Ipod not recognised in itunes or my computer - and no 'devices' option

I am in Windows XP, 'My Computer' doesn't recognise my iPod and neither does itunes. Please can someone help!?!
I have 60Gb colour screen ipod (but not video ipod) and has worked for the last year approx since I had it, always used to update automatically as soon as I plugged iPod into the computer. I had been using an old version of itunes until last night I was finally told that in order to continue to purchase music from itunes I have to download the latest version (itunes 7.02). This downloaded fine but today went to sync my ipod and get the new music/podcasts on my ipod and I can't seem to get itunes to recognise my ipod at all.
I don't have a 'devices' option (just Library, Store, Playlists), no iPod symbol and 'Sync ipod' in 'File' cannot be selected. Can't find ipod in My Computer either. All it does is charge when I plug it in, even though battery is already fully charged!
I have tried restarting computer, plugging in ipod before starting the comp, uninstalling and re-installing itunes, checking in 'run' etcetc
Please help...can't put any of my music on to my ipod
Thx
Rachel
Windows XP

Just in case this problem is affecting anyone else - I have since found the following post by 'Thegua' and it has worked so thank you so so so much!!
(I only had to get as far as reinstalling my iPod, didn't have to continue on to doing the 5Rs, and I didn't lose any music) THANK YOU THANK YOU!!!!!.....
The solution 2 ur problem is the ipod 5R's . u will need 2 reset ur ipod and if possble reinstall de ipod and itunes softwares. but first u will need 2 try reseting ur ipod , it will not delet the songs on ur ipod, it refreshes ur ipod. try that first. move de hold button near de earphone hole. it has a red sign. move that switch back and forth about three times and press de select button (middle ) and the menu button all at de same time , then hold dem both until u see de apple logo appears (apple sign). the release all buttons, ur ipod is reset. if this work then do the 5R's.to know wat de 5R's are go to apple.com and u will see it at de left hand corner of ur screen. it is five steps that will correct any problems u r having with ur ipod. it should correct them. it involve resetting ur ipod, restarting ur computer, reinstalling ur ipod and itunes softwares and runing de updator files, and all that. try it, if that dont work it means u will have 2 send the ipod 4 repairs.
Windows XP

Similar Messages

Ipod not recognised by iTunes or My Computer

Initially I successfully linked my ipod to iTunes and the iPod screen displays "Do not disconnect"
This time I have connected my iPod and it doees not display the "Do not Disconnect" symbol.
iTunes does not recognise the iPod. My Computer does not recognise the iPod.
I have reinstalled iTunes. I have reset my iPod.
The iPod also works on another computer without any problem.
I tried the Network drive solution listed on this site but Disk Management does not list the iPod either.
I do not know what to do now?

I seem to be having the same issue as Neurovir. My computer and iTunes recognize my year-old 1st-Gen 512MB Shuffle, installing a Disk Drives >> "Apple iPod USB Device" driver AND a USB Controllers >> "USB Mass Storage Device" driver when I plug it into the USB port. But when I plug in my 5th-Gen U2 iPod with Video, it comes up in the Windows Device Manager as /!\ Other Devices >> "iPod" and runs the Found New Hardware Wizard. The wizard cannot find drivers for the iPod, nor will it let me chose the drivers to use, even though I know exactly which ones I want it to use. iTunes also does not recognized that an iPod was connected to the machine.
I tried both my Shuffle and my iPod in another computer, and both were recognized by Windows and iTunes. I looked at the driver versions that that computer uses, and they are the same versions my computer uses when I plug in the Shuffle.
I originally was trying to find Apple drivers for Windows XP on this site, but I see that I don't need them -- because they are on my machine, I simply cannot get XP to recognize the iPod as a device that needs the "Apple iPod USB Device" and "USB Mass Storage Device" drivers.
Homebuilt Windows XP 2GHz A64 2GB RAM

Ipod not recognised in itunes or my computer.how can i restore/format then?

