IPod not recognised by iTunes, can't use updater.

So I downloaded the updater and tried to update my iPod Nano. Worked fine until near the end, then it got stuck on 'Do Not Disconnect'. Left it a while, eventually had to disconnect it. That lost all my music. Which I don't mind because I can just restore it all with iTunes.
Problem is, iTunes doesn't seem to realise that my iPod exists and, worse, when I try to open the updater with the iPod plugged in, it just freezes. I can't even open the iPod's folder in My Computer or right-click it, that just causes that window to freeze, until I eventually unplug the iPod.
Also, every time I unplug the iPod, I get a message saying "Windows was unable to save all the date for file J:. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere."
(Using Windows XP, BTW)

See if this helps:
iPod Appears in Windows but not in iTunes
If it doesn't show up in Windows (or as a different drive):
iPod Does Not Appear in My Computer
My Computer Recognizes iPod as a Different Drive
I hope this helps!

Similar Messages

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    DominicH wrote:
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    Contacting Apple for Support and Service (International)

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    Hi everyone,
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    Hi Skydiver119,
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    The "driver" never was available from Apple. The driver files that Windows uses to communicate with an iPod are standard Windows OS drivers for a USB Mass Storage Device. If Windows cannot/does not recognize your iPod at all, not even at the driver level, it's likely an OS issue, unless the iPod fails to work on another computer as well. At that point you'd been dealing with a bad cable or bad iPod. Since another iPod works with the same cable, then it should be fine.
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    Just in case this problem is affecting anyone else - I have since found the following post by 'Thegua' and it has worked so thank you so so so much!!
    (I only had to get as far as reinstalling my iPod, didn't have to continue on to doing the 5Rs, and I didn't lose any music) THANK YOU THANK YOU!!!!!.....
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    Bump..please help!

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    Hello. i had IPOD 30GB vid for Xmas and have spent 3 days surfing through info trying to find out why itunes did not recognise it!
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    I was experiencing the same issue and tried the standard install/re-install steps. I also played around a bit with the msconfig soultion but unfortunatley this didn't work for me.
    On one of my other machines I just finished configuring a Shuffle for my kids. It required me to install a later IPod updater (iPod Updater 2005-11-17). You can find it at http://www.apple.com/ipod/download/
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    Message was edited by: the fiend

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  • Ipod not recognised in Itunes or Updater

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