Ipod not recognised by finder, updater or itunes

whilst updating my ipod (older version 30gb with dock) with my mac last night (power mac G5) - there was a problem which meant that i had to restart the mac. now the mac doesn't recognise the ipod (not seen in finder or itunes) and i can't restore it, because updater doesn't see it either. the ipod software doesn't see the music either, although it must still be there as the "about" section in settings tells me that there is still alot of usage of the memory. any help with this would be gratefully received.

Have you been through these?
USB drivers are not installed properly or are out of date.
iTunes 7 doesn't recognize the iPod.
iPod not recognized on a Windows laptop.

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IPod not Recognised by Latest Update in Windows 8.1/64 bit .

Howdy, I am using Windows 8.1 / 64 bit, have updated the iTunes to the most recent verision (11.1) My computer says it ""doesn't recognise the iPod "" When I re-instal iTunes, it still says the same. I go to the left hand side to authorise the iPod and it says ""You have already authorised this iPod"" When I go to ""more"" it rambles on about goinmg to the Right Hand side and something about a "" Charm Bar "" Then it says type Services in, I type Servises in and up comes a rambling diatribe of nonsense and things that are not mentioned in the Aplle help. I am supposed to ""choose services below search field"" ????.. Ther is NO ""Choose Services""
Can anyone advise as the help page is seriously out dated but hey that's APPLE for you. So from having a perfectly good iPod that is about 5 years old and having paid for 64 downloads and updating to the latrest version, I can't even charge the iPod let alone play the music i have paid for. The iPod isn't recognised, the APPLE help is out of date and very vague and doesn't work. 14 Feb 2014 .
iPod nano, Windows 8, Internet explorer 10

Hello @vmsbobj ,
Welcome to the HP Forums!
I understand after installing Windows 8.1 you are no longer able to use the brightness, hibernate or sleep mode options.
I cannot seem to find the exact model you've listed. The drivers found here should do the trick for you though: HP 15-g030au Notebook PC Drivers. What you're looking for is the HP System Event Utility software found in the Software - Solutions section.
If you can respond with the product number for the notebook I may be able to give a better answer. For information on finding your product and model numbers click here: How Do I Find My Model Number or Product Number?
Let me know if this utility resolves the issue.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

TS1369 ipod not recognised on pc or in itunes tells me to format disc k then windows wont do it

when i plug ipod in it is not recognised in either itunes or pc

I had the same problem... where the updater software couldn't even recognise the iPod. I took my iPod to my roomates computer who doesn't have the latest iTunes installed and voila it worked fine... so I figured it must be the software.
I uninstalled all the software including iTunes and the iPod updater program. After I did that, I re-installed the software using the original cd that came with my iPod. When I did that, the iPod was restored and it now works.
If you are having this problem, and did this and it worked, do not try and transfer your music back to your iPod using the latest version of iTunes. I think there is something buggy with the latest update that is causing a lot of problems with people's iPods. I honestly have my iPod sitting in a drawer with no music, waiting for another update from Apple.

Ipod not recognised by my PC or Itunes

Help! My Ipod works fine on my desktop, but is no longer recognised by my laptop. I have updated the s/w, been through the support steps, but it seems I have lost the Ipod software on my pc.
Can someone please tell me where I can download it ? I no longer have the disc and I'm currently travelling.
Any ideas on how to sort this out would be helpful.
Thx
Graham

Have you been through these?
USB drivers are not installed properly or are out of date.
iTunes 7 doesn't recognize the iPod.
iPod not recognized on a Windows laptop.

Ipod not recognised in My Computer or Itunes

Just happened since updated to the new Itunes version, ipod works fine but it wont recognise it? any reasons? updated driver as per the support articles but nothing! really annoying me as so much downloaded stuff on there.

In my case the problem started with latest update (10.01.022). After the update I haven't been able to connect my Ipod 5G or my kids brand new Ipod Touch 4G.
I have removed Itunes and all other Apples software, reinstalled Itunes+Quicktime. I have disabled and enabled USB Mass Storage in Device manager. Tried with two different cables, 5 different USB-ports... Everything, but nothing helps.
I noticed also, that normal USB-memory stick doesn't work any more on my computer
We are not alone with this problem. E.g. google search for:itunes does not recognize windows 64 gives 72300 hits for last week only!!!!
It is obvious that the Itunes update has a bug, and I hope Apple comes with a fix asap.