on my work pc i can't see the ipod. when i connect it to an usb port, nothing happens, the "do not disconnect" screen does not appear, but it charges for a few minutes and it suddenly stops, and the battery is at minimum.
on my laptop, windows xp pro too, but a poorer configuration, i can see it, but still it wont charge. itunes says to restore, but i have some files that i dont want to loose, and when i go into disk mode and try to open the folder the laptotp freezes. is there anyway i can recover those files (photos) ?
and why my office pc, which has better requirements than my laptop, cannot see it? (both have xp pro)

Just in case this problem is affecting anyone else - I have since found the following post by 'Thegua' and it has worked so thank you so so so much!!
(I only had to get as far as reinstalling my iPod, didn't have to continue on to doing the 5Rs, and I didn't lose any music) THANK YOU THANK YOU!!!!!.....
The solution 2 ur problem is the ipod 5R's . u will need 2 reset ur ipod and if possble reinstall de ipod and itunes softwares. but first u will need 2 try reseting ur ipod , it will not delet the songs on ur ipod, it refreshes ur ipod. try that first. move de hold button near de earphone hole. it has a red sign. move that switch back and forth about three times and press de select button (middle ) and the menu button all at de same time , then hold dem both until u see de apple logo appears (apple sign). the release all buttons, ur ipod is reset. if this work then do the 5R's.to know wat de 5R's are go to apple.com and u will see it at de left hand corner of ur screen. it is five steps that will correct any problems u r having with ur ipod. it should correct them. it involve resetting ur ipod, restarting ur computer, reinstalling ur ipod and itunes softwares and runing de updator files, and all that. try it, if that dont work it means u will have 2 send the ipod 4 repairs.
Windows XP

My Ipod Touch is not recognised in itunes or my computer but still charges, Please help

My Ipod Touch is not recognised in itunes or my computer but still charges when connected via USB Please help

Did plugging it into another USB port do any good? Make sure it is a USB port on the back of your PC and not via a USB hub or one on the front as they sometimes do not output enough power for the iPod to properly communicate with your PC.
Do you have another 30 pin dock connector cable around you use to try and rule out a faulty cable?
Did you try a hard reset of the device with it still connected to your PC? To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
With the article above were you able to verify that the Apple Mobile Device Service was installing and running on your system?
Lastly, try plugging it into a different PC to see if it is recognized there. It can help narrow down whether it is an issue with the iPod or with your PC.
B-rock

Ipod not recognised by itunes win 7 64

my ipod 160gb is invisible to itunes in win 7 64b computers intel and amd. ***?, over.
did the rrreboot bs, reinstall, yada yada yada. ipod recognised as a device...sapping my will to live--need driver and head help!?

DominicH wrote:
Since upgrading itunes and loading iOS4 on my touch, my nano is not not recognised by itunes (appears in my computer). *I have installed itunes 3 times and carried out most of the other diagnostics suggested in the support pages of this site* (note, i get a message from microsoft not to use the clean up software suggested). I have not restored the ipod as I cannot get it to connect and in any case I am worried if I do restore it I will loose all the music on it and then not be able to re-load due to the prob above.
Make sure the iTunes you were installing is the latest version.
Have you tried all the solutions mentioned in the iPod nano (5th generation) - User Guide? Since you did not list all the troubleshooting steps you tried other than installing iTunes 3 times, you may as well call iPod tech support. Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. I_f you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod._
Contacting Apple for Support and Service (International)

