-11CE-BFC1-08002BE10 318}
I'm running out of ideas! Please help!

I restarted "ipodservice.exe" from the Windows Services control panel. It's one of the suggestions from the Apple website. I didn't try installing iTunes from the installation cd, I just downloaded the latest version from the Apple website. Maybe I should try that.
I have a Dell Dimension 1.6GHz Pentium-4 running Windows 2000. I also tried it on a Dell Latitude D610 laptop running Windows XP Pro, but it still doesn't work. I don't think we have the same problem. It sounds like your problem is with your computer, not your iPod or iTunes.

IPod not recognized by Windows or iTunes, troubleshooting didn't help.

I have an 80 gig iPod classic. When I plug it into my computer it is not recognized by either Windows or iTunes. However, it does charge while connected. I have gone through every troubleshooting tip on the Apple website and nothing has worked. The only thing I was unable to try was restoring it because it needs to be recognized in iTunes in order to do so. Any suggestions?

I had the same problem.......
OK, after 8 hours.. It worked..... I was installling and uninstalling only itunes 9 but not all the apple components in my computer....... uninstall itunes 9 and all its components: Apple Mobile Device Support, Apple Software Update, Bonjour, iPod for Windows, iTunes, QuickTime.
Under the folder c:\Program Files delete the following folders:
Apple Software Update, Bonjour, iPod, iTunes, QuickTime
Search for any hidden folders named "Apple Computer" or "Apple" These may appear under AppData or Local/AppData, Delete these folders.
Restart your Windows machine and install itunes 9 and quicktime again..... good luck!!!!!

IPod not detected by Windows or iTunes!!

I bought a new iPod Video days ago but it's not detected by Windows/iTunes!!
However, it worked when I connected my old ipod mini...
Any reply would be appreciated.

hi,
try the following article my friend...it will definitely resolve your problem..
http://docs.info.apple.com/article.html?artnum=302420
http://docs.info.apple.com/article.html?artnum=61711
Regards,
Sam

Songs disappeared - iPod not recognized in Windows or iTunes

Hi, I have had a 5th generation iPod for 8 months now and have a big problem:
After I charged it in a wall plug, all the songs disappeared from my iPod. It has happened to me once in the past but the songs then reappeared... don't know how that happened. Now, songs are all gone and Windows and iTunes won't recognize my iPod. I have reset it and since then, the screen keeps changing from the main menu to the Apple logo and then back to the main menu. My iPod will then be recognized in Windows for a few seconds, while the main menu is displayed on the screen, and then disappear. I have put it into disk mode and only then will Windows recognize it, but not iTunes. I have then restarted the iPod Service via Computer Management but once I reset my iPod to remove it from the disk mode, it continued changing from the main menu to the Apple logo. Since the problem seems to be with my iPod and not with iTunes, I have not tried to delete iTunes and reinstall it.
Thanks for your help!!

this is the error message I get when I run an ipod diagnostics:
iPodService 7.0.1.8 is currently not running.
iTunesHelper is currently not running.
Current user is an administrator.
Connected Storage Devices:
IDE\DiskMaxtor6L160M0_________________________BANC1G10
Could not get bus type for CD, 50. Problem with installation of drive in Windows.
, Bus Address [0,0]
IDE\DiskMaxtor6V160E0_________________________VA111630
Could not get bus type for CD, 50. Problem with installation of drive in Windows.
, Bus Address [1,0]
USBSTOR\DiskApple__iPod___________1.62
Universal Serial Bus Controllers:
Intel(R) 82801GB USB Universal Host Controller - 27C8, PCI bus 0, device 29, function 0. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27C9, PCI bus 0, device 29, function 1. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27CA, PCI bus 0, device 29, function 2. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27CB, PCI bus 0, device 29, function 3. Device is working properly.
Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC, PCI bus 0, device 29, function 7. Device is working properly.
IEEE 1394 Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller, PCI bus 5, device 5, function 0. Device is working properly.
OHCI Compliant IEEE 1394 Host Controller, PCI bus 5, device 0, function 2. Device is working properly.
OHCI Compliant IEEE 1394 Host Controller, PCI bus 5, device 2, function 0. Device is working properly.

Ipod not connecting to windows or iTunes!

My iPod isn't being recognised by the computer, but when I disconnect it it lights up.. So it thinks somethings happening. Also, a seperate iPod works fine on a different logon to mine. My iPod is over a year old, could this be caused by the battery?

