IPod not recignised as a device in iTunes, although in Windows

I have two problems (which are possibly linked).
(1) In iTunes when I connect my iPod, the 'Device' option does not come up. I have tried several times, but nothing. The iPod just charges. So I cannot copy music into my iPod this way. For info, I have recently purchased 5th generation iPod Nano so it has never connected.
(2) This would be ok if I could just go into Windows and copy muic across. In theory the music does copy across, but on the iPod for some reason the only artist recognised is Ben Fold Five. Every other artist / album is not listed, just the song. This means that I cannot search by artist or album, just by song.
Ben Folds is a CD copy, but none of my other CDs come through. Even the songs purchased on iTunes do not come through. I have gone into the details of the songs - the Ben Folds ones are 'MPEG Layer 3 Audio'. Everything else seems to be 'MPEG-4 Audio'.
Even in Windows the artist and album is listed only with Ben Folds, but not the other bands. And no, these are not compilation albums and these are not compilation downloads.
Any ideas on what I can do? I would really be grateful for an early reply. If the iPod Nano is at fault I have until Monday GMT to send it back.
Many thanks!!

Have you had a chance to look at this troubleshooting page? It may be of some help: iPod shows up in Windows but not in iTunes

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See
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Google translate:
I can not install iTunes. There appears: iTunes what not installed Correctly. Please reinstall iTunes. Error7 (Windows error 127)
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IPod not recignised as a device in iTunes, although in Windows

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