My iphone is not recognised by itunes or my computer

My iphone is not recognised by either i tunes or my computer. Everything was working fine but now when i plug my phone into the computer it does not charge up the battery nor does it appear in tunes or my computer.
I have gone through the apple checklist in trying to resolve the problem going into device manager as advised in the apple help guide.
I have reinstalled i tunes as advised, restarted the apple mobile device. When I come to 'verify that the apple mobile usb driver is installed' . There is no apple mobile device usb driver listed under 'universal serial bus controllers' so I followed instructions to install it as per apple website.
In the device manager box under 'other devices' it shows iphone and unknown device both have which have an exclamation mark in a yellow triangle over them.
I followed the instructions to update the apple mobile device driver under 'if only apple iphone appears' got to 'click ok in install from disk dialogue' which is point 8 in the instructions and then point 9 'click next to finish the driver installation steps'.
However this error message appeared - 'windows encountered an error installing the driver software for your device' stating it found the driver software but encountered an error trying to install it. One of the installers for this device cannot perform the installation at this time.
Any help greatly appreciated.
Thank you

Ok Ive gone to support.apple.com and the heading is 'iso:device not recognised in itunes for windows'
Following all steps listed then at step 5 'verify that the apple mobile device usb driver is installed....
In device manager I can see two issues a) under heading 'other device' it lists two....iphone and unknown device...both have ! in a yellow triangle.
Under the heading univeral serial bus controllers I cannot see Apple Mobile Device USB driver so I carry on to the section stating 'Reinstall the Apple Mobile Device driver.....
I click on start and in dialog type devmgmt.msc
I expand the sections imaging devices / other devices / universal serial bus controllers
The guide then says look for the entry that recognises the device as a camera howver all Ican see near this is under 'other devices' where it lists iphone (and unknown device) both with ! in yellow triangle
The next guide entry offers 'If only unknown device appears' or 'If only apple ihphone/pad/pod appears' however I can see both unknown device and iphone.
If I click on 'unknown device' > properties>details>Hardware IDs it shows nothing in the box however under the 'general' tab it states ''This device is not configured correctly (Code 1)'' and suggests clicking update driver. Doing this displays error message - ''Windows encountered a problem installing the driver for this device'' saying ''Windows found driver software for the device but encountered an error while attempting to install it - WPD FileSystem Driver - One of the installers cannot perform the installation at this time''
Doing as above but by clicking on 'iphone>update driver > browse my computer for driver software > let me pick from device drivers on my computer > Have disk > mobile devices two items are shown a) Apple Mobile Device USB driver b)MTP ISB device....
Highlighting (a) and clicking 'have disk' and locating the usbaap164 file in c/common files/apple/mobile device support/drivers then double clicking this file and OK in the 'Install from Disk ' dialog and next again gives error repsonse as above in terms of encountering a problem installing driver but this time lists Apple Mobile Device USB driver.
Sorry for the long winded step by step hope this helps explain things a bit!

IPOD TOUCH NOT RECOGNISED IN ITUNES OR MY COMPUTER

help ! my ipod touch isnt recognised in my computer ,nor in my itunes diagnostic program it says no ipod detcted .on my ipod touch 2nd gen screen it has the itunes symbol and a usb lead symbol.when itunes comes on it says itunes has detected an ipod in recovery mode ,you must restore before you can continue .i have tried restoring many times but itis stuck in a loop !! ive followed the apple support info about administrative tools and trying to reasign a new path /drive but when i get to the part where it says right click on the ipod symbol there isnt a symbol there !! help im going out of my mind !!

Hi,
Have you seen these support articles...
iPhone, iPad, or iPod touch not appearing in iTunes
Device Not Recognised
For PC
http://support.apple.com/kb/TS1538
Unable to Update or Restore
http://support.apple.com/kb/HT1808

HT201413 My ipod shuffle is not recognised in itunes or my computer. I have tried most of the remedies - but nothing seems to work.

I have a brand new ipod shuffle and my computer and itunes does not "see " it when I plug it in.
I have tried most of the remedies listed but still cannot get it to work - what is wrong?
Please someone help?

To all
I have managed to solve the problem with the help of the Apple Support.
I did not have a USB driver installed for the IPod. This is now fixed and is easy to do.
Hope other people can gain knowledge from my learning curve!