Unfortunately, there is no one ‘Silver Bullet’ answer for this issue. Many things can contribute to the problem. Here are various solutions that you can try to correct your problem. One should work.
First, make sure that the iPod is fully charged.
Try Resetting Your iPod while it's connected to the computer.
Hold down the Menu and Select buttons until you see the Apple logo (or Menu & Play/Pause in older models).
This will often get it recognized. It may take several attempts.
Try closing and re-starting iTunes. There have been cases where iTunes refuses to see an iPod, but after re-starting, it works again.
Also try re-booting the entire computer. Especially if the PC has been operating for a long time &/or many programs have been opened and closed, repeatedly.
Other USB connected peripherals may be the cause as well. Try removing all connected USB items and attaching the iPod. If you have a USB keyboard, it may be worth a try using the adapter to convert it to non-USB. If the iPod connects, continue plugging things back in until you have the problem return. You may have then isolated the issue. Sometimes it could be a printer, camera, Flash Card reader, or other attached device causing a conflict.
If your iPod shows up in Explorer under 'my computer' try changing the drive letter: Click on Start=>Control Panel=>Admin Tools=>Computer Management=>Disk Management. Right-Click on the iPod and select “change drive letter”. Choose something further along in the alphabet that is unused. Usually, “M”, “N”, “O” (or something similar).
If that doesn't work, Put Your iPod into Disk Mode then plug it in and you should be able to Restore the iPod
Your PC may have difficulty with the USB2 protocol and the iPod. See this Article for a possible solution: iPod not Recognized Correctly
Also try these hints (and the other suggestions above) from any other USB port you may have on the PC. Sometimes switching USB ports can make all the difference.
Also See:
Your Windows PC doesn't recognize iPod
iPod does not appear in iTunes or on the desktop
iPod appears in Windows Explorer but does not appear in iTunes“Strange iPod Behavior within Windows”
If all else fails, there have been some successes using the information in this post below. WARNING: I have absolutely no clue to what this download file does, and introducing it into your PC environment is risky. Some Forum posters have experienced less than benign results. Proceed at you own risk.
http://discussions.apple.com/message.jspa?messageID=1222335#1222335

IPOD not reconized by windows, nor iTunes

My iPod is blocked, following password mismatch 3 times....
I tried to connect to iTunes, and always asking for password to open the iPOD.
Connected to iTunes, unable to restore, as not reconized by both Windows and iTunes.
Any idea how to solve this?
Thanks

erfva,
If you can get the iPod recognized in iTunes, you can always attempt to restore it: http://support.apple.com/kb/HT1339
However, if it's not recognized in iTunes you can attempt to format it using Disk Mode, using your Windows OS (just like you would format any drive). Here is a good article on what to do if the iPod is not seen in iTunes: http://support.apple.com/kb/TS1373?viewlocale=en_US
Unfortunately beyond that, especially if it's making whirring or clicking sounds, it can be a hardware failure which would require service: http://support.apple.com/kb/TS1382
Hope this helps,
Raleigh

IPod not seen in Windows or iTunes

Hi! Can you help? I have a click-wheel iPod which my friend has given me (she has gone overseas and updated to a newer model). I can't seem to get the iPod in either Windows or iTunes, and I have tried to follow the instructions on the website, but it doesnt seem to help. Also, the iPod screen toggles between an apple and also a plug and socket picture. Can anyone help? I'd really appreciate it!

Welcome to Apple Discussions!
Please post your question in a part of the forum more likely to get responses that are relevant to your issue such as the Connecting your iPod to Windows forum. Do you need help understanding how to navigate the forum?

Ipod not seen by windows or itunes

Hello, I'm totally frustrated and have been searching for hours. Please someone help.
- Nano 8 gb
- Windows xp
Neither Windows (my computer) nor Itunes sees my ipod. Ipod is working fine: did the menu/select thing, cable is good.
When I plug the ipod in the usb port I hear a bleep and I get a message bottom right "new hardware found ipod"and the icon is a usb cable. Ipod is not in My computer window. Ipod is not seen by Itunes
Tried Device Manager/I see Ipod with a ? Yellow. If i right click on it and do update driver the ms computer management system crashes and sends error report.
I tried dowloading the USB driver and placing it in the directory, but I got stuck because there is no windows/inf directory. I tried to update the usb driver with the same ms crash.
I'm completely frustrated, please can someone help me.

I was having the same problem the other day. I'm not sure what it was but I think it has something to do with the i tunes and i pod 1.2 update.
What I did was:
1. Uninstall i tunes
2. Restart my computer
3. pluged my ipod in a slow usb line
4. waited until my pc recognized it in there. It took a little while.
5. re installed i tunes from apple.com
6. waited until i tunes recognized my ipod
7. updated my i pod with my library it took a long time because i was in the slow usb plug.
8. re plugged my ipod into a 2.0 usb line
9. i tunes recognized it.
10. I then updated my ipod to the new 1.2 version
11. The problem started happening again
12 I repeated what I did before and now it is working.
It was very frustrating! I hope it works for you.1

IPod not recognized by windows after iTunes update

After my iTunes 6.0 update, my computer (running on Windows XP) suddenly won't recognize my iPod. It says "Does not recognize USB device," and "no driver found". When I connect my iPod to my laptop (which still has iTunes 4.0 installed) it is recognized fine. What should I do? There are some songs on my PC that I do not have on my iPod, and I don't want to lose them by completely uninstalling iTunes. Help!

Oddest thing happened...I have actually redownloaded iTunes and clicked repair before, and it didn't work. But I just did it again and suddenly my computer recognized the iPod again. It did give me some kind of error talking about how the playlist count was corrupted, but that doesn't bother me very much since I can connect and update again.

Ipod not found in windows or itunes

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