Solution to iPod not recognised by Windows XP and iTunes

I have seen many people having a really hard time with their iPods when they suddenly get a message saying that an unknown usb device has malfunctioned...etc, when they connect their iPod on their computer. I had this problem too and for a few stressfull days i have been searching for a solution and testing my iPod on other computers to see if it's its fault.
I found out iPod was ok and the problem was on my computer as my iPod worked fine on my friend's laptop. So i googled for a solution for this usb bug and found out it has been happening to other devices such as external hard drives.
I spotted someone saying that by turning off the computer and pulling the socket for 30 mins so that no electricity goes into the computer solved his problem.
At first i couldn't believe it was that simple because i had tried everything written on apple's support pages, tried to update the usb drivers (after reading a post), even messed up with BIOS and registry keys. To no avail.
But i tried this and left my pc shut for some hours just to be sure. It worked and i couldn't believe my eyes!
I hope someone finds this helpful. Unfortunately I don't know to whom goes the credit since i don't remember where i read it.
iPod 5G 60 GB Windows XP
iPod 5G 60GB White Windows XP

Hi all, seems to be a lot of issues with this little device. All it has to do is play music like any other mp3 player. Unfortunately, it can't even do this. The two other mp3 players I have work without fault, don't require a 35 meg program download to work, don't need to be connected to a computer to recharge the battery and I have never needed to "Do the 5 R's" to try and fix problems. I have never needed to unplug printers to get my computer to recognise the other players or had to decypher "blinking light codes" to understand what the device is doing. Still there are die-hard Apple fans who will say there must be something wrong with your computer. I had believed that Apple were superior in a range of ways yet with my first (and last) foray into the world of Apple products, I find this to be untrue. I don't want or need the frustration that I have experienced with this device and from the number of people on this forum, I would say that I am not alone.
Garn Get

Ipod shuffle 2 nd gen itunes 9 ipod not recognised (windows 7 64 bit OS)

Hi
I see that others are having issue. My problem is that I have windows 7 ultimate installed (64 bit) along with itunes 9 (64 version) . When i plug in my ipod shuffle 2nd gen 1gb I get the following message " the software required for communicating with ipod and mobile phones is not installed properly. Do you want Itunes to repair this for you?'
Say yes reboot - same error message .Connect ipod not recognised.
Have reinstalled itunes 9
Have also uninstalled itunes and reinstalled
gone to portable devices under device manager to update drivers still issues
Is anyone getting the same error message and is there a solution
really frustrating !!!

I'm having the same kind of problem and haved tried pretty much everything my self. We have two computers. One with Vista and the other with XP pro. We have three iPods.
80g video, Touch first generation and touch second generation. Everything works fine with the first two, but windows cannot find the driver for the 2nd generation touch. Altough all drivers seem to be installed. The problem started with the Vista computer. I've uninstalled and re-installed everything and nothing works. Took everything on the XP computer, and the 2nd generation touch is still not recognized.
Of course I-tunes is up to date and all drivers as well.

IPod not recognised by windows iTunes

iPod not recognised by windows 8 computer.
After I recently updated iTunes I plugged my iPod Touch 4th Gen into my windows 8 desktop.
It was not recognised as an iPod by iTunes, only as a storage device in MS Windows.
After much searching I identified the problem was there was no apple mobile device USB driver installed.
I searched for … devmgmt.msc
Which opened the Device Manager
In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.
So I Right Clicked on ‘Apple iPod’ and left clicked on ‘Update Driver Software’.
Then ‘Browse my computer for driver software’.
Browsed to this location … Windows (C) / Program files / Common Files / Apple / Mobile Device Support / Drivers /
And then clicked on ‘usbaapl64’
It installed the Apple mobile device USB Driver, as it should have done already, when I recently updated iTunes.
Could someone check the above to see if I have described the problem and the solution correctly.
Thanks. Chris KV

OK, update to try to provide a clearer description of the problem and solution that worked for me.
Problem.
After I recently updated iTunes I plugged my iPod Touch 4th Gen into my windows 8 desktop. It was not recognised as an iPod by iTunes, only as a storage device in MS Windows. After much searching I identified that there was no Apple Mobile Device USB driver installed. Without the driver Windows did not recognise the Apple iPod when connected via USB.
Solution.
I needed to use the Windows Device Manager, so I searched for … devmgmt.msc (You need to include the .msc) and clicked on it, which opened the Device Manager in a new window.
In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.
So I Right Clicked on: ‘Apple iPod’ and left clicked on: ‘Update Driver Software’.
Then clicked on: ‘Browse my computer for driver software’.
Then clicked on browse and drilled down to the following location on my hard drive:
C:\Program files\Common Files\Apple\Mobile Device Support\Drivers /
And then clicked on ‘usbaapl64’
This installed the Apple Mobile Device USB Driver.
Now Windows recognises my iPod again.
PS. I can’t remember if I had to restart the computer once the device driver was installed. But if the above doesn’t work for you, then at the end, try restarting to see if that finishes the installation of the device driver. Good luck
ChrisKV

HT4623 My computer is not taking the new update from itunes. It states that i do not have the requirements to finish the Install and that it was Installed incorrectly. I have never had any issue with any previous update regarding iTunes. What is the issue

My computer is not taking the new update from itunes. It states that i do not have the requirements to finish the Install and that it was Installed incorrectly. I have never had any issue with any previous update regarding iTunes. What is the issue?

Hi there Double2D,
You may find the troubleshooting steps in the article below helpful.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
-Griff W.

I Maked maked update by itunes after finishing the ipod notworking, I Maked maked update by itunes after finishing the ipod notworking

I Maked maked update by itunes after finishing the ipod notworking, I Maked maked update by itunes after finishing the ipod notworking and it apper on it picture like charger I plug it but not charging have a picture like battery but not move hope to get a solution asap

The picture is telling you to charge the iPod battery, by leaving it connected for about 4 hours, till the battery picture becomes all green.
Have a nice day!