5th Gen Ipod Not recognised by itunes or computer

I have done all of the things recommended by apple e.g. reset ipod, toggle the hold switch and nothing has worked. It seems that it maybe my computer thats the problem as the ipod connected and loaded songs on my Dads computer and his is the same as mine. I rang apple and wiped everything ipod related off my computer and redid eveything but it still dosn't work.
Soooo I Ran an ipod diagnostic test and this came up:
The iPod Service Logging Information:
[SERVICE: 0xD28,01:22:37 INFO] Started C:\Program Files\iPod\bin\iPodService.exe (Wed Nov 01 01:22:37 2006)
[SERVICE: 0xD28,01:22:37 INFO] ##### iPodService starting as a service, version: 7.0.2.16
[SERVICE: 0xD9C,01:22:39 INFO] Got signaled to go ahead... Starting device manager!
[SERVICE: 0xDCC,01:22:39 INFO] Listener Window created
[SERVICE: 0xDCC,01:22:57 INFO] [DevNodesChanged]
[SERVICE: 0xDCC,01:23:34 INFO] [DevNodesChanged]
[SERVICE: 0xDCC,01:23:34 INFO] [DevNodesChanged]
I don't know what that means but it's my only lead and I can't say that down the phone! anyone help please before I smash the thing.

Hello there, bradfordfan.
The following Knowledge Base article provides some great information for troubleshooting your issue:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Help - My 5th Generation Ipod not recognised by ITunes but 1st Gen Ipod is!

Can anyone help? This is driving me mad!
I recently purchased a 5th Generation 80gb Ipod. Before installing to my PC I downloaded the latest 7.2 version of ITunes together with quicktime. However whenever I plug my new Ipod in, nothing happens other than the 'Found New Hardware Wizard' appearing in XP asking for the driver to be installed and the Ipod Charging/displaying that it is fully charged.
I have spent hours going through the apple site and following their suggestions on this and have done the following:
Re-started the iPod service
Uninstalled and re-installed ITunes 7.2 (at least 5 times now!)
Deleted all my temporary folders and temp internet folders and cleared cookies, files, etc
Ran Windows Install Cleanup Utility to clean up any leftover installer files
Tried the Ipod in all of my USB 1 & 2 ports (My MESH PC is less than a year old)
I then contacted Apple Support who suggested I try my Ipod on another computer and if it didn't work to return it to them. So I duly installed iTunes (7.2) on my laptop at work and hey presto my Ipod was recognised and I was able to download a few tunes.
I glean from this that there can't be a fault with the Ipod itself??
Back at home I re- tried all of the things above and then after still no joy I connected my old 1st generation ipod to my pc and after some time ( at least 5 minutes) iTunes recognised the old ipod and syncronised. Using the same USB Port and the same cable I plugged in the new Ipod but still nothing happened other than being asked to install the driver once again!
Now all would be fine if I kept my music collection on my work laptop but unfortunately this is not possible and I could even get into serious trouble for having iTunes on there.
If anyone has any suggestions I would be really grateful as £200+ is a lot of money to pay for something that does not work!

The "driver" never was available from Apple. The driver files that Windows uses to communicate with an iPod are standard Windows OS drivers for a USB Mass Storage Device. If Windows cannot/does not recognize your iPod at all, not even at the driver level, it's likely an OS issue, unless the iPod fails to work on another computer as well. At that point you'd been dealing with a bad cable or bad iPod. Since another iPod works with the same cable, then it should be fine.
Try everything in this article that you haven't already tried:
http://docs.info.apple.com/article.html?artnum=61711

While updating my Ipod to ios 5 an unexpcted error occured and now my ipod is not recognized by itunes or my computer and all data has been removed. What can I do

While updating my Ipod to ios 5 an unexpected arror occured before my data was restored and now Itunes will not recognise my Ipod. My Ipod is also not seen as a device in My Computer but asks me to install drivers. What can I do?

- First I would remove and reinstall all the Apple software using the following and then restoring the ipOd.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
- Next see if manually placing the iPOd in recovery mode will allow a restore. For recovery mode see:
iPhone and iPod touch: Unable to update or restore
- Next try DFU mode:
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Next try another computer/cable to help determine if you have a computer or iPod problem.
- If the other computer works and yours does not see:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

20G iPod not recognized by iTunes or My Computer on PC running on XP

I've just gotten a refurbished 20G colour iPod, bought online directly through Apple. When I received it I fully charged it and connected it to my computer, which refused to recognize it. After going through troubleshooting on my own and talking with Apple's telephone support, I brought it to an Apple Store. It was declared a dud and replaced.
I am having the same problem with the replacement iPod (also 20G, colour; not sure if it's refurbished or not). I have gone through the troubleshooting steps as listed on the Apple website; when I plug it into the computer via USB, the battery gets the lightning bolt over it that indicates that it's charging but it still won't show up in iTunes or My Computer.
The iPod is fully charged. I have restarted the computer and reset the iPod several times. I have tried connecting in disc mode; it stays on "OK to disconnect" and nothing else changes. I have reinstalled the iPod and iTunes software on the computer, more than once, along with the drivers for the USB. The USB ports work with other devices with no problem, and the computer is new. As far as I can tell, the USB cord works, since it worked to charge the iPod. That wasn't replaced when the iPod was.
I have tried to restore it, but can't because it won't even see that the iPod is plugged in. Is there anything I can do re. restoring or resetting the iPod on the device itself, without the computer? I haven't yet tried deleting the preference file -- do I just find it in the iTunes folder and throw it in the Recycle Bin, or do I have to clear it through the iTunes program? I read the info about changing the drive name, but I can't do that because it doesn't show up as a drive in the first place. I don't know if it's formatted for Mac or PC -- the last thing listed on the "About" screen is the model number. If it's formatted for a Mac I can't change it on my PC because it won't recognize the iPod; could I change that on a Mac?
I don't want to just get rid of it, but I'm very irritated to have taken home another iPod that does not work, and I don't want to do that again. There is no reason, that I can see, why it won't work on my computer. I have two older PC towers; I will try it on those and go through the troubleshooting, although I did that last time with the other iPod and still had no luck. In the meantime, any ideas? Thanks.

Besweet, I'm having the very same problem with 60GB colour which was bought new and worked for 6 months before suddenly just not being recognised by PC. I hadn't changed anything at all.
I've followed all troubleshooting advice and reinstalled and updated iTunes and iPod updater software but all troubleshooting routes seem to hit the dead end of either the need to access the iPod via the PC (which isn't possible as it's not showing up at all) or the iPod in disc mode stuck at "ok to disconnect".
It's still under 1yr warranty so will have to take to a dealer.
I'm sorry that's not much help for you but at least you know it's not a unique problem.
PC Windows XP

Ipod not recognised by iTunes after latest Ipod Updater Software loaded

Hi
Can you please help as I can't get my Ipod to work anymore with iTunes. I recently did a "clean-up" of my computer and removed a lot of old files to speed up my computer and whilst doing this I upgraded my iTunes software with the latest Ipod Software Updater. However, I can't get my iPod to work with iTunes anymore. I plug in my iPod and it starts to say "Do Not Disconnect" on the iPod screen but then it doesn't show up in my iTunes so I can't update my iPod.
I tried to use the iPod Software Updater "Repair" option but this just freezes my system and doesn't recognise my Ipod. I also get the error "Write Failure on this disk" showing up in the icons near my Computer Clock when I plug in my Ipod.
I've tried doing a system restore back to when the ITunes worked with the Ipod but this didn't fix it. I've tried removing iTunes and the iPod from my computer and then reinstalling them from the software from apple.com but it still doesn't work. The problem being is when I've deleted ITunes and the Ipod Installer I've lost my original HP + Ipod installation disk so maybe I'm missing some essential system files? I've used the Ipod Software Installer from apple.com to install the iPod files but I'm not sure whether I need the files from the original installation CD. Can I find the installation CD files from anywar
Please help!!
Thanks in advance
Amanda
Ipod 4G Click Wheel Windows XP Lost HP + iPod installation disk so used iTunes and Ipod Software Updater software from apple.com

Bump..please help!