Iphone 4 not recognised by laptop after upgrading Itunes, the itunes symbol and a usb cord has appeared on my Iphone 4 screen. Frustrated isn't the word.

iphone 4 not recognised by laptop after upgrading Itunes, the itunes symbol and a usb cord has appeared on my Iphone 4 screen. Frustrated isn't the word.
After installing latest version of Itunes, I connected my Iphone via USB and selcted yes to upgrade my Iphone, towards the end of the upgrade a notification popped up indicating that the upgrade had failed. Since then my Iphone just isn't responding, I've tried reinstalling Itunes, turning off Norton Security.
Any help would be greatly appreciated.

Thank you Carolyn,
I've been through all those and apart from anything else, itunes is not seeing my phone, I therefore cannot restore the phone.
Have tried deleting and reinstalling itunes in case something was missing there, though the fact the problem is on both my mac and my windows machine seems to me to suggest a phone problem..
Is it possible that the latest IOS update which I did a week or so ago was not completed correctly? If so could this cause the problem? And how can I correct it?
Many thanks

Ipod Not showing up when I use iTunes

Ipod Not showing up when I use iTunes when plug in. Please let me know why?
Thank you.

Have you had a chance to look at this troubleshooting document? It may be of some help: iTunes 7 for Windows doesn't recognize iPod</a

Ipod not recognised in Itunes or Updater

A few days ago when trying to update my ipod it said it had failed, then itunes wouldnt find the ipod. Usually when this happens i remove the ipod, and reattach it. This time it stopped working, now whenever i try to turn it on it shows me the folder and "!" for a second and shuts off. When I attach it to the computer is shows me a smaller no entry "do not remove" sign, like it has fallen back to older software, even though the ipod came with the last version before the 10/01/06 update.
Itunes and Ipod updater does not recognise ipod, but when i put it on disk mode, my computer does. When i try to go on ipod in my computer it tells me i need to format. Should I format? What should i do? I cant update or restore software as updater doesnt find ipod.

Don't format. If your computer recognises your iPod, that's all that matters.
Try this. You need to go back to updater 1.0. The most recent version is a dud.
Before you do that, all of you reset your iPod.
1) Slide the lock button to ON.
2) Slide the lock button to OFF.
3) Press 'menu' and 'centre' button together for several seconds.
4) Follow the instructions.
If your iPods are vaguely functional, you should be able to restore to the previous updater.
1) Uninstall the 1.1 updater from your computer.
2) Install 1.0 from the CD that came with your iPod.
3) Plug in your iPod.
4) Run the 1.0 updater.
5) Resync with iTunes.

Ipod not recognised by itunes or ipod updater

In the last week, each time i have tried to put music onto my ipod it has crashed my powerbook, and then the most recent time i plugged it in itunes said to use ipod updater and reset to factory settings. It no longer shows up in itunes at all and when it try to run the updater it says "plug in the ipod you wish to update" however when i do this, the updater does not acknowledge that it has been plugged in. It does however still mount and is perfectly functional as a portable hard drive, but there is no music on it anymore!!!!

Check these out.
iPod doesn't appear in iTunes or on the Mac desktop.
iPod does not appear in iPod Updater or iTunes in Mac OS X.
iPod appears on the Mac OS X desktop but not in iTunes.
Try to restore it in disk mode.
Putting iPod into disk mode.

Ipod not recognised by mac or itunes and won't restore

i think this is a very similar problem to everyone else but i can't find a helpful answer so i'm going to outline my situation to see if anyone can help.
to start with my ipod was ok, then when i plugged it in to load new songs on it my mac and itunes didn't recognise it. this has happened to me a couple of times before so i thought i'd go to restore it and updater didn't recognise it.
i decided to restart it to see if that helped but that only made the unhappy ipod appear, but what's more worrying is that it keeps resetting itself and you can hear the hard drive repeatedly fire up when it's doing this.
it also keeps showing the battery icon when it's not plugged into anything and when i do plug it in it wont charge.
last time it did something like this i left it for a couple of weeks and then it sorted itself out, but i find this very inconveniant.
i think i should point out that my updater and itunes software are up to date so they aren't the problem.
does anyone have any ideas on why it does this? and what i can do to fix it? i sent it off once and they actually sent me back a new ipod but now i'm out of warranty and cannot do this. any suggestions would be much appreciated as the support website is useless.
thanks ^_^

I had the same problem... where the updater software couldn't even recognise the iPod. I took my iPod to my roomates computer who doesn't have the latest iTunes installed and voila it worked fine... so I figured it must be the software.
I uninstalled all the software including iTunes and the iPod updater program. After I did that, I re-installed the software using the original cd that came with my iPod. When I did that, the iPod was restored and it now works.
If you are having this problem, and did this and it worked, do not try and transfer your music back to your iPod using the latest version of iTunes. I think there is something buggy with the latest update that is causing a lot of problems with people's iPods. I honestly have my iPod sitting in a drawer with no music, waiting for another update from Apple.

Ipod not recognised by finder, updater or itunes

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