Ipod not recognised by; Itunes, Explorer or updater

Hello I need some help,
I have a U2 20 GB Ipod and have has no issues for 18 months. Now it can't be recognised by Itunes, Windows Explorer or the brand new updater and does not play back most of my music.
I have tried the 5Rs. However most of the time after resetting it shows either the folder icon or the sad icon. Occasionally it will fully reboot, but then will only play a few of my songs before skipping to the next one. Whilst its doing this you can really hear the harddrive going "crunch".
I have also tried Forcing it into disk mode and attempting to restore it using the new updater but then I only get the message "can't mount ipod" from the updater. Whilst it is connected to the PC the ipod hard drive continually spins up and goes crunch, stops and then starts spinning again. This doesn't stop until i disconnect it.
I have another Ipod which connects to itunes and the updater with no problems at all
Am I right in thinking that that the hard drive on my ipod has finally died?
Brownda

I have had same problem for months, i sent my 40gb click wheel back after hours of trying the support and when returned exactly the same, i was getting a new pc in july so did everything from scratch again as only thing i'd not tried was a new pc and cable - still same problem and now apple say its over 1year old (15th June05) and want £160 to repair - it says in restore "unable to mount ipod", my computer only recognises it for a second whilst the ipod clicks and whirrs and then shuts down with a glint of the exclamation mark folder and this is after returning it 4 times for repair in the 1 year I had it after paying over £300 - my suggestion as i am doing is go to the small claims court and for a £25 fee sue them as its obviously not fit for purpose - by the way there's no one to talk to and no way to sent this feedback to apple direct!
lousy and expensive time wasting gadget when its broken

Ipod not recognised in ITunes. My solution (try this - worked for me!)

Hello. i had IPOD 30GB vid for Xmas and have spent 3 days surfing through info trying to find out why itunes did not recognise it!
I could see it in my computer but not itunes. I tried everything - and I mean EVERYTHING. I reinstalled, rebooted, restored reset etc etc! We had 2 IPODs to install so we knew it couldnt be a total hardware failure as both were doing the same thing.
Sorry if this is too basic for the techie people but I needed these instructions!
My problem was that Ipod was recognised as the C drive. Im not sure why this caused such a huge problem but there was a simple solution.
Following installation of software (inc new version from website) open Itunes. If your IPOD is not showing up in Itunes, (be patient though - it sometimes takes a few minutes) please try this first!
Open MY COMPUTER and wait until IPOD is showing in there (again - it sometimes takes an inexplicable amount of time - but be patient)
Click on START icon,
Right click on MY COMPUTER,
MANAGE,
STORAGE
right click DISK MANAGEMENT
ALL TASKS
CHANGE DRIVE LETTER AND PATHS
Now change the IPOD drive to a letter after L (I used Z for one of the IPOD and X for the other to be on the safe side!) You need to do this for EACH IPOD you want to plug in.
Now close this down - reboot your machine and start again.
Open Itunes and be patient. It sometimes takes the system up to 2 or 3 minutes to recognise the IPOD is connected.
Good Luck!

I was experiencing the same issue and tried the standard install/re-install steps. I also played around a bit with the msconfig soultion but unfortunatley this didn't work for me.
On one of my other machines I just finished configuring a Shuffle for my kids. It required me to install a later IPod updater (iPod Updater 2005-11-17). You can find it at http://www.apple.com/ipod/download/
This seemed to do the trick for me. Goodluck

Ipod not recognised in itunes or my computer - and no 'devices' option

Similar Messages

Maybe you are looking for